myRM is an electronic banking software that enables you to connect with your dedicated Relationship Manager, Service Manager and Wealth Specialist through your SC Mobile & SC Online Banking post-login access point.

myRM is an official chatting platform for Standard Chartered India Priority Banking client to communicate with their dedicated Relationship Manager.

What services could be done through myRM?

myRM enables you to connect with us wherever you are in a secure post-login environment through text chat or audio call. It enables your dedicated Relationship Manager to share product documents and files with you, and make an appointment for portfolio review and wealth management discussions .

What is the availability of myRM?

Servicing hours are the same as branch opening hours. On the other hand, you are highly encouraged to schedule the desired time and date with our dedicated Relationship Manager first.

How could I access myRM platform?

You can access myRM after logging into SC Mobile or SC Online Banking.

All data are encrypted end-to-end and stored securely.

What is the privacy protection I am entitled to by using myRM platform?

Any of your personal data collected by the Bank from myRM at any time is subject to the Bank’s personal information collection and privacy policies: https://www.sc.com/en/privacy-policy/ .

Enhance Your Wealth Management with myRM through Personalized Investment Guidance

These myRM Terms and Conditions (“Terms”) govern your access to and use of the myRM functionality on SC Mobile application and Online Banking(“myRM”), offered by Standard Chartered Bank in India. (the “Bank” or “we” or “us” or “our”). By checking the box “I agree to the terms and conditions” and clicking “Continue” and using myRM, you agree to be bound by these Terms and any policies and procedures that may be available on or via myRM in respect of your access and/or use of myRM (as applicable) (as may be amended, varied and/or supplemented from time to time), which should be read together with the prevailing terms apyyplicable to your banking relationship with us, including:
- (a) Customer Terms/Client Terms;
- (b) Priority and Private Banking Terms and Conditions;
- (c) Current/ Savings Account and Term Deposit Terms;
- (d) Investment Products Terms; and
- (e) any other terms forming part of our banking agreement,
(as may be amended, varied and/or supplemented from time to time) (collectively, the “Relevant Terms”). Such terms may be accessed, inter alia, at https://www.sc.com/in/priority/ and https://www.sc.com/in/priority/tnc/ The meaning of key terms and phrases are explained and defined within these Terms, except that the meaning of key words and phrases printed in italicised fonts like this are explained in our Customer Terms/Client Terms. These Terms shall prevail over the Relevant Terms to the extent of any conflict or inconsistency in relation to any matter concerning myRM. However, if there is any conflict between these Terms and the provisions of any relevant confirmation, if any, which we issue or may issue in relation to a transaction conducted via myRM (“Confirmation”), the provisions of such confirmation will prevail. These Terms do not disclose or discuss all of the risks, or other significant aspects, of conducting transactions in the relevant products and in relation to myRM. You should not construe these or any other statements as legal, tax or financial advice. You should consult your own independent legal, tax, investment and other appropriate advisors and conduct an independent analysis before entering into any transaction including via myRM and only enter into a transaction if you have fully understood its nature, the contractual relationship into which you are entering, all relevant terms and conditions and the nature and extent of your exposure to loss. All dealings between you and us are subject to:
1. compliance with all applicable laws and regulations;
2. compliance with international and domestic anti-money laundering and counter terrorism laws;
3. compliance with any conditions for transactions set by any third-party service provider nominated by us to provide information or products and services in relation to your transactions conducted via myRM; and
4. in the case of any Confirmation or other record issued to you, the correction of errors and omissions.
prio
1. myRM is only available for use by selected Priority and Private Banking clients of the Bank, as determined in our sole and absolute discretion.
2. myRM is an electronic banking service software that we license to you on a non-exclusive basis and as a non-transferable personal right, to enable you to access one or more electronic banking services and connect with your relationship manager and, if necessary, other advisors and specialists from the Bank. We do not transfer title to nor grant any interest in myRM and the electronic banking service software to you.
3. Without prejudice to the other forms of notices and communications that you have authorised us to use under our banking agreement, you are deemed, by using myRM, to have also authorised us to send notices, communications and documents to you in connection with our banking agreement via myRM. If you do not wish to receive push notifications from myRM, you can use your mobile phone’s privacy settings and/or the myRM’s settings to indicate your preference.
4. We use cookies to monitor, analyse, promote and improve functionality of myRM. For details, please read our Cookie Policy at https://www.sc.com/in/privacy-policy/ and https://www.sc.com/in/priority/data-protection-n-privacy-policy/
5. You must take all reasonably practical measures to ensure that any electronic equipment from which you access myRM is free of and adequately protected against any computer virus or other malicious software. We will not be responsible for any loss or damage suffered by you as a result of any computer viruses, Trojan horses, worms, software bombs, malware or similar processes arising from your use of myRM on affected electronic equipment.
6. You are prohibited from using myRM on any electronic equipment that you know or have reason to believe has had its security or integrity compromised (for example, where the device has been “jail broken” or “rooted”). You will be solely liable for any losses incurred as a result of your use of myRM on a compromised electronic equipment.
7. You undertake that you shall not use myRM for any improper purpose (including any form of data harvesting or data mining), and shall respect and protect all rights, title and interest (including all intellectual property rights) in myRM and any information and documents available on or via the myRM and shall not commercially exploit these in any manner whatsoever contrary to the intent and spirit of these Terms. You shall indemnify us from all losses which we may incur in connection with your improper use of myRM.
8. We shall not be responsible for any improper or unauthorised use of myRM by you or any other person.
9. You may only use myRM for your own personal needs. You may not allow or permit any other person to access or use myRM and any information and documents available on or via myRM or otherwise deal with them for the benefit of any other person or in any way that is not specifically contemplated by these Terms (including by way of downloading, copying, reproducing, adapting, publishing, selling, or distributing them) without our express written consent, which we may grant with or without conditions. If you are in any doubt about how you can use such information, please contact us.There are substantial risks in allowing another person to operate any account you have with us, and it is possible that instructions could be given by persons who are not properly authorised. You accept all of the risks of such an operation and irrevocably release us from all liabilities arising out of or in connection with such instructions, whether taken by us or otherwise.
10. By uploading, submitting, posting or transmitting any data, material or information (“your content”) via myRM (including any documents shared, annotated and exchanged), you agree to grant the Bank a worldwide perpetual irrevocable non-exclusive royalty-free and sub-licensable license to use, copy, reproduce, process, adapt, publish, create derivative work from, translate, transmit, host and disseminate your content in any media, technology, or form. We reserve the right (but in no way an obligation) to remove, pre-screen, review, flag, filter, modify or refuse any of your content at our sole discretion.
11. You acknowledge and consent to the recording of all communications via myRM (including any documents shared, annotated and exchanged). We will also keep records of such communications in line with applicable legal and regulatory obligations and our internal policies. We may use the recorded communications (or transcripts of any video or voice conversations made over myRM) in any dispute as admissible evidence and you agree not to challenge their validity, admissibility, enforceability, reliability, accuracy or authenticity on the basis that they are in electronic form. You agree that the recorded communications remain our property.
12. You can stop using myRM at any time and the Bank also has the right to amend, withdraw, suspend and/or terminate your use of or access to myRM and/or any part of our electronic banking services at any time at our sole and absolute discretion without prior notice to or any consent from you and without assigning any reason for that action.
13. You acknowledge that your personal data collected by the Bank through myRM will be processed in accordance with the Bank’s privacy statement available at https://www.sc.com/in/priority/data-protection-n-privacy-policy/
14. Currently, you may access myRM to connect with your relationship manager, other advisors and specialists from the Bank (as the case may be) when banks are open for general banking business in India (excluding Public Holidays. Please click herefor the updated Branch timing). Such servicing hours may be amended by the Bank at any time in our sole and absolute discretion without prior notice to you and without assigning any reason for that action.
15. You acknowledge and agree that any communication or transaction via or information (including any document) transmitted via myRM will not be processed in real time or contemporaneously, and subject to receipt by the Bank, we will use reasonable efforts to process these as soon as we can. You acknowledge and agree that there may be a delay in the processing of instructions (including time sensitive instructions), and the Bank shall not be held responsible or liable for any loss or damage you may incur in connection with the same including where your instructions may be executed at prices different from those prevailing at the time they were given. We are entitled to act upon your instructions given via myRM and you cannot assume that we will warn you if your instructions are ill-timed or inadvisable for any reason or if the instructions are likely to cause you loss.
16. For time sensitive instructions, you understand that you should continue to use your usual communication channels with the Bank (other than myRM) for the purposes of submitting these instructions to the Bank. By using myRM, you acknowledge that there is no assurance that your instructions (including time sensitive instructions) will be received, accepted and/or processed by the Bank at all, or at any price or time.
17. You acknowledge and agree that the type of communication or transaction permitted via or information (including any document) permitted to be transmitted via myRM shall be determined by the Bank in its sole and absolute discretion, and which shall be advised to you by your relationship manager and, if necessary, other advisors and specialists from the Bank, and that you shall only perform such transactions. You acknowledge and agree that if you perform any communication or transaction via or information (including any document) transmitted via myRM which is not permitted by the Bank, we will be deemed not to have received these or to have knowledge (actual or constructive) of these and we will not process these.
18. You agree to check that any communication or transaction via or information (including any document) transmitted via myRM has been correctly acknowledged by us. If you are uncertain as to whether your instructions or any other notice has been received by us, you will make all reasonable attempts to verify whether the instruction or notice has been received, approved or effected before taking any further action. You also represent and warrant that you will issue specific cancellation or amendment instructions with respect to an existing instruction and not to attempt to effect such changes by placing a second or duplicate order.
19. You acknowledge that any communication or transaction via or information (including any document) transmitted via the internet or other electronic medium involves risks, and you agree that you cannot infer any recommendation or endorsement of reliability by us from any data provided on myRM and in these Terms.
20. You acknowledge and agree that a transaction will only be accepted and processed by us if all requisite information and documentation, as notified by us from time to time, has been provided by you. We shall also be entitled in our sole and absolute discretion (without any liability on our part) to reject, stop, intercede or cancel any transaction or order, for any reason whatsoever (including but not limited to any circumstances where we believe, in our reasonable opinion, that the execution of such transaction or order would be in breach of any applicable laws and regulations or otherwise adversely affect our interests or the interests of our affiliates).
21. We endeavour to ensure the accuracy and reliability of the information (including any document) provided via myRM, but we do not guarantee the timeliness, sequence, accuracy, adequacy, consistency or completeness of any information provided on or via myRM and any such information and myRM is provided by the Bank on an “as is” and “as available” basis. The Bank does not make any express or implied representation or warranty (including warranties of merchantability or fitness for a particular use) as to its reliability or functionality, or that myRM is free of viruses or other malicious software and can be accessed in an uninterrupted, timely, secure or error-free manner.
22. You shall be solely responsible for any breach of your obligations under these Terms or for your actions or omissions, and the Bank has no responsibility to you or any other persons because of your breach, actions or omissions. You agree to use myRM in accordance with these Terms and not to use myRM in any way that is unlawful or in breach of any applicable laws or promotes illegal activities, or that contravenes or infringes any rights of the Bank or any other persons. You agree that before accessing or using myRM while you are outside your country of residency, you will ensure that you would not be breaching any laws, rules or regulations in that other country by doing so.
23. Any access and use of myRM and reliance made on myRM and any communication or transaction via or information (including any document) transmitted via myRM, actual and deemed, shall be at your sole risk.
24. Information provided through myRM is not intended as an offer, invitation, inducement, advice, recommendation or solicitation. Such information may be valid for a limited time only and we reserve the right to delete such information in our sole and absolute discretion.
25. To the fullest extent permitted by applicable law, you agree that the Bank shall not be held liable (whether in tort or contract or otherwise) for any claim, liability, cost, expense, damage or loss howsoever arising, whether direct, indirect, consequential, special, punitive, exemplary or economic (and whether or not caused by our negligence or the negligence of any third party service provider), from or in connection with making available to you myRM , any access or use of myRM, system down-time, delays or functionality error of myRM, any fault, error or defect in design or engineering of myRMor any delay, fault, failure in or loss of access to myRM, any delay in the processing of your instruction(s) or any refusal to accept or process your instruction(s) submitted via myRM, or any transmission of information between you and the Bank via myRM (such as loss of data or confidentiality), including in connection with a right or term implied by law in a relevant jurisdiction (whether by statute or otherwise) which is capable of exclusion. You agree to indemnify us against any claim, liability or loss arising from, and any costs and expenses arising directly or indirectly out of or incurred in connection with any incorrect or misleading representation or warranty given by you, with us undertaking your instructions via myRMor any failure by you to comply with these Terms.
26. These Terms are governed by the laws of India and you agree to submit to the non-exclusive jurisdiction of the courts of Mumbai, India.
27. We may amend these Terms and any policies and procedures that may be available on or via myRM in respect of your access and/or use of myRM (as applicable) from time to time in our sole and absolute discretion. By continuing to use myRM following any new amendment, you will be deemed as accepting the amended Terms, policies and procedures. We do not need to give you advance notice where any variation of these Terms, policies and procedures is required to comply with any legal, regulatory or other requirement, or to restore or maintain the security of our systems or accounts.
28. Subject to our other rights under these Terms and the completion of any outstanding obligations, we may also terminate these Terms and the offering of myRM. Termination will not affect any rights or obligations accrued prior to termination.
29. By giving our approval or consent in relation to any matter, we do not make or give any warranty or representation as to any circumstance relating to the subject matter of the consent or approval.
30. Our rights and remedies under these Terms (and otherwise in relation to myRM) may be exercised even if this involves a conflict of duty or any person has a personal interest in their exercise.
31. Unless otherwise set out in these Terms, any partial exercise, failure to exercise, or delay in exercising, a right or remedy provided under these Terms or by law by us does not operate as a waiver or prevent or restrict any further or other exercise of that or any other right or remedy in accordance with these Terms.
32. Our rights and remedies under these Terms are in addition to other rights and remedies given by law independently of these Terms and may not be waived except in writing.
33. Rights given to the parties under these Terms and the parties’ liabilities under it are not affected by anything which might otherwise affect them by law.
34. The indemnities in these Terms are continuing obligations, independent from the other obligations of the parties under these Terms and continue after these Terms end. It is not necessary for a party to incur expense or make payment before enforcing a right of indemnity under this agreement.

Disclaimer

Log on to SC Mobile or Internet banking and experience remote interaction with your Relationship Team in a secure way

myRM Features

Secure

Seamless connection

Personalised assistance

Document Sharing

Calendar invite

Get started

EXISTING CUSTOMERS

NEW TO ONLINE/MOBILE BANKING

FAQs

Terms and Conditions