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We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
You can leave your contact details in the form below and we will get in touch with you.
Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future
Once your feedback is received, we will follow up and
Kindly note that for any information relating to a client, we will contact the client directly in order to protect their privacy. Client information will not be disclosed to a third party.
Use the branch locator to find the nearest Automated Teller Machine or Standard Chartered Branch.
8 Ecowas Avenue
P.O. Box 259
Banjul, The Gambia
Mon – Fri, 8.00 am – 4.30 pm
except for Sat, Sun & bank holidays
Enquiry – Gambia.Contactus@sc.com
Payment Related – Gambia.emailinstruction@sc.com
8 Ecowas Avenue
P.O. Box 259
Banjul, The Gambia
Mon – Fri, 8.00 am – 4.30 pm
except for Sat, Sun & bank holidays
Our Service Promise is to put customers first and to provide services that are fast, friendly and accurate tailored to meet your financial aspirations.
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we would like to have the opportunity to put things right.
Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.
Upon receipt of your complaint, you will receive an acknowledgement via email and we will come back to you with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue immediately, we will inform you and communicate the expected closure date.
When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution.
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/gm and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
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