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Device Linking with SC Mobile Application - FAQs

  • In Device Binding/ linking, your mobile device credentials like serial number, IMEI number are linked with the SC Mobile app to make your Mobile Banking access secured. This limits access to SC Mobile App from a trusted device only and makes your app usage secure.

  • To secure your transactions on SC Mobile App, it is mandatory to access it from a trusted mobile device. This prevents any unauthorised attempt to access your SC Mobile App ID from unregistered device.

  • To link your SC Mobile App ID with your mobile device, login using your Online Banking s ID and password on SC Mobile App. You will need data access or internet connection on your device to use this application.

    To bind/ link your login account with a trusted mobile device, please follow the below steps:

    Step 1: Click on the login

    Step 2: Continue with the login process.

    Step 3: On successful login to SC Mobile using your Online Banking User ID/ Password, your device will be linked to user account.

  • At any given point of time, you will be allowed to link three mobile devices with your Online Banking login credentials. If you already have three devices linked to your Online Banking ID, unlink one device to bind the new device.

  • To secure your login to SC Mobile App, your mobile device is linked to one Online Banking ID only. In case, you wish to access another Online Banking ID, it is recommended (not mandatory) to use a different device. If you still use your current device to login to another Online Banking ID, then a pop-up message will appear during login wherein SC Mobile will seek permission to unlink current device from previous Online Banking ID before it can proceed with linking of new device to another Online Banking IDs.

  • If you wish to unlink your mobile device from your Online Banking ID, please follow below steps:

    Internet Banking

    • Go to iBanking Login Page
    • Enter Username and Password. Click on Login
    • On the Left Menu of iBanking Home Page, Click on My Preferences
    • Click on Linked Device Management Section
    • Select Device to unlink/unbind. Click on Confirm

    SC Mobile App

    • Login to SC Mobile
    • Go to Settings section within SC Mobile
    • Click on Linked Device Management Section
    • Select Device to unlink/unbind. Click on Confirm

    Call up Customer Care

    • Please call SCB Customer care to unlink your device.

  • Internet Banking

    • Go to iBanking Login Page
    • Enter Username and Password. Click on Login
    • On the Left Menu of iBanking Home Page, Click on My Preferences
    • Click on Linked Device Management Section
    • Select Device to unlink/unbind. Click on Confirm

    SC Mobile App

    • You can log in from a new mobile device/additional mobile device to follow steps mentioned in Q. 6 to unlink your lost mobile device from your Online Banking ID.

    Call up Customer Care

    • Please call SCB Customer care to unlink your device.