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At Standard Chartered, we are committed to make banking a pleasant experience. As such we always welcome your enquiries, feedback and suggestions.

Feedback and Complaints

We value feedback on any aspect of our bank’s service or products.

Contact us
Standard Chartered Bank, Jersey Branch
PO Box 80, 15 Castle Street, St Helier, Jersey JE4 8PT, Channel Islands
Contact Details
Operating Hours
Tel
Email
Reception Open 9.00am to 5.00pm (GMT), Monday to Friday +44 (0) 1534 704000
Priority enquiries Open 9.00am to 5.00pm (GMT), Monday to Friday +44 (0) 1534 704601 jersey.internationalbanking@sc.com
Lost or stolen cards 24-hour service +44 (0)1534 704335
Debit card activation 24-hour service +44 (0) 1534 704346
Client Care Centre 24-hour service +44 (0) 1534 704335
Complaints
Open 9.00am to 5.00pm (GMT) Monday to Friday +44 (0) 1534 704041 jersey.complaints@sc.com or via our online form
Feedback Open 9.00am to 5.00pm (GMT) Monday to Friday clientcare.je@sc.com or via our online form

Step-by-step complaints procedure

We are committed to resolving your complaint fairly and quickly. In most cases this can be done if you contact us as soon as possible. We will try to resolve your complaint by listening to your concerns and agreeing a solution with you.

We want to:

  • Make it easy for you to raise your complaint
  • Listen to your complaint and consider how you’d like us to remedy your complaint
  • Make sure you’re satisfied with how your complaint was handled.

Please refer to our complaints policy for guidance on how we handle complaints.

Access block from sanctioned countries

Standard Chartered’s Banking Services are easily accessible from anywhere you travel throughout the world, except in certain countries that are subject to international economic sanctions. Standard Chartered is committed to compliance with those sanctions. As such, we do not allow our products and services to be used directly or indirectly in Cuba, Iran, North Korea, Syria, Crimea and Sevastopol.

Please note that we have blocked usage of the following products & services in these countries:

  1. Online & Mobile Digital Banking Services
  2. Access to Contact Centres
  3. ATM & Credit Card transactions

Access to Standard Chartered’s products & services will continue to be blocked for as long as you are in Cuba, Iran, North Korea, Syria, Crimea and Sevastopol. You can resume your use of these services when you are outside these countries.