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Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below [1].
|
Product
|
Cut off
|
Service Level
|
|---|---|---|
| Main Import / Export products e.g., Import LC, Export Bills, Pre-vetted Bank Guarantees | Monday to Thursday – 1:00pm
Friday – 12:00pm |
Aim for same calendar day processing |
| Note: No processing on weekends & bank holidays. | ||
| Service Contact and Hours for Trade Client Service Team |
Service Hotline Number: (673) 2658118 Email address: straight2bank.bn@sc.com |
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