Fast. Simple. Secure

Steps on how to register and save your biller
Step 1: Visit Online Banking or SC Mobile app and log in to your account.
Step 2: Select “Add payee” under “Bill Payments” on the left menu bar.
Step 3: Select the biller name you are adding and the utility number and click Next
Step 4: Agree to Terms & Conditions and click “Submit”.
Step 5: Enter the OTP (sent to your registered mobile number) and click “Next”.
Step 6: Your request to add your biller is successful and will be processed within 2 working days.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to make bills payments
Step 1: Log into your Online/Mobile account and select “Pay Bills / Payments” under “Menu”.
Step 2: Select your Biller Type and Biller Name.
Step 3: Select the debit account or card and payment amount.
Step 4: Accept the terms and conditions and click “Confirm”.
Step 5: Enter the OTP (sent to your registered mobile number) and click “Next”.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to make credit card payments
Step 1: Visit Online Banking or SC Mobile app and log in to your account.
Step 2: Click on Menu and select “Pay Standard Chartered Credit Card” under Credit Cards.
Step 3: Enter Payment details (Pay From and Pay To).
Step 4: Select the Payment Type – One Time Payment
Step 5: Select or Enter the amount to pay and Payment Date.
Step 6: Review the details of the payment and click “Confirm”.
Step 7: Payment to your credit card is now complete.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Step 1: Visit Online or Mobile Banking.
Step 2: Go to the menu and select “Transfer Between Own Accounts”.
Step 3: Select Account to be Transferred To
Step 4: Select Account to be Transferred From.
Step 5: Enter Amount.
Step 6: Review the details of the transfer and Click “Confirm”.
Step 7: Your transfer is on its way!
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to add, delete, or edit payees
Step 1: Visit Online Banking or SC Mobile app and log in to your account.
Step 2: Select “Transfers”
Step 3: Select “Add a new beneficiary”
Step 4: Select the beneficiary type you want to add

• Local SCB Transfer
• Local Transfer (other banks)
• International Transfer

Step 5: Enter the required beneficiary details and click next.
Step 6: Click “Confirm”.
Step 7: Enter the One Time Password (OTP) sent to your registered number and click “Next”.
Step 8: Beneficiary successfully added!
*For International Payee, note you will be required to key in your SWIFT code.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to transfer funds to local accounts
Step 1: Visit Online Banking or SC Mobile app and log in to your account.
Step 2: Enter the Beneficiary Account Number
Step 3: Select the funding account and the amount to be transferred.
Step 4: Enter a payment description
Step 5: Select a purpose of transfer and click “Next”
Step 6: Review the details of the transfer, accept terms and conditions and click “Confirm”.
Step 7: Enter the One Time Password (OTP) sent to your registered number and click “Next”
Step 8: Your transfer is on its way!
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to transfer funds to international accounts
Step 1: Visit Online Banking or SC Mobile app and log in to your account.
Step 2: Select “Transfer to international account” from the menu.
Step 3: Select the beneficiary you will be remitting funds to and click “Next”.
Step 4: Select the funding account, the transfer amount and who picks up the cost of remittance.
Step 5: Enter a payment description, if required and click next.
Step 6: Review the details of the transfer and click “Confirm”.
Step 7: Enter the One Time Password (OTP) sent to your registered number and click “Next”
Step 8: Your transfer is on its way.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to set up a recurring transfer or schedule a future transfer
Step 1: Go to “Menu” and Select “Transfer”.
Step 2: Click on “Standing Order” to a beneficiary that is already added.
Step 3: Fill the amount and transfer reference
Step 4: Select the frequency, start date and end date. and click “Next”.
Step 5: Confirm the details of the account and accept the Terms and Conditions to proceed with “Confirm”.
Step 6: Enter the One Time Password (OTP) sent to your registered number and click “Confirm”
Step 6: Now your standing instruction has been set up!
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to view transfer history
Step 1: Go to menu and Select “Transfer History”.
Step 2: View date, account details, beneficiary, amount, status and transfer type.
Step 3: Now you can see your transfer history on the go.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to request for a chequebook
Step 1: Go to menu and Select “Useful Links”.
Step 2: Choose which account you would like your cheque book to be issued for.
Step 3: This request will be shown to eligible accounts.
Step 4: Once Details are confirmed the cheque book will be sent to your mailing address.
Step 5: To track the status of your cheque book or any other request, go to the “Help and Services” menu and select status.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to activate your card
Step 1: Go to menu and Select ‘Help & Services’.
Step 2: Select either Debit or Credit Card Activation & PIN Set under ‘Help & Services’–> ‘Card Management’.
Step 3: Choose which card to activate.
Step 4: Ensure that you have your card before proceeding for Activation and PIN Set.
Step 5: Enter the preferred PIN for your debit or credit card.
Step 6: Key in the OTP sent to your registered mobile number and click next.
Step 7: Review the details on screen and click ‘Confirm’.
Step 8: Your card is now activated with a PIN.

Steps on how to change your card PIN
Step 1: Go to menu and Select ‘Help & Services’.
Step 2: Select either Debit or Credit Card PIN Change under ‘Help & Services’–> ‘Card Management’.
Step 3: Choose which card to change its PIN.
Step 4: Enter PIN for your debit or credit card.
Step 5: Key in the OTP sent to your registered mobile number and click next.
Step 6: Review the details on screen and click ‘Confirm’.
Step 7: Your card is now activated with a PIN.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to instantly block a lost or stolen card
Step 1: Go to menu and Select ‘Help and Services’.
Step 2: Select either Report Lost/Stolen Card under ‘Service Request by category’–> ‘Card Management’
Step 3: Choose which card to block and reason for block.
Step 4: Specify if you want a replacement card by checking the box.
Step 5: Review the details on screen and click ‘Next’.
Step 6: Enter the One Time Password (OTP) sent to your registered number and click “Confirm”
Step 7: Your card is now blocked and you will be issued a replacement automatically.
Note: Card replacement fee will be charged.

Standalone Replacement
If you have damaged your card, please follow the instructions above but select “Replace Card”.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to update your personal information
Step 1: Select “Update your personal details” under “Help & Services”
Step 2: Edit the section of your choice.
Step 3: Select “Review”.
Step 4: Enter the OTP sent by SMS.
Step 5: Request submitted and the reference number will be provided.
Step 6: Your details have now been updated in a matter of minutes.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to apply for a Credit Balance Refund
Step 1: Go to menu and Select ‘Help and Services’.
Step 2: Select “Credt Balance Refund” under Card Management.
Step 3: Enter the amount that you wish to refund and the account details you wish to obtain the refund to
Step 4: Enter the OTP that has been sent to your registered mobile number and select “confirm”
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to submit documents
Step 1: Select “Help & Services” on the menu
Step 2: Select “Other Request” placed on “Other Banking Services
Step 3: Enter your querries and attach your documents
Step 4: Enter the OTP sent to the registered mobile number and confirm
Step 5: Your document has been submitted
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to track your request
Step 1: To track the status of your request, visit the “Service Requests” menu and select “Status”.
Step 2: View the status of all active and completed requests.
Step 3: User can see whether the request is received, process, or completed.
Step 4: Requests for the past 90 days can only be shown.
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm

Steps on how to track your request:
Step 1: Go to menu and click on “Global Link Accounts”.
Step 2: Select “Manage Global Accounts” and click on “Link Account”.
Step 3: Select the country you want to link and enter in the Online Banking credentials of that country.
Step 4: Click “Next” to see the relationships held in the country you added through your Sri Lanka Online banking access
If you wish to do this now, login to https://retail.sc.com/lk/ibank/foa/login.htm