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Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/ae and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/ae

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Ae sc mobile app

Standard Chartered Mobile App

Frequently Asked Questions

Yes, the SC Mobile App will be available on all three app stores.

Standard Chartered Mobile Application is supported on Apple devices with iOS 14 or higher and smart phones with Android 10 or higher. Kindly ensure your device meets the minimum operating system requirements to access our Online Banking and SC Mobile App services.

  • Step 1: Visit SC Mobile app login screen.
  • Step 2: Click “No login credentials”.
  • Step 3: Register with either your:
    • Standard Chartered Debit Card details
    • Standard Chartered Credit Card details (Please note that the credit card option is for clients who only hold a credit card with the bank.)
    • Temporary ID and SMS PIN (expires within 5 working days of registration)
  • Step 4: Verify your details and click ‘Next’.
  • Step 5: Enter the One Time Password (OTP) sent to your registered mobile number.
  • Step 6: Create Login user ID and password.
  • Step 7: You are now registered for Online Banking and the SC Mobile app.
  • Step 8: To login, you will need to register for Standard Chartered Mobile Key, click here to get further details on Standard Chartered Mobile Key.
  • Step 1: Tap the face / finger icon on the login screen of SC Mobile App, and select “Enable Now”.
  • Step 2: Enable Face ID / Touch ID with your SC Mobile Banking username and password. Read carefully and accept the Terms and Conditions.
  • Step 3: Complete by enabling the function to start logging in with your Face ID / Touch ID.
  • Step 1: Visit SC Mobile app login screen.
  • Step 2: Click “Forgot?”.
  • Step 3: Reset your password with either your Standard Chartered Debit Card or Credit Card details (Please note that the credit card option is for clients who only hold a credit card with the bank.)
  • Step 4: Verify your details and click ‘Next’.
  • Step 5: Enter the One Time Password (OTP) sent to your registered mobile number.
  • Step 6: Create your new log in details (Username or Password).

You will need to download the mobile application on your new device and immediately register. This will automatically de-register your other device. For immediate assistance or to report a fraudulent transaction please call our Client Care Centre:

Personal Banking

600 5222 88 (24-hour)

+971 600 5222 88 (24-hour) if calling from overseas

Priority Banking

800 4949 (24-hour)

+971 4 403 9639 (24-hour) if calling from overseas

It is recommended that you do not share your password with anyone. For more security tips on how to ensure the safety of your device, please visit https://www.sc.com/global/security-tips/.

No. Simply go to the app store of your mobile device’s operating system to upgrade your SC Mobile App, and you can use the new SC Mobile App right away. Your Username, Password, SC Mobile Key, Face ID / Touch ID will remain unchanged. You do not have to register for SC Mobile App again or reset your SC Mobile Key.

We have redesigned the user interface to support the enhanced interface and login time. Yet, you can still go to SC Online Banking to set up your “Account Nick Name”, following which the same will be reflected in your SC Mobile App.

In line with our system upgrade, your SC Mobile App will no longer display your messages in the “Inbox” of SC Mobile App. Yet, you may continue to access such messages via SC Online Banking. Please note that messages sent to you via SMS and Email notifications will not be affected.

Yes, transactions done on the Supplementary Credit Card will be displayed under the Primary Credit Card transactions listing.

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