Relationship Managers

Your work directly supports our purpose – to drive commerce and prosperity – through the relationships you build with new and existing clients. You’ll work closely with clients, taking the time to understand their financial needs and aspirations; to grow, manage and protect their wealth, with the right investment solutions. The role is vital. You directly support our clients to meet their financial needs, as they progress through their career and life-stages.

You’ll build meaningful and trusted relationships with your clients and be supported by a team of specialists from investment, insurance and other areas. Together, you’ll bring them the best local and international opportunities for our clients. Delivering an outstanding client service will be a key driver. Making sure they have timely and effective resolutions, enabled through digital platforms, blended with human intervention.

By keeping in touch with your client and the market trends, you’ll strategize with your clients, identifying new solutions and introducing other specialist teams to create bespoke client solutions.  Taking strategic business deliverables, KPI’s, client contact plans, to outperform targets.

As you grow in the role, so do the opportunities for you to consider; a larger portfolio, new relationship manager buddy, cross-border business opportunities, team leader to International RM exchange programs.

We’re looking for talented relationship managers who:

• Thinks client first, always doing the right thing for your client
• Is courageous, creative, responsive, and trustworthy
• Thrives in an international environment
• Builds relationships for the long-term, not tactical product sales
• Is a motivated self-starter and identifies opportunities to excel, never compromising on your conduct or the bank’s values.
• Enjoys learning about market trends, new product offerings and the latest campaigns.
• Is disciplined, following-up on leads, completing and recording appointments, closing customer requests and queries
• Enjoys being in a team, engaging with your co-workers through huddles and calls.
• Successfully works in a flexible and agile way; from home, office or branch, with no impact on performance.

Continuous learning culture with opportunities to reskill and upskill and access to physical, virtual and digital learning experiences.
What direction you choose to take your career is ultimately down to you. We provide a range of learning and development tools, so you can create your own personal growth plan and take control of your professional and personal development. This means you can learn new skills and uncover your full potential.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations 
• We support you in working flexibly, in ways that balance both business needs and your personal circumstances
• Time-off including annual, parental, sabbatical and volunteering leave (with minimum global standards for volunteering leave – 3 day and maternity leave – 20 weeks and sabbatical leave – 12 months maximum)
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform and development courses for resilience and other human skills
• Support for wellbeing challenges, including our global Employee Assistance Programme (EAP), sick leave provision, mental health first-aiders and all sorts of self-help toolkits

Being part of an inclusive culture, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

They include – Wealth and Bancassurance Specialists, Brand Managers, Investment Advisors, Insurance Specialists, Treasury Specialists, Client Service Manager, Relationship Managers, and our Our Call Centre Operatives – all working together to provide exceptional client service.

We’ve also launched a digital app, called MyRM to connect our relationship managers and clients seamlessly amidst border restrictions. Embedded within its online and mobile banking platforms, the app allows file sharing, screen sharing, audio calls, scheduling appointments and authorising investment, so our clients and relationship managers stay connected.