If the inward or outward payment instruction has missing, unclear or incorrect information, Standard Chartered Bank (Kenya) Limited will seek clarification from you, the applicant, unless we believe the information can be corrected without referring to you. Standard Chartered Bank (Kenya) Limited will also advise you (the authorised operators of the account as specified in the account opening documents) if a new instruction is to be submitted. If the payment instruction is not in compliance with local/Standard Chartered Group policies, Standard Chartered Bank (Kenya) Limited will advise you to cancel the payment instruction. For inward payment instructions, funds will be returned to the remitter accordingly. In some cases, the instruction may be rejected and returned to you.

Once an instruction has been submitted to Standard Chartered Bank (Kenya) Limited, it cannot be amended. You will need to submit a written request signed by the authorised account signatories to cancel the original payment instruction. Standard Chartered Bank (Kenya) Limited cannot act on telephone, e-mail or verbal requests to cancel payment instructions. While Standard Chartered Bank (Kenya) Limited will try to act on your request to stop or cancel your payment applications, we cannot always do so as the payment instruction may have already been processed by the time we receive the cancellation instruction. To avoid duplication of payment instructions, please submit new instructions only after the cancellation of the previous instructions has been confirmed by the bank.

Once a payment has been processed, the funds have been remitted. Therefore, Standard Chartered Bank (Kenya) Limited can only contact the receiving bank to recall the payment instructions. The success of any such recall depends on a number of factors that are outside Standard Chartered’s control, such as exchange control restrictions in other countries, availability of funds in the beneficiary’s account, policies of the receiving bank, etc. There is also no specific timeframe within which funds that are recalled may be returned. In many cases, payments may be returned after several weeks. The receiving bank may also levy a charge for processing/returning the funds. Therefore, please ensure you double-check to confirm the payment details are accurate before sending the instruction to Standard Chartered Bank (Kenya) Limited.

Standard Chartered’s electronic banking platform, Straight2Bank, allows you to receive electronic bank statements which capture inward remittance transactions. Alternatively, our e-mail notification service highlights all inward remittances credited to your account. Your Client Services Representative or Relationship Manager will be glad to provide details about these services and any charges.

Please advise the remitter to provide the following information to the sending bank:
Account Name: (the account name that has been maintained in Standard Chartered’s records)
Account Number: (your Standard Chartered account number)
Bank Name: Standard Chartered Bank (Kenya) Limited
Bank Address: (Westlands Road 48, PO Box 30003 – 00100, Nairobi, Kenya.)
Standard Chartered SWIFT BIC code (SCBLKENXXXX)
Sender Name: Remitter’s Name.