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YOUR KEY TO AIRPORT COMFORT IS HERE

Enjoy Luxury Airport Lounge Access with the New Visa Airport Companion (VAC) app Get ready to experience a new and improved way to enjoy airport lounges worldwide.

Starting 1 October 2024, your airport lounge benefits with your Visa credit card will only be accessible exclusively through the Visa Airport Companion (VAC) app and will replace the current process of accessing airport lounges by just presenting your physical credit card.

You can continue to access airport lounges by presenting your physical card until 30 September 2024 however, effective 1 October 2024 you will only be able to access airport lounges through the Visa Airport Companion (VAC) app.

To get started please follow the following steps:

Second step: Find participating lounges and further information related your access.

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Second step - 1

From the home page, the cardholder can select which airport they want to view the available lounges in.

Second step - 2

The cardholder can then select one of the lounge options listed under ‘Benefits’ and the list of available lounges will be displayed.

Second step - 3

To obtain more details about a specific lounge, the cardholder should select the lounge they are interested in.

Second step - 4

The lounge details that will be presented will include images, opening hours, location, directions, amenities, along with a brief description.

Third step: Present your digital membership at the airport to access a lounge.

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Third step - 1

From the home page, the cardholder can select the membership button to be taken directly to their digital membership.

Third step - 2

Present the digital membership at the lounge. The cardholder can use their lounge entitlements to gain entry or, if required, pay for themselves and their guests at the point of entry.

Credit card name
Complimentary visit(s) per year
Additional visits
Eligible Visits
Journey 2 Unlimited* Unlimited visits with 1 guest*.
Simply Cash 1 7* Up to 8 visits can be unlocked for primary cardholder in a year*.
Smart Saadiq
Manhattan Rewards+
Cashback X
*To utilise the additional complimentary (additional) visits in the same calendar year (January to December), a client needs to make a minimum international spend (non-aed) of USD 1 or equivalent.

A: Cardholders will have access to their benefits immediately after successful registration. They will be able to view their entitlements and available airports lounges. To access a lounge after registration, all the cardholder needs to do is present their membership QR code upon arrival at an eligible lounge. The QR code can be found in the Membership section of the app.

A: Entry to any eligible lounge is subject to availability on the day the cardholder is travelling. The cardholder can view any alternative lounges in the VAC app. With the lounge coverage through DragonPass, VAC provides access to 1200+ lounges globally.

A: All UAE Standard credit cardholders are restricted from using more than one entitlement within a three-hour period.

A: If the cardholder does not have any complimentary lounge visits, they will be charged USD 32 per person per visit on their registered Visa card.

Note: This rate is subject to change and is only applicable if payment is made via the VAC app. Payment made directly to the lounge outside of VAC is subject to the lounge’s own walk-in rates.

A: Yes. Cardholders can view the status of their complimentary visits by logging into the VAC app at any time. The homepage and Membership sections will display the number of visits to which they are entitled. The app also provides a list of eligible lounges by airport, so the cardholder can plan which lounge(s) to visit during their travels.

A: Yes, cardholders can bring guests to lounges. Guests must be on the same flight. If the cardholder does not have any complimentary guest visits, they will have the option to bring guests for a charge of USD 32 per person per visit. The charge will be made directly to their registered Visa card.

A: Eligibility depends on the type of Visa card. Please check the eligibility of your Standard Chartered credit card, its allowed complimentary visit(s) and any condition linked to unlock the additional visits.

A: Yes. If a cardholder would like to get in touch, they can do so by selecting Contact which can be found under Account. If the cardholder is not registered or logged in, the contact form link can be found in the Help section of the Sign Up/Login screen.

  • Download and register with your Standard Chartered credit card on the Visa Airport Companion App to check your lounge access eligibility and personal benefits.
  • For Journey credit cardholders, the first two visits to the airport lounges in a calendar year is complimentary. To utilise the subsequent complimentary (additional) visits in the same calendar year (January to December), a client needs to make a minimum international spend of USD 1 or equivalent.
  • If the spend criteria is not met, any visits beyond the 2 complimentary visit, the cardholder will be charged USD 32 per usage on the used card.
  • The annual lounge visit entitlement and the requirement to meet the eligibility condition will reset from 1 January in subsequent years.
  • The benefit entitlement and spend condition is the same and apply on both primary and supplementary cards.
  • Download and register with your Standard Chartered credit card on the Visa Airport Companion App to check your lounge access eligibility and personal benefits.
  • First visit to the airport lounges in a calendar year is complimentary. To utilise the subsequent complimentary (additional) 7 visits in the same calendar year (January to December), a client needs to make a minimum international spend of USD 1 or equivalent.
  • If the spend criteria is not met, any visits beyond the 1 complimentary visit, the cardholder will be charged USD 32 per usage on the used card.
  • The annual lounge visit entitlement and the requirement to meet the eligibility condition will reset from 1 January in subsequent years.
  • The benefit entitlement and spend condition is the same and apply on both primary and supplementary cards.
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Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/ae and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting sc.com/ae

 

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