Please click here for the Arabic version of the terms and conditions.

Terms and conditions for use of the bonus points and rebates redemption via electronic channel service

1. Purchase with Rewards Conversion Rate
   1. 100 Rewards Points = AED 1
   2. 1 Cashback Point = AED
2. These terms and conditions (“Terms”) apply to your use of the bonus points and rebates redemption via electronic channel service provided by Standard Chartered Bank (“the Bank” or “we” or “Standard Chartered”).
3. The bonus points and rebates redemption via electronic channel service is provided as part of the Bank’s electronic banking services, and accordingly:
   1. these Terms are in addition to and shall be read with the Client Terms, our privacy notice published in our website and any other documents forming part of our banking agreement (and any reference to the terms and conditions of the Client Terms shall include reference to these Terms).
   2. The meaning of key words printed like this is explained in the Client Terms unless defined in these Terms. The Client Terms may be accessed at https://av.sc.com/ae/content/docs/tcct.pdf.
   3. In the event of any conflict or inconsistency, these Terms shall prevail over the Client Terms to the extent of such conflict or inconsistency.
4. By using the bonus points and rebates redemption via electronic channel service, you acknowledge and agree that:
   1. 1. The following sub-features will be available to you (and any applicable terms and conditions pertaining to each sub-feature shall apply to you):
         1. “Purchase with Rewards” by activation/selection of card;
         2. “Purchase with Rewards” by replying in the positive to our notices and communications under the bonus points and rebates redemption via electronic channel service; and
         3. Transfer Rewards
            1. The use or redemption of Reward points or CashBack points for merchant loyalty points or air miles with a certain merchant is also subject to that merchant’s terms and conditions including eligibility and time required to process any redemption and credit your merchant loyalty points or air miles. You may need to check with the relevant merchant concerned, should the need arise.
            2. Standard Chartered is not an agent of the merchant and makes no warranty or representation as to the quality, merchantability or fitness for purpose of the goods and services bought and accepts no liability for the goods and services provided by any merchant. Any dispute about the same must be resolved directly with the merchant.
            3. The individual merchant or airline may change its loyalty or air miles programme terms and conditions, including regulations, policies, benefits, conditions of participating or air miles levels, in whole or in part at any time with or without notice, even though such changes may affect the value of the air miles already accumulated.

   All of the above (i) to (iii) are based on a conversion rate as specified by Standard Chartered.

   Standard Chartered may suspend the calculation or accrual of Reward points, CashBack points, merchant loyalty points or air miles, to rectify any errors in the calculation of Reward points, CashBack points, merchant loyalty points or air miles or adjust the calculation as we reasonably deem fit without giving you prior notice or reason.

   If an adjustment to your Reward points/CashBack points causes you to redeem such a transaction amount or receive such number of merchant loyalty points or air miles that you would not otherwise be entitled to or if you redeem more Reward points/CashBack points than you are entitled to, you agree that you owe us the value of such excess redemption. Under such circumstances, we reserve the right to: (I) reduce your Reward points/CashBack points accordingly, (II) withhold the awarding of any subsequent Reward points/CashBack points or redemption of any subsequent reward, and/or (III) chargeback the value of the Reward points/CashBack points or reward to the principal cardholder’s card account. The value of the Reward points / CashBack points in such instances shall be determined by us in our reasonable discretion.

   Fraud or abuse of the redemption may result in the forfeiture of accrued Reward points / CashBack points as well as the cancellation of a card.

   Standard Chartered reserves the right to: (A) vary, modify or amend these Terms (including adding or deleting any terms); (B) change the conversion rates or substitute any merchant loyalty points or air miles with another reward of a similar value; (C) withhold or cease the redemption of Reward points / CashBack points to you, without prior notice provided that such rights are not exercised improperly.

   Standard Chartered reserves the right to determine at its sole and absolute discretion the type of cards eligible under the bonus points and rebates redemption via electronic channel service.

   Strictly no cancellation of the redemption will be allowed once you send in such a redemption request under the bonus points and rebates redemption via electronic channel service.

   Unless otherwise stated, all redemption of your Reward points / CashBack points for the full or partial amount of the transaction made (and where applicable, merchant loyalty points or air miles) exclude service charges and applicable taxes.

   1. You shall receive notices and communications under the bonus points and rebates redemption via electronic channel service by electronic means including by email, SMS or online banking inbox; you further accept and acknowledge that any such notices and communications received by you pertaining to your Reward points / CashBack points balance enquiry may not be encrypted and may contain personal information and information pertaining to your linked accounts, and we shall not be responsible or liable to you for any possible release, loss or interception of such personal information and/or information.
   2. In order for you to continue to use the bonus points and rebates redemption via electronic channel service, you may be required to ensure that Push Notification continues to be enabled on your mobile device for the mobile app and you have internet or mobile data connectivity.
   3. You consent to the use and disclosure of your personal information and the details of your relevant merchant loyalty points or air miles membership under the bonus points and rebates redemption via electronic channel service to Standard Chartered and that merchant for the purpose of availing the bonus points and rebates redemption via electronic channel service.
   4. In respect of any third party’s personal information that you disclose, you represent and acknowledge that you have, prior to such disclosure, obtained the appropriate consent for its use and disclosure under these Terms from that third party.

5. If you inform us that the security of your mobile appor security code has been compromised or that the electronic equipment which you use to access any electronic banking services is lost or stolen, we may require you to change the security code or cease the use of the bonus points and rebates redemption via electronic channel service.
6. In addition to the disclaimers and your liability stated in our Client Terms (as found in the link above):
   1. We do not represent or warrant that the bonus points and rebates redemption via electronic channel service will be accessible at all times, or function with any electronic equipment, software, infrastructure or other electronic banking servicesthat we may offer from time to time.
   2. Unless a law prohibits us from excluding or limiting our liability, we are not liable for any loss you incur in connection with the use or attempted use of the bonus points and rebates redemption via electronic channel service, or your instructions, or any unauthorised transactions through or in connection with the bonus points and rebates redemption via electronic channel service.
   3. You shall indemnify us from all loss and damage which we may incur in connection with any improper use of the bonus points and rebates redemption via electronic channel service.

Meaning of words

Push Notification is a service provided by Apple and Google for their respective mobile operating systems i.e. iOS and Android respectively through which an iOS or Android mobile app can send a user (who has installed the mobile app) a notification.