At the moment, Samsung Pay works with Samsung Galaxy S7 – S10 , Note 5 – Note 10 , Galaxy watch & Gear . Click here for full list.

No, Samsung Pay is focused on enabling simple and secure in-store payments. Online and in-app purchases will be considered for future releases of Samsung Pay.

i. Initiate Samsung Pay by either swiping up from the home button or opening the Samsung Pay app from the home screen.
ii. Select the credit card you want to pay with by swiping left or right.
iii. Verify your fingerprint and tap your phone on the payment receiver to complete the transaction. Alternatively, enter your 4-digit Samsung Pay PIN if you have chosen not to use the fingerprint feature.

Launch Samsung Pay, select the credit card you want to remove, click the “3 Dots” icon at the top right corner, and select Delete Card.

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).

If you can use your credit card in the country you are travelling to, you should be able to use Samsung Pay to make a payment.

No, you don’t need to.

You can never use Samsung Pay on rooted Galaxy phones which is a process of tampering and modifying the software code on the device. This helps ensure a more secure user experience.

No, Samsung Pay will be pre-loaded into compatible devices. A firmware update will be sent to the device to ensure it is up-to-date to enable the latest Samsung Pay app installation.

Your Samsung account enables you to locate your phone and to remotely suspend your token cards if your phone is lost. Removing your Samsung account will remove Samsung Pay functionality.

You need an active internet connection for credit card registration and activation. However, an active internet connection is not required to make purchases. Ideally, the device should connect to the internet so that you can view the transaction history on your device and keep your software updated.

Select the credit card and you will be able to see up to 10 latest transactions within the last 30 days under the “Transactions” section.

There is no “default” credit card in Samsung Pay. When you open the app or activate the “Favourite Cards” feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

It currently does not work at ATMs.

Follow these steps to install and activate your Samsung Pay.
i. Check if your device is compatible with Samsung Pay. Samsung Pay works with Samsung Galaxy S7, S7 edge, S6 edge+, Note 5, A5 (2016, 2017), A7 (2016, 2017), S8 and S8+. Other newer flagship models will follow.
ii. Ensure your device software is updated to the latest Android OS.
iii. Launch the Samsung Pay app and sign in with your Samsung Account.
iv. Add your Standard Chartered credit cards by following the on-screen instructions.

You can register up to 4 fingerprints.

You can register all Standard Chartered credit cards except the Corporate credit cards.

No. The credit card displayed may not always exactly match the physical card. The key points to look for are:
i. Standard Chartered Bank logo
ii. The card network (Visa or Mastercard®)
iii. The last four digits of the physical credit card

You can register up to 12 credit cards with Samsung Pay.

Each Standard Chartered credit card can only be registered one time irrespective of how many Samsung devices you have.

The average amount of time between the request for activation and approval will be within minutes, but can take up to 10 minutes after any additional verification requirements have been met. If this amount of time has been exceeded, remove the credit card from your phone and register it again.

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the credit card over Wi-Fi, we suggest switching to a cellular data connection.

Yes. However, attempting to register and activate a credit card while you are outside Malaysia will require you to have the ability to receive your One Time Password (OTP) via SMS to the registered mobile number with the Bank.

You need to have an active internet connection when adding a payment card. Please verify that you are connected to the internet via a Wi-Fi network or mobile data connection. Each Standard Chartered credit card can only be registered one time irrespective of how many Samsung devices you have.

Yes. A supplementary credit card can be used. However, the activation OTP will be sent to the Principal credit cardholder’s registered mobile number with the bank. Subsequent transactions on supplementary credit cards will be treated as transactions on the principal credit card.

If you lose your original payment card and then receive a replacement credit card, you need to remove the original payment card from Samsung Pay and re-register using the new credit card.

Samsung Pay uses Tokenisation, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, verification can be made either with your fingerprint or a 4-digit PIN when making purchases.

Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.

Tokenisation is a method of replacing your sensitive payment card information (credit card number, expiration date, security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards. The token is called Digital Personal Account Number for Samsung Pay. Your physical credit card information is never stored in your phone.

You would need to register your credit cards again if you were to change your phone as no data will be stored in the application.

Yes. Samsung does not have access to your bank account details.

Formatting your device will remove all payment cards registered to your device.

Please contact Samsung Customer Service Rep at 1 800 88 9999 or +603 7713 7477 (for calls from overseas).

Yes, you will have to reset your Samsung Pay to erase information from your credit cards before sending your phone in for repair.

All information regarding payment cards in your device will be deleted.

If your device is lost or stolen, information regarding payment cards will not be accessible without fingerprint or Samsung Pay PIN.

You will need to register your credit card again into Samsung Pay once you have received the physical renewed card.

Please contact Samsung Customer Service Rep at 1 800 88 9999 or +603 7713 7477 (for calls from overseas).

It might be difficult to scan your fingerprint at times. You can use your PIN to pay instead. However, if you fail to scan your fingerprint after 20 consecutive attempts and the Samsung Pay PIN has not been entered, Samsung Pay will remove the data from the app and de-register all linked credit cards. Please contact Samsung Customer Service Rep at 1 800 88 9999 or +603 7713 7477 (for calls from overseas).

The merchant terminal’s response is the most accurate response. Your phone may need some time to refresh the status of the transaction. With data connection, a successful or declined transaction will be shown in the transaction history.

When you remove a registered credit card, you will not be able to transact on your phone but it will not affect usage of your physical card.

Cancelling a payment made with your phone is the same process as a physical credit card. You may need to go back to the merchant you made the purchase from and cancel the payment. If you are asked for the last 4 digits of your credit card, please use the last 4 digits of your Device Digital Personal Account Number instead of the last 4 digits of your physical credit card. To locate your Device Digital Personal Account Number for Samsung Pay, select the credit card, and look for Digital Personal Account Number located just below your card.

You have 1 time to retry after the first timer has reached its end and the device has not detected a NFC or MST payment or has not received a notification of a successful payment. If you fail during the second time, you will need to authenticate with your fingerprint or PIN again.

Yes. You will need to have at least 5% battery life to ensure that in-store transactions on Samsung Pay are successful.

For MST
The maximum amount that a cardholder can use on MST is RM250, per payment transaction.
For NFC
The maximum amount that a cardholder can use on NFC can be above RM250, per payment transaction but a PIN is required.
Cumulatively, the daily maximum amount of transaction(s) for both MST and NFC is cumulatively up to 5 times or a maximum of RM1,250 per day whichever comes first. In this scenario, you can only use your Samsung Pay the next calendar day.

i. Check if your device is compatible with Samsung Pay. Samsung Pay works with Samsung Galaxy S7, S7 edge, S6 edge+, Note 5, A5 (2016, 2017), A7 (2016, 2017),
S8 and S8+. Other newer flagship models will follow.
ii. Ensure your device software is updated to the latest Android OS.

The OTP to register a credit card is valid for 30 minutes. For Visa, if you request a resend of your OTP within 30 minutes, the same OTP will be resent. After 30 minutes, a new OTP will be triggered. A maximum of 5 different OTP resends is allowed. Otherwise, you will have to remove the card and register it again.
For Mastercard®, there is no OTP resend option. After 30 minutes, you have to remove the credit card and register it again.

Please activate your credit card before adding it to Samsung Pay.

There could be various reasons:
i. We have noticed that some of the merchants’ terminals do not support Samsung Pay. This could be due to outdated software at the merchant terminal. Please use
your physical credit card.
ii. If your physical credit card is blocked from transaction by the Bank, you will not be able to spend using Samsung Pay.
iii. If you have put your phone to “locked” mode, you cannot use your Samsung Pay.

You will not be able to receive the OTP. Please update your mobile number with the Bank before adding your credit card.

For better client protection, it’s best for Token to be self-activated via OTP.

Click here to restore using your Samsung ID.

Please contact Samsung Customer Service Rep at 1 800 88 9999 or +603 7713 7477 (for calls from overseas).

i. Be alert
Keep a vigilant eye on your mobile device.
ii. 3rd party use
Discourage the use of your mobile device by third parties.
iii. Update your software
Be sure to keep your phone software updated. It is recommended that the setting for “Download updates automatically” is always “checked/enabled”.
iv. Lock your phone
Protect your phone by enabling the inactivity lock feature, which requires a PIN/FINGERPRINT or any other verification method to gain access to your device.
v. Unique password
Use different password(s) periodically.
vi. Check your statements
Reconcile your credit card account statement on a regular basis.
vii. Change password
Change your password periodically.
viii. Turn off your NFC (Near Field Communications)
When not in use, turn off your device’s NFC connection under phone “settings”.
ix. Password storage
Do not store passwords or account numbers on your mobile phone.
x. Rooting
Never root or crack your Samsung device.
xi. Report to Standard Chartered 24-hour Customer Care Hotline at 1300 888 888 or +603 7711 8888 (for calls from overseas) immediately when you
suspect or come to realise that
a. Your credit card or device has been lost, stolen or tampered with.
b. Someone else knows your security code.
c. There has been unauthorised access to your credit card, security code, or Digital Wallet.

i. The possibility of personal information being intercepted by a third party.
ii. The risk of having your device lost or stolen, jeopardizing your personal and financial information.
iii. The possibility that the transaction through the Digital Wallet was not properly authorised/used by you.
iv. The possibility that you will be liable for payments of transactions affected after device loss and theft.