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Get instant help on lost or stolen credit card

Get instant help on lost or stolen credit card

Credit Card queries

Get answers to your lost or stolen credit card related queries

Block card

Unauthorised transaction

Replacement card charges

Person, Human, Finger

Block card

Check frequently asked questions related to blocking of lost or stolen credit card

  • FAQs
    • How do I block lost or stolen credit card?
      • Follow the below steps to report a lost or stolen credit card:
        Step 1: Log in to Online Banking or SC Mobile
        Step 2: Select “Help & Services”
        Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
        Step 4: Follow the instructions on the screen
        Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
      • Click here to register for Online Banking or SC Mobile.
    • Person, Human, Finger

    Unauthorised transaction

    Check frequently asked questions related to unauthorised transactions in case of lost or stolen credit card

  • FAQs
    • What do I do in case of an unauthorised transaction on my lost or stolen credit card?

      If you suspect there are unauthorised transactions in your account, please click here to report it to us.

      • Follow the below steps to block your card in case of an unauthorised transaction:
        Step 1: Log in to Online Banking or SC Mobile
        Step 2: Select “Help & Services”
        Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
        Step 4: Follow the instructions on the screen
        Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address

      You are liable for all unauthorised card transactions on your credit card before you notify us of its loss, theft or disclosure/compromise.

      To know more, please refer to the Limited Liability Policy reflecting under Important Information section on our website.

      • Click here to register for Online Banking or SC Mobile.
    • Person, Human, Finger

    Replacement card charges

    Check frequently asked questions related to replacement credit card charges in case of lost or stolen card

  • FAQs
    • Are there any replacement card charges in case of lost or stolen credit card?
      • Click here to know the service charges and fees on your credit card.
      • Click here to register for Online Banking or SC Mobile.

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