My 12-year journey as a Relationship Manager with Standard Chartered, India – Mitesh’s story

Since joining the Bank, Mitesh’s career has flourished as he has progressed through his department. Mitesh is currently performing his fourth role at Standard Chartered as a Senior Relationship Manager and is recognised as one of the Bank’s top achievers.

What drew you to a career in banking?

Pursuing a career in banking has always been one of my ambitions, but I did not take the leap until one of my friends at college embarked on his journey with a bank. I saw how quickly he was able to develop his skills and get involved with the integral operations of his organisation and I wanted to be a part of that too.

What’s been your most memorable experience since joining Standard Chartered?

Having spent 12 years with Standard Chartered, deciding on my most memorable experience with the Bank has proved to be quite the feat! Despite this, one of the most memorable experiences since joining the Bank was being recognised as the top performer of the quarter by senior management in 2013. Shortly after being presented with the award, I received a promotion. Overall, being recognised and awarded for my hard work was a defining moment in my career that motivated me to continue raising the bar and achieving what I am truly capable of.

What’s the best thing about working for Standard Chartered?

Standard Chartered is a bank with a heart and its commitment to its employees is the best thing about working here. In the twelve years that I’ve spent with Standard Chartered, I have received their unwavering support throughout every project and operation I have worked on. The learning experience offered is unparalleled and I credit my development to the innovative environment and opportunities to nurture my skills provided by the Bank.

How do you live by Standard Chartered’s values - doing the right thing, better together and never settle?

I encompass Standard Chartered’s values in every interaction with both my colleagues and clients in my role. Doing the right thing is hugely important to me and I always strive to leave a positive impression on everyone I interact with at the Bank. I am committed to providing customers with the latest products and the very best services available and I never settle for mediocrity. I believe that banking should be customer focused and that my team and I should strive to improve their lives to the best of our abilities.

What's the biggest challenge you’ve faced since joining Standard Chartered?

During the early years of my twelve-year stint, my team and I encountered a multitude of challenges whilst progressing deals with clients due to the aggressive targeting of our competition. To keep up with the progression of the industry, my team and I had to work quickly and efficiently to devise new procedures that streamlined the onboarding process to combat the aggressive strategies of our competitors. We worked diligently to implement the new process and we quickly superseded our competitors. I am very proud of how my team and I overcame this challenge, I believe that our work during this time was a genuine testament to how we never settle at Standard Chartered.