Submit a Complaint or Customer Feedback – Standard Chartered India

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Such links are only provided on our website for your convenience and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Proceed

We welcome your feedback.

Please feel free to reach us through any of the following channels:

Call Us

Call our Phonebanking Centre.

Click here for a city wise list.

Email Us

Email us at customer.care@sc.com

Complaint form

Click here to register your complaint online

Terms and Conditions Apply

Dispute Declaration Form

Click here for Credit Card Dispute E-mail id - card.services@sc.com to be submitted at the nearest branch

Click here for Debit Card Dispute E-mail id - card.services@sc.com

Or To be submitted at the nearest branch

Contact Us At

Level 1:

Call our Phone Banking Help line
“May I Help You” desks are available at all our branches. Customers can also approach our Service Managers at the designated desks.
Email us at customer.care@sc.com or Write to us at the below mentioned address:

Standard Chartered Bank, Customer Care Unit , 19, Rajaji Salai, Chennai 600 001

Level 2:

In case the responses received through the above channels are not satisfactory, they can write to Head.Service@sc.com We assure a response received through this channel within 5 working days.
The information on the help line numbers and the redressal mechanism mentioned above are available in all our branches. Further, this has also been put up in our website and can be accessed through the following link:
https://www.sc.com/in/complaints/

Level 3:

In case the customer is not satisfied with the response received from Head.Service@sc.com, then he /she can write to:
Ms Jigna Chandarana – Principal Nodal Officer, Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001 or Email at: Principal.NodalOfficer@sc.com.The complaint will be responded within 5 working days.

Contact No: 080-42896718 / 080-28089025 / +91 80 6669 6718

Click here for a region wise Nodal Officers list.

In case you are not satisfied with the response or have not received a response from the Bank within a month, you can file a complaint before the Integrated Ombudsman. For more details on The Reserve Bank - Integrated Ombudsman Scheme, 2021, please visit https://cms.rbi.org.in.