Registration and Login |
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Register/forget username and password |
Debit card number and password, ID number and account number, online banking username and password, or online banking initial username and password |
Online Banking /Mobile Banking |
Digital certificate registration |
Customer name, ID type and ID number |
Mobile Banking |
Login |
Online username and password |
Online Banking (including Mobile Web Service)/Mobile Banking |
Account management |
Account details |
Online Banking /Mobile Banking |
Loan management |
Loan account details |
Online Banking/Mobile Banking |
Credit card application |
Monthly income (before tax) |
Online Banking |
Global accounts inquiry |
details of accounts in other countries |
Online Banking |
Monthly e-Statement and e-Advice |
Account transaction details, and monthly e-Statement password |
Online Banking |
Account Opening |
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Foreign currency current savings account (other than the first) |
Account number, FATCA U.S. Person information and CRS tax residency information (Taxpayer Identification Number) |
Online Banking |
Renminbi account (Type II/III) |
The number and photocopy of your ID card, number and photocopy of the debit card, online banking username and password, FATCA U.S. Person information, CRS tax residency information (Taxpayer Identification Number), facial recognition feature/portrait information |
Online Banking/Mobile Banking |
Opening the virtual debit card |
Account number and the number of the virtual debit card |
Online Banking/Mobile Banking |
Binding bank cards to a Renminbi savings account (Type II/III) |
Account number, the number of the debit card and your ID number |
Online Banking |
Opening of Savings Accounts and Withdrawals |
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Applying Fixed Deposits, Certificates of Deposit, and Special deposit |
Identity information (including ID number), account number, transaction details, FATCA U.S. Person information and CRS tax residency information (Taxpayer Identification Number) |
Online Banking/Mobile Banking |
Withdrawing Fixed Deposits or Call Deposit 2.0 |
Account details and transaction details |
Online Banking |
Funds Transfer |
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Intra-Bank funds transfer |
Relevant account details (including account numbers) of the payer and the payee, and details of the transfer transaction |
Online Banking/Mobile Banking |
Inter-Bank funds transfer |
Relevant account details (including account numbers) of the payer and the payee, and details of the transfer transaction |
Online Banking/Mobile Banking |
Mobile phone number funds transfer (SC Pay) |
Relevant account details (including account numbers) of the payer and the payee, and details of the transfer transaction |
Online Banking/Mobile Banking |
Transfer between own global accounts |
Relevant account details (including account numbers and ID numbers) of the payer and the payee, and details of the transfer transaction |
Online Banking/Mobile Banking |
Overseas funds transfer |
Relevant account details of the payer and the payee (including the payee’s account number), and details of the transfer transaction |
Online Banking/Mobile Banking |
Cross-boundary Wealth Management Connect funds transfer |
Relevant account details (including the payee’s account number) of the payer and the payee, and details of the transfer transaction |
Online Banking/Mobile Banking |
Investment |
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Updating a client investment profile (CIP) |
Financial status, investment objectives, knowledge of investment products, and investment experience |
Online Banking/Mobile Banking |
Structured deposits |
Identity information (including type of ID, ID number), income information, account details, transaction details, FATCA U.S. Person information, portrait information, and CRS tax residency information (Taxpayer Identification Number) |
Online Banking (including Mobile Web Service) /Mobile Banking |
Investment products |
Investment details (including the investor’s ID number, Taxpayer Identification Number, annual income, beneficiary bank account number, bank-distributed fund account number, transaction account number, bank-distributed wealth management account number, QDII Global Fund account number, transaction product details, and Eligible Investor information) |
Mobile Banking/Mobile Web Service |
Insurance |
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Insurance financial needs analysis |
Level of education, protection goals, financial status |
Mobile Banking /Mobile Web Service |
Insurance application |
Insurance application details (including the applicant’s and the insured’s ID certificate information, addresses, employment details, tax residency information, payment ability information, payment details (including names of the bank and the account for the applicant’s payment of insurance premiums, relevant bank account details, and transaction details), and health statement (if any)) and portrait information |
Mobile Banking /Mobile Web Service |
Foreign Currency Exchange Service |
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CNY Conversion |
Identity information (including ID number), account details, transaction details |
Online Banking (including Mobile Web Service) /Mobile Banking |
Foreign exchange trading |
Identity information (including ID number), account information, transaction details |
Online Banking (including Mobile Web Service) /Mobile Banking |
Foreign currency conversion |
Account details, transaction details |
Online Banking/Mobile Banking |
Payment and Repayment |
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Credit card repayment and management |
Account details, transaction details |
Online Banking |
Online Payment |
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Activating or disabling third-party payment function |
Debit card number |
Online Banking/Mobile Banking |
Online Banking Settings |
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Changing online banking password |
Old online banking password, new online banking password |
Online Banking |
Changing account nickname |
Account name, account nickname |
Online Banking |
Changing contact details/ correspondence address |
ID number |
Online Banking |
Registering mobile phone number funds transfer service (SC Pay) |
Account number, ID number, personal facial information |
Online Banking/Mobile Banking |
Setting up mobile phone number funds transfer (SC Pay) |
Account number, ID number, personal facial information |
Online Banking/Mobile Banking |
Activating debit card |
Debit card number |
Online Banking/Mobile Banking |
Subscribing to SMS banking |
Account type and number |
Online Banking |
e-CNY Service |
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Exchanging and Topping-up e-CNY Wallet |
Account Number, wallet ID, wallet institution, transaction details, payee’s name, mobile phone number, username |
Mobile Banking |
Removing SC Debit Card from Your e-CNY Wallet |
Debit card number, wallet institution |
Mobile Banking |