Complaints Process for Corporate & Institutional Banking Customers:

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us via your Relationship Manager.  

Please beware of suspicious emails impersonating Standard Chartered. For more information, please refer to the “Important Information” page.

JBA Customer Relations Center:

Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as contact points to which customers can go for consultations and inquiries and to which they can direct their opinions and complaints about banks.

JBA is the designated alternative dispute organization based on the Banking Law.

TEL: 0570-017109 or 03-5252-3772
Reception Time: 9:00 – 17:00 Monday to Friday (except National Holidays and Bank Holidays)

Website: http://www.zenginkyo.or.jp/adr/