Visa Platinum Credit Card

You will receive your statement twenty days before your payment is due. In spite of the option you choose, please make sure your payment reaches us by the due date.

You can pay your bill in a range of ways including:

1. Online/mobile banking
You can pay your bill by transferring funds from your current/savings account to your credit card account via online/mobile banking.

When making a payment from Standard Chartered Bank online/mobile;

• Select ‘Credit Card Payment’/ ‘Pay SC Credit Cards’ under ‘Payments’ in the main menu
• Select active card
• Select account from which payment will be made
• Select payment type – One time or recurring (online)
• Select payment amount – statement balance due/Minimum due /Others
• Select date
• Confirm

2. Cash Deposit Machine (CDM)/ Automated Teller Machine (ATM) Payment
Insert your Credit Card and follow the prompts.
Where the card is not available, make cardless credit card payments with your card number.

3. In-branch payments
Fill a cash deposit form and annotate your Credit Card number. Present to a Teller for payment to be made onto your Credit Card.

4. You may set up Standing Instructions from your account for Credit Card payments on specific days.

5. By a Mandatory Standing Instruction
This is automatically set up when your card is issued. There are two SI payment options: the minimum amount and the total amount due (subject to minimum payment requirements of GHS50.00).

Yes.
The minimum payment is really a safety net to ensure you don’t incur late payment charges. Ideally, you should still make additional payments by other means rather than sticking to the minimum each month. If you make an additional payment, your spend or statement balance will be reduced by the amount of the additional payment.

On your account, you have a total cash withdrawal limit of 30% and a daily cash withdrawal limit.

The maximum daily cash withdrawal limit is GHS5000.00 for Platinum and GHS8000.00 for Infinite.

The date your payment is due is printed on your monthly statement. The standing Instruction set up on your account will run on the due date. In case you want to make additional payments, please allow 3 working days for us to receive and process your payment. If your account is not funded within 2 days after your payment due date, you will be charged late payment fees.

If you’ve made a transaction and it appears on your eStatement twice or more, you’ll need to visit the branch to complete a charge back form. It can take up to 45 days for the refund to be credited to your account.

Each month, you will receive an eStatement telling you of your full outstanding balance (everything you have spent plus any interest and charges) and your minimum amount due. You can pay any amount between this minimum amount due and your full outstanding balance.

Your interest free period starts from your cycle date. Transactions done within the first 30 days of your cycle are due for payment by the 50th day. You can get up to 50 days interest free on purchases, if you pay off your balance in full each month or by the due date. You will not be charged interest during the interest free period except for cash withdrawals which attract interest from the same day.

Standard Chartered Bank has six billing cycles: 1^st, 5^th, 10^th, 15^th, 20^th and 25^th.

The statement date on your statement cycle is usually the same day as the last day of the billing period. This is the date your bill is actually issued, and your bill will be due twenty days after that date. The statement date and the due date are not the same.

A billing cycle is recurring and is most often set to repeat on a monthly basis. For example, you may get your credit card bill on the fifth day of the month for payment or purchases done from the fifth of the previous month.

You can increase your credit card limit by writing to us or completing our Limit Increase/Decrease form and submitting at the branch. Please note that you can only qualify if:

Your Credit Card is active with at least one transaction in the last three months.

Repayment ratio over three months period should be ≥ 20%
Satisfactory bureau report.

If you think you have received an incorrect bill, send us an e-mail to feedback.ghana@sc.com, ghana.call-centre@sc.com or call our 24-hour Client Care Centre on our Toll-Free number 0800 740100 so we can review your account. You can also speak to staff in any of our branches.

You will receive your statement on your billing date once a month (as long as you have a balance more than GHS10.00).

You will receive the eStatement via your email address with the bank from GLOBAL.E-STATEMENT-MESA@SC.COM.

You will incur charges for any of these situations. These charges are explained in your credit card agreement.

We charge interest on cash transactions at a daily rate. We will still charge cash interest on a cash transaction from a previous month if your payments have not been enough to cover the amount of cash that you withdrew plus the interest and fee apportioned to it. You’ll also need to take into account any other transactions you have made i.e. purchases. There may also be interest due for the time between your last statement being produced and the date you made a payment.

Minimum amount due is the amount which you pay to avoid late payment fee. Remember, you will still be charged interest on the remaining unpaid amount. Just that late fee won’t be applied. Total amount due is the total money you owe.

Payment Due Dates: Payment is due on either 25th/30th/5th/10th/5th or 20th of each month depending on the billing cycle set up for client.

Chargeback is a way of getting your money back if things go wrong on your credit card purchases.

A grace period is the period of time you have to pay an amount due, without having to pay interest on the balance. The grace period runs from the due date + 2 days.