Complaints Process for Standard Chartered Securities (Japan) Customers:

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact via your Relationship Manager.

Please beware of suspicious emails impersonating Standard Chartered. For more information, please refer to the “Important Information” page.

Financial Instruments Mediation Assistance Center (FINMAC):

We are a Financial Instruments Business Operator Engaged in Type I Financial Instruments Business based on the Financial Instruments and Exchange Act. As the measures of complaints handling and dispute resolution about our Businesses, customers can utilize Financial Instruments Mediation Assistance Center (FINMAC).

TEL: 0120-64-5005
Reception Time: 9:00 – 17:00 Monday to Friday (except National Holidays)

Website:  http://www.finmac.or.jp/english/