1. 渣打e收是否支持亚马逊美国站和英国欧洲站吗?
1. Does it support Amazon US and Amazon Europe site?
渣打e收支持亚马逊欧洲站、亚马逊美国站,未来拟拓展至其他亚马逊站点。
We support Amazon Europe and Amazon US site, and plan to expand to other Amazon sites in the future.
2. 客户需要开外币账户吗?
2. Do Chinese sellers need to open a foreign currency account?
是的,卖家使用亚马逊欧洲站的收款服务需在我行开立欧元账户,而卖家使用亚马逊美国站的收款服务需在我行开立美元账户。
Yes. Sellers need to open an Euro account with to receive sales proceeds from Amazon Europe, and likewise, sellers need to open a U.S. dollar account to receive from Amazon US.
3. 亚马逊注册商铺要提供账号确认函,银行能开吗?
3. If Chinese seller requires the account certificate, can the bank provide one?
是的,我行会提供。
Yes. We will provide the certificate.
4. 渣打e收怎么收费?
4. What are the charges?
详见我行官网费率表(https://www.sc.com/cn/business/tariff/ ),费率表可能不时调整。
Please refer to the pricing table on our website (https://www.sc.com/cn/business/tariff/), which may be adjusted from time to time.
5. 还有其他问题,可以联系谁?
5. Who to contact if any other questions?
有关店铺、交易状态等信息查询或平台系统故障,请致电956083(周一至周五9:00-18:00除公共假期)。平台使用和指导等有关问题请致电020-39434062(7*24小时)。
For business inquiries, please call 956083 (Monday to Friday from 9:00 to 18:00 except public holidays). Regarding how to use the collection portal, please call 020-39434062 (7*24 hours).