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Our business functions
Careers with purpose
Discover more about our Wealth and Retail Banking (WRB) team
Our team consists of 25,000 colleagues, spread across 35 countries. And we’re transforming – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world.
Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
Our digital services are designed to provide our clients with unique and superior experiences. We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.
Get to know us
Scale and growth
We’re one of the top 3 largest wealth managers in Asia, based on assets under management (AUM), and are growing further to expand our coverage.
Our WRB business area accounts for around more than 25% of the banks total headcount.
Digital first
Our team are equipped with technology to support them in their role. This includes a Personalised Investment Ideas tool to generate an idea portfolio aligned to a customer’s risk profile, and the My RM platform, that enables clients to interact with their relationship managers via mobile banking apps.
Transformation and ways of working
We develop innovative client solutions by leveraging a client-centric approach, adopting and embracing agile ways of working to effectively and efficiently adapt to the ever-evolving client needs.
You can make a difference in bringing a growth mindset, working with cross-functional teams to make our clients’ life simpler, faster, and better.
Sustainability
We’ve created sustainable investment options in 15 markets and developed sustainable deposits in Singapore and carbon neutral credit cards in Hong Kong and Malaysia.
Digital first
We’ve partnered with Franklin Templeton to launch Autumn, a wealth, health and lifestyle consumer platform.
Meet our teams
Our team provides our clients with superior investment advice, products and services, to help build, manage and protect their wealth.
They use their local knowledge and global reach, to recommend personalised solutions and keeping ahead of industry-leading sources and debates. They balance out cognitive biases and provide insights that help our clients make better investment decisions. And they use innovative technology that provides time-saving, personalised investment solutions our clients can access anytime, anywhere. Our approach helps clients to navigate financial markets and make the most of their investments.
We help our affluent clients to grow, manage and protect their money. We build loyalty and trust through providing personalised, bias-free wealth advice, and an easy, digitally driven client experience.
We have two teams to support our affluent clients:
Private Banking team
Our network of private bankers support our high-net-worth clients to manage, grow and protect their wealth. Our team of advisors and specialists connect our customers with unparalleled opportunities across Asia, Africa, the Middle East and Europe.
Priority Banking team
Our team provide holistic wealth management services. They help our clients to invest, protect their wealth and make cash transactions. As a Priority Banking client, they’re provided with a dedicated relationship manager and access to our 24-hour Priority Contact team.
As we expand our offers, we aim to build strong foundations in data analytics, machine learning, and digital platforms with algorithmic and advanced modelling.
We provide our business operations with capabilities including personalisation and contextualisation engines, sentiment analysis and behavioural analysis, recommendation systems and decision-making systems, in order to provide best-in-class client engagement, products and services, and digital content creation. We do this by working in partnership with our Technology business, to create solutions that are fit for purpose and put the customer at the centre of everything we do.
We help our clients prosper by delivering solutions that are integrated with their digital lives.
We have bold ambitions to become a leading digital player in the markets we operate in. Our team works across the spectrum, from onboarding solutions to MarTech. We build new game-changing solutions that will enable us to differentiate, and we keep our clients at centre of everything. Our team is critical to increasing our reach and relevance for our clients.
We strive to provide an exceptional client experience, working with business partners to transform how we collect data, understand our client’s requirements, and identify ways to improve our client experience.
When you’re in our digital team, you’ll get to work with internal and external partners, across geographies and specialities, working together to deliver outstanding experiences for our clients. If you think client-first, want to be involved in building the next big innovation in financial services technology, work in an inclusive, collaborative and international culture, our Digital Banking team will be the right fit for you.
Not ready to apply?
If you’re currently searching for a job, or perhaps you’re not ready to make a career move yet, but would like to be kept up-to-date on the latest job opportunities, company news and careers events we’ll be running, then join our WRB Talent Network.
Our roles
Every team plays an important role in contributing to the growth of our Bank.
Relationship Managers
A trusted advisor to clients, delivering advice and solutions to help clients achieve their financial objectives and meet their investment and banking needs.
Product Manager
Architect the future of our products by bridging engineering and the business, as you manage a product’s full lifecycle, from strategic planning to development and launch.
Technical Solutions
Manage vital business relationships and troubleshoot complex engineering problems in this hybrid tech and business role.
Client Care Executive
A client obsessed brand ambassador, who positively engages with clients to maintain a quick, accurate and world-class service and providing incremental value through sales.
Service Quality Analyst
A process and product expert who strives for efficiency, quality and accuracy, in assessing client interactions to ensure clients are provided with consistent world-class service.
Workforce Management Specialist
Assessing, analysing, forecasting and productivity at an individual and centre level, to ensure optimal resource management and superior client service standards.
Insurance Specialists
Protect, preserve and accumulate customer wealth, by providing sound advice and insurance solutions.
Universal Banker
Provide a differentiated relationship management experience for our clients through the provision of outstanding banking services
Client Service Manager
Day-to-day brand operations manager with in-depth knowledge of our products, processes and procedures. Providing outstanding client experience and personalised banking support.
Data Analyst
Support business, finance and risk partners, through gathering, cleaning and interpreting data sets, to provide meaningful and actionable insights.
Data Scientist
Analyse, process, prepare and model data, to support risk management processes, client value propositions and business strategy outcomes.