Services Menu

Deposit Account

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Account opening /closure	✓	✓
2	Account details information / inquiry	✓	✓	✓	✓	✓	✓	✓
3	Cash deposit	✓	✓	✓
4	Cash withdrawal	✓	✓	✓
5	Funds transfer between own accounts	✓	✓	✓	✓	✓		✓
6	3rd Party funds transfer	✓	✓	✓	✓	✓
7	Change online funds tranfer limit				✓	✓
8	Transfer between own global accounts (Remittance Application OTT)	✓	✓		✓
9	International transfers (Remittance Application OTT)	✓	✓		✓
10	Fixed deposit placement	✓	✓		✓	✓
11	Fixed deposit upliftment	✓	✓				✓
12	Fixed deposit certificate reprint request	✓	✓				✓
13	Cheque status information	✓	✓		✓	✓	✓	✓
14	Cheque deposit over the branch counter	✓	✓				✓
15	Stop payment cheque instruction	✓					✓	✓
16	Cheque encashment	✓
17	Cheque book collection	✓
18	Cheque book request	✓		✓	✓	✓	✓	✓
19	Cheque book cancellation	✓					✓
20	Demand draft facility	✓
21	Cashier order facility	✓
22	Rentas Payment (above RM50,000)	✓	✓
23	Debit card Activation / Set PIN	✓	✓		✓	✓	✓	✓
24	Debit card issuance	✓	✓
25	Debit card Blocking	✓	✓				✓
26	Debit card replacement	✓	✓		✓	✓	✓
27	Debit Card cancellation	✓	✓				✓
28	Debit Card transaction dispute	✓	✓				✓
29	Lost debit card reporting	✓	✓		✓	✓	✓	✓
30	Dormant account activation	✓	✓				✓
31	Handling /Destruction of Captured ATM / Debit cards	✓	✓
32	Emergency cash for Priority Banking Clients	✓
33	Fees and charges enquiry	✓	✓				✓
34	Global account view	✓			✓	✓
35	Passbook issuance / change	✓	✓
36	Passbook printing / update	✓	✓
37	Block and unblock of accounts	✓	✓
Note: Business Banking account opening will be assisted by Business Banking Relationship Managers.
Back to Top

Credit Card Account

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Credit card application	✓	✓		✓		✓
2	Card details / inquiry	✓	✓	✓	✓	✓	✓	✓
3	Credit card activation / PIN set and PIN change	✓	✓		✓	✓	✓	✓
4	Check card status / enquiry	✓	✓				✓
5	Reward points enquiries / redemption / redemption status	✓	✓		✓	✓	✓
6	Credit card replacement	✓	✓		✓	✓	✓
7	FlexiPay Plus – Installments	✓			✓	✓	✓
8	Balance Transfer Plus	✓			✓	✓	✓
9	Cashback related inquiries	✓					✓
10	Change limit request	✓
11	Cash withdrawal			✓
12	Credit card blocking	✓	✓				✓
13	Credit card fee waiver	✓	✓				✓
14	Closure of loan on credit card accounts	✓	✓				✓
15	Credit balance refund	✓	✓		✓	✓	✓
16	Fee waiver request	✓					✓
17	Credit card collection related	✓					✓
18	Credit card cancellation	✓	✓				✓
19	Credit card transaction dispute	✓	✓				✓
20	Lost credit card reporting	✓	✓		✓	✓	✓	✓
21	Cheque On Call	✓			✓	✓	✓
22	Card payment	✓	✓	✓	✓	✓	✓	✓
23	Late payment details	✓	✓				✓
Back to Top

Loan/ Mortgages

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Loan application	✓	✓		✓		✓
2	Account details	✓	✓	✓	* ✓	* ✓	✓	✓
3	Disbursement enquiry	✓	✓				✓
4	Early settlement	✓	✓				✓
5	Loan redemption	✓	✓		✓		✓
6	Top up / enhancements	✓	✓
7	Late payment details	✓	✓				✓
8	Closure / cancellation of Loan	✓	✓				✓
Note: Business Banking business loans and working capital loan application to be submitted to branches for Business Banking Team’s processing. *Not applicable for MortgageOne Account
Back to Top

Others

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Pay bills	✓	✓		✓	✓		✓
2	Add biller				✓	✓
3	Credit card payments	✓	✓	✓	✓	✓	✓	✓
4	Loans / financing payments	✓	✓	✓	✓	✓	✓	✓
5	JomPAY bill payment	✓	✓	✓	✓	✓	✓
6	Direct debit application	✓	✓
7	Direct debit instruction	✓	✓
8	Safe deposit locker facility	✓
9	Service request status enquiry	✓	✓		✓	✓	✓
10	Stop payment request	✓					✓
11	Static data / account maintenance	✓	✓		✓	✓	✓
12	Signature verification	✓	✓
13	Statement request / statement generation	✓	✓				✓	✓
14	eStatement (subscription / issues / enquiries)	✓	✓		✓	✓	✓
15	eStatements & eAdvices				✓	✓
16	Online banking registration/reregistration/termination and other related issues	✓	✓				✓	✓
17	SC Mobile related enquiries / issues	✓	✓				✓	✓
18	SMS Banking registration / reregistration / termination and other related issues	✓	✓		✓		✓
19	Release of collatoral document for EPF withdrawal / refinancing	✓					✓
20	Reference letter issuance	✓
21	Complaints login / handling	✓	✓				✓
22	New currency notes exchange – festive season	✓
23	Foreign exchange rates	✓	✓		✓	✓	✓	✓
24	Investment profile	✓	✓		✓	✓
25	Fees and charges enquiry	✓					✓
26	Live Chat – Video, Audio and Text						✓
27	Application for cards, mortgage, insurance etc	✓	✓		✓		✓
28	SamsungPay (App and token enquries)						✓
29	Secured mailbox				✓	✓
30	Change online password				✓	✓
31	Account nickname				✓	✓
32	Profile updation online				✓	✓
33	Setup / reset security image and security phrase				✓	✓
34	Global account view				✓	✓
35	Print last deposit 4 transactions			✓
36	Electronic share application			✓
37	Purchase of Insurance – Car Insurance, Children’s Education, Home Insurance, Insurance Savings Plan, Legacy Planning, Protection, Retirement and Travel	✓	✓
38	Purchase of Wealth Management Products – Bond Investment, Commodity-Linked Structure Investment, Foreign Currency Deposits, Premium Currency Investment, Premium Equity-Linked Investment, Structured Investment, Systematic Investment Technique, Unit Trust and Wealth Financing Investment	✓	✓
Note: The set up for Straight2Bank digital banking platform for Business Banking client will be assisted by Business Banking Relationship Managers. The digital banking platform functions include payment and payroll services.
Back to Top

Disclaimer