You will be able to reset your Password yourself by clicking on the Forgot Password link on the login page. Please note you will need your mobile phone as we will send you a temporary Password to allow you to login. You will then be asked to change your Password.

Please contact your Relationship Manager or the Breeze Helpdesk immediately.

The Logout button is on the top right hand corner of the screen. Please make sure you always Logout by using this button and not just closing your browser. The Logout button makes sure that your session is closed properly. Once you logout we advise that you close the browser completely before proceeding to other sites. This is particularly important if you are using a computer which other people access. We also advise you to delete your browsing history.

In addition to a computer and internet connection, you need to use a web browser (Internet Explorer (IE) 11.0 or higher) that must support 128-bit encryption. Breeze is supported on IE11 or higher, Chrome 30 or higher, Firefox 27.0 or higher and Safari 5 or higher (excluding 5.1.9 and 6.0.4).

This provides a clear summary of the activities you have undertaken during your session.

If you do not input the OTP within 240 seconds, you will see a timed out message and will have to input your payment again.

There are a number of reasons for the non receipt of an OTP including:

1. Your registered mobile phone number is incorrect. To update your mobile phone number with us, please call your Relationship Manager or send a secure mail.
2. Your mobile phone memory / SIM memory is insufficient/full.
   – You should free up some phone memory / SIM memory, restart your handset and retry. You may consult your hardware supplier or refer to the user manual of your handset for details.
3. You have switched off your mobile phone.
   – You can only receive your OTP via your registered mobile phone number. Please switch on your mobile phone for receipt of OTP. Even if you have forwarded your calls to another mobile phone number, the SMS will not be redirected.
4. You are abroad or using overseas service provider which does not support international SMS.
   – Please call your Relationship Manager or send a secure mail.
5. Your mobile phone number is registered to more than one account owner and it is currently being used by the other account owner for receipt of OTP.
   – Please wait for the other account holder to successfully logout of Breeze before logging in to Breeze and making the transaction.
6. The system is unavailable.
   – The system is undergoing maintenance or is unavailable. Please try again later.

We need a mobile telephone number on record because it is used to send you any One Time Passwords (OTP) that you need for Second Factor Authentication (see above). When you Register or Re-Register for Breeze we will send your Temporary Password to your mobile phone.

We will be using your email address to deliver a variety of confirmations to you and it is also essential to the registration process for new Breeze users and the re-registration process if you forget your login details. Email confirmations are sent to you when you:

1. Set up or delete a Payee;
2. Send a Payment;
3. Set up, amend or delete a Standing Order;
4. Change any personal details;
5. Add or delete a Global Link account;
6. Change your Nickname;
7. Autoreply to a Secure Message;

We also use your email to send you a Temporary Username when you Register or Re-Register for the Breeze service.

If you change your email address please notify your Relationship Manager immediately so that we can update our records. You can make this change in Breeze by selecting Manage from the menu and then click on Personal Details. It will take approximately 24 hours to process this change.
You can continue to use all services; however, you will not be able to re-register for Breeze until you have registered your new address.

You will not be able to use the new system if you do not have an email address and mobile phone number registered with us.

The Balance of your account shows you a balance that includes cleared and uncleared funds. This means that not all the money in the account will necessarily be available to use. The Balance information is at the close of business on the previous working day in Jersey.

The Available Balance shows you how much money you can use in each of your accounts at the close of business on the previous working day in Jersey. This will differ from the Balance figure because the Available Balance will show you only the cleared funds. As it is at the close of business on the previous working day it does not show adjustments for inward or outward payments that may have been received after the date of the Available Balance shown.

When you first login you will be able to see three months of transactions across your accounts. Over time this will build up to 12 months. We encourage you to download transaction information frequently if you need it via the download function. You can download both PDF and CSV (Excel) files showing you cash transactions by clicking on the PDF or CSV icon next to Transaction History.

The transaction date is the date on which the transaction is requested or input. This is the date you input the payment or transfer instruction into the system. If there is a foreign exchange (debiting a currency from a different currency account e.g. sending a USD payment from a GBP account) involved in the transaction then the transaction date may differ from the value date. Most payments requiring a foreign exchange require two working days to take effect. This is standard banking practice. If you need any clarification please call your Relationship Manager.

The value date is the date that the payment or internal transfer request is completed. For most currencies this will be SPOT value from the transaction date i.e. two working days from the input date. This is standard banking practice. If you need clarification please call your Relationship Manager.

You can search for transactions on each account by clicking on the account number. You will be taken to a search screen. This defaults to showing you the last 30 days transactions. You can also select 7 Days or 90 Days from the menu or you can search by specific dates by selecting Specify Period.

When you are happy with the search results you can print them by selecting either CSV or PDF from the link next to the Transaction History title. CSV gives you a standard format that can be imported to most popular accountancy packages; PDF gives you a snap shot of the period you are interested in. When you have generated these downloads you can save them to the local drives on your computer.

Yes, you can check your statements when you login from your desktop or tablet. We do not display eStatements or eAdvices in the mobile app version of Breeze. Click on the See menu and then on eStatements / eAdvices.

Your statements can be viewed from your Breeze activation date. For example, if you activate your Breeze access in October, and your next statement date is November, then you will not be able to see any statements in Breeze until the November statement date. To find out when your next statement is due, please speak to your usual contact at the Bank.

You can view 12 months statement history online, starting from your Breeze activation date. The eStatements are displayed on a rolling 12 month period and so we would advise you to download any eStatements that you may need to refer to in the future as they will only be displayed for 12 months.

Click on the See menu and then on eStatements / eAdvices. You can then click on “Show Filters” to select “From and To” search dates.

If you have more than one portfolio, you can select which eStatements you want to view by clicking on the Portfolio dropdown box and selecting a different portfolio. Then click on Search.

The eStatements are displayed in Statement Date order. Click on View and you will be able to see your eStatement.

Yes. Click on View to open the eStatement. Click on the Printer icon on the top left menu bar and then click on Print.

Yes you will continue to receive your statements as usual unless you opt out of receiving paper statements by post.

Yes you can opt out of receiving paper statements by mail while you have online access to Breeze. To do this, click on the Manage menu and then on Personal Details. The option to send paper statements is at the bottom of the page. You will need your mobile telephone to make any changes to this form as we will send you a One Time Password (OTP) by SMS/text to confirm any changes.

To opt out of receiving paper statements by mail, click on the Manage menu and then on Personal Details. The option to send paper statements is at the bottom of the page. You will need your mobile telephone to make any changes to this form as we will send you a One Time Password (OTP) by SMS/text to confirm any changes.

No you cannot stop your eStatements being displayed in Breeze.

Yes. To do this, click on the Manage menu and then on Personal Details. The option to send paper statements is at the bottom of the page. You will need your mobile telephone to make any changes to this form as we will send you a One Time Password (OTP) by SMS/text to confirm any changes.

Yes. Click on the See menu and then on eStatements / eAdvices.

Your advices can be viewed from your Breeze activation date, therefore, you will not be able to see any investment advices in Breeze until your next investment transaction is completed.

You can view 3 months eAdvice history online, starting from your Breeze activation date. The eAdvices are displayed on a rolling 3 month period and so we would advise you to download any eAdvices that you may need to refer to in the future as they will only be displayed for 3 months.

Click on the See menu and then on eStatements / eAdvices. You can then click on “Show Filters” and click on the Select Type dropdown and select eAdvices. You can also select the “From and To” search dates and then click on Search.

If you have more than one portfolio, you can select which eAdvices you want to view by clicking on the Portfolio dropdown box and selecting a different portfolio. Then click on Search.

The eAdvices are displayed in Advice Date order. Click on View and you will be able to see your eAdvice.

You can also search for your eAdvice by Product type. Click on the Search by Product dropdown box and select the product from the list. Click on Search.

Yes. Click on View to open the eAdvice, Click on the Printer icon on the top left menu bar and then click on Print.

Yes you will continue to receive your investment advices as usual unless you opt out of receiving paper investment advices by post.

Yes you can opt out of receiving paper investment advices by mail while you have online access to Breeze. To do this, click on the Manage menu and then on Personal Details. The option to send paper investment advices is at the bottom of the page. You will need your mobile telephone to make any changes to this form as we will send you a One Time Password (OTP) by SMS/text to confirm any changes.

To opt out of receiving paper investment advices by mail, click on the Manage menu and then on Personal Details. The option to send paper investment advices is at the bottom of the page. You will need your mobile telephone to make any changes to this form as we will send you a One Time Password (OTP) by SMS/text to confirm any changes.

No, you cannot stop your eAdvices being displayed in Breeze.

Yes. To do this, click on the Manage menu and then on Personal Details. The option to send paper advices is at the bottom of the page. You will need your mobile telephone to make any changes to this form as we will send you a One Time Password (OTP) by SMS/text to confirm any changes.

No, when you opt out of receiving paper copies, it includes both statements and investment advices.

No, if you have more than one portfolio, you can select to opt out of paper statements and advices for one of your portfolios, but continue to receive paper copies for another.

You cannot see your mortgage statements online at the moment, however you should be able to in the future.

No you cannot change the maturity date in Breeze. If you wish to change the maturity details of your fixed deposit please telephone your Relationship Manager or send a secure mail.

The European Union Tax Deduction shows the amount that is due under Jersey’s agreement with EU Members States to deduct tax for individuals resident in the EU who have not elected for voluntary reporting of their income to their respective jurisdiction.

You will see a summary position of all your investments by portfolio number. You can expand on the summary level to view detailed holdings. By clicking on each holding you can see more information on that holding including the date of the last indicative price.

Yes, your mortgage and loan information is displayed in the Liabilities section in Breeze.

The Total Nominal is the total number of units of the investment that you own. If you have any questions about the Nominal shown in Breeze please call your Relationship Manager.

This is the last price of the stock that we have received from our pricing provider. The Latest Price shows an indicative value of your holding as at the date shown.

Stock Exchange Daily Official List – a securities numbering system assigned by the London Stock Exchange.

International Securities Identification Number is a code that uniquely identifies a specific securities issue. The organization that allocates ISINs in any particular country is the country’s respective National Numbering Agency (NNA).

You may login to Breeze and check the “View Payments History” on the transfer date. For rejected transactions, you will be notified in your Secure Mailbox in Breeze and your email address with us.

If you make a payment between two currencies, you will be asked to confirm the details which include the indication FX rate. The actual rate will be displayed on your payment confirmation when the payment has been processed. If the rate is different, it could be because you have made the payment out of normal banking hours and this rate could change slightly when the payment is processed on the next Jersey working day.

Yes, you can make an International payment in any of the major currencies listed on the payment form to any bank account in the world.

This will depend on the payment currency and country you are sending the payment to. An International Payment can take between 3-5 working days to reach its destination. A Sterling Payment to a UK bank will be sent on the same day or processed on the next Jersey business day if made out of normal office hours. You will receive a confirmation email and secure mail to confirm that your payment has been sent and this will include both the transaction and value dates.

The bank does not charge for payments made to other Standard Chartered Bank offices, however a charge may be taken by the correspondent bank in some countries (including SCB) before the payment reaches its final destination.

No, you do not have to know the SWIFT code. We have put a helpful link on the payment form that allows you to search for the SWIFT code at www.swiftbic.com. This field is not mandatory and your payment will still reach its destination if you cannot find the code.

An IBAN (International Bank Account Number) is a standardised format of account number used for international payments. We can check if an IBAN is valid before making a transfer, which reduces the chance of using an incorrect account number and also improves transfer efficiency.

Click on the Move menu option and then on View Standing Orders. You can then select the Standing Order that you would like to delete and confirm the deletion. You will receive an email and secure mail confirmation of any changes made. You will need to give 3 working days notice to delete a Standing Order using Breeze.

You will be able to print the payment history by clicking on the PDF or CSV buttons. This will download the Payment History for printing.

Your Inbox and Sent messages will remain in your Inbox until you delete them.

In order to view the Standard Chartered accounts of other designated countries, follow the steps below:

1. You will need to select the Add Accounts feature on the Global Link page to add the country that you wish to link your accounts.
2. Enter the Online Banking Username and Password of the selected country. Read and check the Terms and Conditions. Select Continue.
3. Once you have been successfully authenticated, you will be prompted on the acknowledgement page that you have successfully added the country. Select View Accounts and you will be able to see the accounts that you hold in the designated countries instantly. A notification email and a secure mail will be sent to confirm that the country has been added to Global Link

Yes. You can currently link up to a maximum of 5 countries to Global Link.

You will need to contact the Phone Banking team or branch of the designated country to request for a re-registration of your online Username and Password.

To delete accounts, you will need to select Delete Accounts option under Global Link in navigation. Simply select the countries that you wish to delete from the list and confirm the selection. The accounts will stop appearing in View Accounts.

You may have keyed in the wrong Username and/or Password. Please login using the same Online Banking Username and Password in the normal login page of the selected country. If you are successful and are sure that you are using the same Username and Password to add your Global Link country, then please contact Phone Banking team or the branch of the designated country for assistance.

Your Online Banking access in the destination country may be locked if you have entered an invalid Username and Password more than three times. Please contact the Phone Banking team or branch in the destination country to request for a re-registration of your Online Banking access.

You may have already added five countries to Global Link and are trying to add a sixth country. Please delete one country as a maximum of five countries can be added in Global Link.

You will need to request a new registration or re-registration of your Online Banking access in the destination country. Please contact the Phone Banking team or branch of the destination country.

Yes. Click on the Make a Payment button and you can make the payment free of charge from your Jersey accounts.

You may contact the Phone Banking team of the designated country. Alternatively you may contact your Relationship Manager for further assistance.

Please contact the Phone Banking team of the designated country for escalation and change your Online Banking Password immediately.

No, you cannot add your Jersey accounts to other Global Link services at present.