- What is Standard Chartered Online Banking?
-
A simple, hassle-free and secured Internet banking services that allows Standard Chartered customers to perform banking transactions through the Internet anywhere and anytime of the day.
- What are the benefits for using this service?
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We have recently enhanced our Internet banking to serve you better. You can now enjoy the new features and benefits:
- Easy funds transfer locally and internationally
- Enhanced eStatements with email alerts
- Instant application submission for products & services
- Update your personal particulars in just a few clicks
- Enhanced experience with:
- Intuitive navigation shortcuts
- Personalised account options
- Simpler and faster transaction flow
- Customisable username and password
- Consolidated online payment and transfer history
- Instant Internet PIN application / activation
- Greater security with 2FA via SMS
- Are the services available 24-hours?
-
Yes. This service is available 24 hours a day, 7 days a week. However, we do conduct periodical maintenance on our servers to ensure that they are at optimum operational efficiency.
- Can I access the service from overseas?
-
Yes. As long as you have access to the Internet with the recommended Internet browser, you will be able to access the service.
- Who can apply for this service?
-
Individuals: To use this service, you must have at least a transactional, investment, card or loan account with Standard Chartered Bank.
Please call 1300 888 888 for more information and instant application.
- How do I apply for this service?
-
For instant PIN application and activation, please call our Customer Service Officer at 1300 888 888.
- What do I need in order to use this service?
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In order to login and perform the secured transactions, you need to have an active mobile phone through which you can receive your Temporary Password and Additional Logon PIN (ALP) SMS messages.
- Can I use this service immediately after application?
-
Yes. Upon receiving your Internet Banking Temporary ID and Temporary Password, you can start using the service right away.
- Do I have to pay using this service? / Is there extra charge for this service?
-
There is no extra charge for using this service.
- How can I update my mobile phone number?
-
You can visit any of our branches or simply call Customer Service Officer at 1300 888 888 for an instant update.
- What should I do when accessing the Internet Banking service for the first time?
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- Ensure that you have a PC with the required configuration.
- Ensure that you have received the Internet Banking Temporary ID either through our Phone Banking agent or branch, depending on how you registered.
- Make sure that you have received your Temporary Password via SMS or PIN Mailer based on your preference.
- Visit Standard Chartered Bank website at www.sc.com/my. Select "Login to Online Banking".
- Once you see the Login Page, click on 'First time login or re-registration' link. Proceed to accept Terms and Conditions.
- At First Time login Page, Key in your Temporary ID and Temporary Password.
-
Upon successful authentication, you will need to create a new username and password.
You will no longer require your Temporary ID and Temporary Password after successful creation of your username and password. The Temporary ID and Temporary Password are only required during first-time login or re-registration.
- What is an Internet Banking Temporary ID?
-
Temporary ID is a 10-digit number issued to each registered customer. This number is used for the purpose of identifying our customers when activating their Internet Banking service online. For the enhanced Internet banking, we no longer use the NRIC/ Passport of the customer as the default User ID.
- What is a Temporary Password?
-
Temporary Password is a random 6-digit number generated during registration. This is the PIN whereby you use to logon to our Internet Banking together with your Temporary ID. This PIN is unique to each customer for the purpose of first time activation or login.
- How will I receive the Temporary Password?
-
There are 2 methods through which the Temporary Password is provided to the customer:
- SMS directly to your registered mobile phone - Instant upon registration
- Is there an expiry date for the Temporary Password?
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The SMS Temporary Password normally expires within 5 days. Your SMS messages will indicate the expiry date. You will need to activate your Internet Banking service within this period. If your Temporary Password has expired before you are able to activate our service, please contact our Service Consultants for a replacement Temporary Password. To avoid confusion, we encourage you to delete the SMS from your mobile phone when the Temporary Password has been successfully keyed-in to Internet Banking and accepted.
- Can I use my ATM PIN to log in or use my Phone Banking PIN?
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No, your Internet Banking Temporary ID, Temporary Password and ALP are unique to the Internet Banking service.
- What happens when my ID is invalid?
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You need to re-apply for a new set of ID and PIN. Kindly contact our Service Consultants at 1300 888 888 for your replacement.
- Can I change my PIN?
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Yes, you may change your PIN, using the 'Change Password' service, anytime to ensure security.
- What should I do if I suspect that my PIN has been stolen or exposed to others?
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If you suspect that your PIN has been stolen or exposed to others, please call our Customer Service Hotline at 1300 888 888 to terminate the PIN immediately. The Bank will issue you a new set of ID and PIN.
- Will my access be locked after multiple unsuccessful attempts? How can I get it unlocked?
-
To protect your accounts, your access will be locked after 3 unsuccessful attempts. You can have it unlock by calling our Customer Service Officer at 1300 888 888 or by visiting any of our branches.
- What is Second Factor Authentication (2FA)?
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Second Factor Authentication (2FA) is an additional layer of security used by the bank to verify customer's online identity. With 2FA, Standard Chartered Internet banking customers will be required to provide a unique Additional Logon PIN (ALP) for accessing personal account details and to perform online transactions.
This is in addition to the existing Internet banking Username and Password and in line with the recommendations from Bank Negara Malaysia (BNM) for all banks to adopt two-factor authentication (2FA) for better online banking security.
- What is Standard Chartered's approach to 2FA for retail banking customers?
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Since November 2006, the bank has deployed an SMS-based solution for retail banking customers whereby the ALP is received via SMS sent to their mobile phones. To provide further flexibility and conveniences, the bank will offer the security token from October 2007 onwards as another 2FA option for our customers.
- What is Additional Logon PIN (ALP) via SMS and how does it work?
-
The Additional Logon PIN (ALP) is a single-use password that can be obtained via SMS through your mobile phone. Customers using this 2FA mode will be required to have a mobile number registered with the bank.
- Can I choose not to use ALP for Standard Chartered's Internet Banking?
-
It is compulsory to use the ALP should you wish to perform online banking transactions or access to account details in our Internet banking. This will ensure that only authorised customers can gain access to highly sensitive banking information.
- How do apply for ALP via SMS?
-
By default, Internet banking customers who has registered their mobile numbers with the bank will be able to receive ALP via SMS through their mobile phones.
- What do I need in order to receive the Additional Logon PIN (ALP) via SMS?
-
In order to obtain your ALP, you need to ensure that your existing mobile phone number registered with our Bank is valid and current. To update your mobile number, simply call our Customer Service Hotline for instant update or visit any of our branches to fill up the Update of Personal Particulars Form.
- What if my mobile phone is stolen/ lost?
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In the event that you lose your mobile phone, please call us at 1300 888 888 to log a report. We will then temporarily suspend your Internet Banking account until you have provided us with your latest mobile phone number.
- Will I incur any charges for receiving ALP via SMS?
-
No. The bank will pay for any outgoing SMS sent to customers. You will not be charged for incoming local SMS. However, if you are receiving an SMS while traveling overseas, there may be an incoming charge for the SMS depending on the country specific telecommunications companies.
- Do I still need to use the Additional Online PIN (AOP) for registration of third party Funds Transfer as well as to update my particulars?
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No. You need not use AOP for both functions once ALP is implemented.
- Can I access my Internet Banking overseas using ALP via SMS?
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Yes, you should be able to access to your Internet Banking in most of the countries. Please ensure that your mobile phone is registered with the bank and is enabled with global roaming service.
- What if I do not own a mobile phone or I am sharing a mobile phone?
-
If you do not own a mobile phone, kindly contact our Service Consultants at 1300 888 888 to request for a security token to be issued to you.
The bank does not encourage users of our Internet Banking service to share mobile phone numbers for logon. At any one time, only one customer with the same registered mobile phone number is allowed to logon to our Internet Banking.
- How long will my ALP be valid?
-
Your ALP will only be valid for 15 minutes after which it will expire and cannot be used for logon. You need to re-enter the first level Internet Banking ID and Password at our main logon page in order to activate a new ALP to be sent to you.
- Why am I unable to receive an ALP after I have logged on using my existing Internet Banking ID and Password?
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If you are unable to receive an ALP, it could be due to the following reasons:
You have not registered your mobile number with us. You can do so by calling our Customer Service Hotline at 1300 888 888 for instant registration or visiting us at any of our branches to fill up the form to update your personal particulars.
You are using a mobile phone number other than your registered mobile phone number. You can only receive your ALP with your current and registered mobile phone number. To update your mobile number, simply call our Customer Service Hotline for instant update or visit any of our branches to fill up the Update of Personal Particulars Form.
Please kindly contact our Service Consultants at 1300 888 888 for further assistance.
- I have confirmed that my mobile phone number is updated and current but I am still unable to receive the ALP. What should I do?
-
If you are still unable to receive your ALP although your mobile number is confirmed updated and current, it could be due to the following reasons:
You could be one of those who have recently switched your mobile phone service provider but still retaining your old mobile number. You may experience non-receipt or delayed SMS, as it is a known problem on portability between difference local telecommunication service providers.
Our SMS gateway could be on maintenance and the system may be experiencing temporary downtime.
There may be some service delays or interruptions by your mobile service providers. Delays could arise due to high SMS load, e.g. festive seasons, service outage, earthquakes, etc.
Your mobile phone may be out of network coverage. Please check the signal strength on your phone. You may need to shift your phone to an area where there is better network coverage.
Your SMS inbox of your phone may be full. You will need to delete some SMS from your phone inbox before new incoming SMS can be received.
If the problem persists, please kindly contact our Service Consultants at 1300 888 888 for further assistance.
- Can I see a summary of my accounts?
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Yes. You can see a summary of your accounts at the Overview Homepage once you have login to our Internet Banking.
- Can I view transactions belonging to my accounts?
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Yes, just click on "Transaction History" and select the individual account for transaction details.
- Which of my personal accounts can I view online?
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- Local Currency Deposit Accounts
- Investment Account
- Loan Account
- Overdraft Account
- Credit Card Account
- How far back can I view my transaction history?
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You can view transactional history up to 60 days for deposit and overdraft account, 1 year for loan account and last 3 statements for credit card account.
- Can I download and save my account information and latest transactions?
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Yes. You can select your latest transaction or historical transactions that you wish to keep and click on the 'Download CSV file' button to save the information on the excel spread sheet for your tracking or download in PDF File format.
- What is the minimum deposit requirement for opening an e$aver Cheque & Save account?
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Minimum deposit to open an e$aver account is MYR250.00.
- What are the various services available?
-
| Services |
Availability |
Account Information
Account Balance Enquiry*
Credit Cards Enquiry
Loan Enquiry*
|
24 hours a day, 7 days a week |
Funds Transfer & Payments
Fund Transfer between Own Standard Chartered Accounts*
Fund Transfer to Third Party Standard Chartered Accounts*
Interbank Fund Transfer
Bill Payment
International Fund Transfer*
Card Payment
Loan Payment
|
24 hours a day, 7 days a week |
eStatements*
View eStatements
eStatements Subscriptions
eStatements Settings
|
24 hours a day, 7 days a week |
Preferences*
Language Settings
Limit Management
Account Personalisation
|
24 hours a day, 7 days a week |
Account Opening
Cheque & Save Account
|
Services are only available from 9:00am to 6:00pm, Monday to Friday, and 9:00am to 1:00pm for Saturday. |
Application
Accounts
- e$aver
- Priority Banking
- New Cheque Book Request*
Credit Card
- Credit Card Application
- Supplementary Credit Card Application
- Card Permanent Limit Increase
Loans
- Housing Loan
- Housing Loan Service Request
- Personal Loan
Insurance
Transfer*
- Interbank GIRO Request
- Remittance Request
Personal*
- Change of personal particulars
|
24 hours a day, 7 days a week |
Rates Enquiry
- e$aver Deposit Rate
- Fixed deposit rate*
- Savings Deposit Rate*
- Cheque & Save Deposit Rates
- OneAccount Deposit Rate
- XtraSaver Deposit Rate
- Foreign Exchange Rate
- Lending Rate
|
24 hours a day, 7 days a week |
Malaysia Rates Enquiry
Rates Enquiry
1. Savings Account
- Basic Savings Account
- Master Savings Account
- e$aver Account
- Young Savers Account
- SeniorSave Account
- Privilege Savings Account
2. Current Account
- M2 Account
- Preferred M2 Account
- SuperSalary Account
- Fixed Deposits
- Base Lending Rate
- Kuala Lumpur Inter-Bank Offered Rate
|
24 hours a day, 7 days a week |
- What kind of funds transfer can I do in this service?
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You can transfer funds between your own Standard Chartered accounts, to third-party Standard Chartered accounts and to any Interbank GIRO/Instant Transfer participating bank accounts.
- Do I need to pre-register third-party payee before I can use the funds transfer facility?
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Yes, you will need to pre-register the third-party accounts or the Interbank GIRO/Instant Transfer participating bank accounts online before you can make a third-party or Interbank funds transfer.
- How do I pre-register my third-party Standard Chartered accounts and other bank's accounts online?
-
To register any third-party accounts for funds transfer, you will need to indicate your customer reference, which include Payee Bank Code/Name, Payee Account Number and Payee Name. Simply add third-party fund transfer payee in 'third-party Funds Transfer/ Bill Payments' under 'Payments & Transfers'.
- How long do I need to wait after I have pre-registered the accounts before I can transfer my funds?
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Once the account(s) has been successfully registered, you may proceed to transfer funds immediately.
- Can I remove the payee accounts, which I no longer need or registered incorrectly online?
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Yes. Simply select the third-party payee from the existing payee list and click 'Remove'.
- How many payees can I add in Internet banking?
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You can add 10 Interbank account payees and 10 Standard Chartered Bank account payees.
- When will the funds be available in the receiving account after I make Fund Transfer to accounts within Standard Chartered?
-
Fund transfers under the Interbank GIRO are subjected to clearing by the receiving bank.
- When will the funds be available in the receiving account after I make Interbank fund transfer?
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You can check your account transaction history for the update. You should also check whether there are errors notified to your mailbox. You may contact our Customer Care Consultant at 1300 888 888 should you need further clarification on the unsuccessful transactions.
- How do I know if my Interbank GIRO Fund Transfer is successful?
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The successful transfer will be reflected in your month-end statement. However, should the fund transfer transaction is unsuccessful, you will receive a credit advice from the bank to notify you of the Interbank GIRO returned item.
- When will I get back the funds when my Interbank Fund transfer is not successful?
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If the Interbank Fund transfer is rejected, the transferred amount should be credited back to your account by the payee bank on the third business day.
- Can I lower the maximum daily limits for third-party Funds Transfer and subsequently increase it online?
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Yes. Simply select the third-party payee from the existing payee list and click 'Remove'. You can lower the daily limits anytime, via to reduce your daily transfer limit. However, please note that if you wish to revert to a higher transfer limits or the original maximum daily limit, you will have to write in to us using designated "Increase Transfer Limit Application Form".
- What are the transfer modes available in this service?
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- Immediate Fund Transfer
- Post dated (one-time transactions at a specified future date) and
- Scheduled transfer (recurring transactions at a specified day of the month)
- Can I maintain my Post-dated or Scheduled funds transfer instructions?
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You can delete any of your Post-dated or Scheduled Fund Transfer instructions before the effective date. Your scheduled instructions will be processed in early morning of the effective date.
- If a fund transfer was made on a public holiday, when will the funds be available in the receiving account?
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Transactions done on public holiday/ non-business day will be processed on the next working/business day.
- Steps to perform Instant Transfer?
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To register any third-party accounts for funds transfer, you will need to indicate your customer reference, which include Payee Bank Code/Name, Payee Account Number and Payee Name. Simply add third-party fund transfer payee in 'third-party Funds Transfer/ Bill Payments' under 'Payments & Transfers'.
Subsequently to perform an Instant Transfer:
- Go to Dashboard
- Select Local Transfer
- Select Account to be transferred from
- Select payment method: Instant Transfer
- Key in Amount
- Select recipient reference and click Next
- Optional: Key in Other Payment Details
- Key in OTP and click Confirm
- What is Bill Payment?
-
Bill payment is a free service that allows you to make payment to any of our participating billing organisations.
- What are the advantages of paying bills online?
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Paying bills online saves you the hassle of writing cheques and queuing at the branch. What's more, you can avoid late payment charges as you can do an immediate payment and set a future date or scheduled recurring instructions for your bill payment.
- Who can use this bill payment service?
-
As long as you have a savings/ current account or credit card (for debiting of payment) and the bill reference number, you can use this service to pay your bills.
- Who can I pay to?
-
You can pay bills to any of our 200 participating billing organisations. To find out more, logon to our Internet Banking now. Look out for more participating billing organisations as we are constantly enhancing our bill payment service.
- How do I know my bill reference number?
-
Your bill reference is provided by the billing organisation, and is usually the account/card number printed on your payment/invoice slip. If you are unsure, please kindly check with your respective billing organisation.
- How do I add new billing organisations that I wish to pay?
-
You will need to do a one time initial set up to add the billing organisation that you wish to make payment to. Simply go to 'Payments/Transfers' and click on 'Add a new bill payment payee' under 'third-party Funds Transfer/ Bill Payments'. All you need to do is to select the billing organisation that you wish to set up and enter the billing reference and click on 'Confirm new payee details'.
- How do I know that my bill payment transaction is successful?
-
The successful bill payment transaction will be reflected in your next billing statement with the respective billing organisations. You can also enquire your post-dated bill payment instructions for the upcoming 90 days and status of the previous transactions of up to 90 days at the 'Payments/Transfers History'.
- How long will it take for the billing organisation to receive the bill payment?
-
Please allow at least 2-3 days from the day of your payment date for the payee to receive your payment. You should be advised to pay 3 working days in advance to allow sufficient time for processing.
- Can I set a future date or scheduled instruction for my bill payment?
-
Yes, you can do an immediate payment, set a future date or schedule a recurring instruction for your bill payment. However, if you are setting a future date or scheduling a recurring instruction, please ensure that you have sufficient funds in your account, as your account will be debited on the day of payment.
- What happens if there is insufficient fund in my account?
-
You need to ensure that sufficient funds are available by the effective due date as your account will be debited on the effective due date. Should there be insufficient funds in your account, your payment instruction will be rejected.
- Can I delete my Scheduled Payment instruction?
-
Yes, you can delete your Scheduled Payment instructions one business day before the effective due date.
- What is International Funds Transfer?
-
International Funds Transfer is a new service offered by the bank to allow users to do telegraphic transfer across borders.
- How do International Funds Transfers work?
-
You will have to first add an international fund transfer beneficiary by filling in the various details of the payee. Funds can then be transferred to the existing payee.
- What are the advantages of doing International Funds Transfer online?
-
Online International Funds Transfer has the following advantage:
- You can perform the fund transfer at anytime of the day and anywhere across borders
- Save the hassle of queuing at the branch
For fees and charges, click here.
- Will the foreign exchange rate displayed online the actual rate for the International Funds Transfer?
-
The foreign exchange rate displayed online is only indicative and it does not represent the actual rate that takes effect on your International Funds Transfer. The exchange rate is subjected to the Bank's prevailing exchange rate as of the date and time of processing.
*Note - Due to fluctuating market conditions, the foreign exchange rate that appears on the application may differ from the rate used to process the transaction.
- When will my transaction be processed? Can I track my transaction status?
-
All telegraphic transfer submitted before 2:00pm (Mon-Fri) will be processed on the same business day. Any application submitted after 2:00pm or on public holidays, Saturday and Sunday will only be processed on the next working day.
- Can I track my transaction status?
-
You can check your debiting account to verify that the transaction has been effected. Alternatively, you can check under the payment and transfer history to see whether the transaction has been successfully processed. The bank will also send you a debit advice once the transaction is effected successfully.
- When will the amount be debited from my account?
-
The amount will be debited from your account only upon completion of the processing by the bank.
- When will the beneficiary received the funds?
-
The funds will reach the beneficiary approximately 2-3 days later depending on when the beneficiary's bank releases the funds.
- Can I cancel a fund transfer request?
-
Once the request application has been submitted successfully, you will not be able to cancel the transfer.
- Who should I contact if I need assistance?
-
Please contact our customer service consultant at 1300 888 888 for assistance.
- What card services are available online?
-
- Cards Balance Enquiry
- Cards Details
- Cards Transaction History
- Cards Payment
- Cards Applications
- How do I view my credit card statement?
-
You can view your current Standard Chartered Credit Card latest statements and previous 2 months card statements online. All you need to do is to click on 'Transactional History' under 'Cards' and key in the period of the transactions you want to view.
- How do I pay my credit card(s) online?
-
You can make payment to your Standard Chartered Credit Card bills via immediate, future transfer or scheduled payment mode.
To pay for your personal credit cards, simply click on 'Card Payment' under 'Payments/ Transfers' and select the card you wish to pay. You have the options to pay Outstanding, Minimum or Full amounts. You can change the payment to any amount after you have selected any of the 3 options.
- Can I pay a third-party Standard Chartered Credit Card?
-
Yes, you can pay a third-party Standard Chartered credit card. To pay for a third-party credit card, simply go to 'third-party Funds Transfer/ Bill Payments' under 'Payments/ Transfers' and add a new bill payment payee. Click on 'Standard Chartered cards' from the list of merchants and fill in your payee's credit card information. Once you successfully submitted your payee's information, you can pay bills via immediate, future transfer or scheduled payment mode.
- When will my credit card account be updated?
-
Your credit card account will be updated the next working day of the payment date.
- Can I increase my credit card limit online?
-
You can download the application form online, however, you will need to mail the form back to the bank.
- What are the loan services available online?
-
- Loans Balance Enquiry
- Loans Details Enquiry
- Loans Payment
- Loans Applications
- Can I view my Loans statements?
-
You can view your last 1-year statement online.
- How do I pay my Loans online?
-
This service will be made available only in May 08.
1.1 Personal information maintenance
- Can I change my personal details through Internet Banking?
-
Existing Bank customers can perform personal information maintenance to update their personal particulars and set up personalised options for accounts.
- Can I update my personal details via Standard Chartered Mobile (SC Mobile)?
-
You can update it via the Profile feature in SC Mobile.
- What are the personal details that can be updated?
-
- Date Of Birth, City/Town Of Birth, Country of Birth
- Nationality, Passport No and Expiry Date
- Tax Residence Information
- Email, Home and Office Phone No
- Address and Mailing Address
- Marital Status and Education Qualification
- Do I need to upload any document for updates?
-
You will be required to upload a copy of your ID document (e.g. NRIC or Passport) to support update of:
Date Of Birth, Country of Birth, Nationality, Passport No and Expiry Date, Tax Residence Information.
- Will I get any notification to update personal details?
-
You will get a notification to update personal details if:
- Passport Expired or about to expire,
- Unavailability of Tax Residency info;
- Unavailability of Residential Address info.
1.2 Personalisation
- How can I personalise my Internet Banking accounts?
-
The personalisation feature allows customer to personalise the following:
- Nicknames for accounts/cards/loans
- Rearrange display of accounts to your preferences
- Lower daily transfer limit for third-party fund transfer and bill payments
- Adjust the language setting accordingly to your preference
- Sort your account sequence
- What is the Mail Box use for in Internet Banking?
-
The Mail Box is a feature in our Internet Banking that allows you to retrieve any messages that the Bank sent to you. The mailbox is also used to notify you of any processing errors for your transactions or instructions. It is recommended that you check your mailbox regularly.
- Can I use the Mail Box to send email to my friend?
-
No, the Mailbox is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any instructions relating to financial transactions through the mailbox.
- Can I delete messages from the mailbox?
-
Yes, you can delete messages from the mailbox.
- What services can I apply through Internet Banking?
-
You can apply for loans, insurance, new accounts, priority banking, new chequebook, interbank GIRO and remittance request, and credit card applications.
| Account |
| New cheque book request |
| Credit Card |
| Credit card application |
| Permanent credit limit increase application |
| FlexiPay application |
| Loan |
| Loan redemption and statement |
| Quick Cash |
| EPF statement |
| Insurance |
| Travel insurance |
| Personal |
| Change of personal particulars |
| Select an account for opening: |
| e$aver Account |
- What hardware and software do I need to use this service?
-
| Minimum Hardware Requirement |
Minimum Software Requirement |
| PC with Pentium 166 MHz processor or higher |
Microsoft Windows 95/98/NT/2000/XP operating system |
| 32 MB RAM or higher |
Netscape Communicator Version 4.6 or above* (Note: currently Netscape 6.x not supported) |
| minimum, 800 x 600 screen resolution SVGA or higher resolution monitor, 256 colours |
Mozilla Version 1.7.7 and above |
| Modem of 56kbps or higher |
Mozilla Firefox Version 1.0.4 and above |
| |
Microsoft Internet Explorer Version 5.01 with Service Pack 2 or above* |
*To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above, Netscape Communicator 4.7 and above (Note: currently Netscape 6.x do not support), Mozilla version 1.7.7 or Mozilla Firefox version 1.0.4.
- How do I know the version of the browser I'm using?
-
If you are using any of the following browser:
| Netscape Communicator |
Internet Explorer |
Click on [Help]
Click on [About Communicator...] |
Click on [Help]
Click on [About Internet Explorer]
Click on [OK] |
| Mozilla |
Mozilla Firefox |
Click on [Help]
Click on [About Mozilla] |
Click on [Help]
Click on [About Mozilla Firefox]
Click on [OK] |
- What should I do if I use a browser whose version is older than the recommended one?
-
You need to install the required browser before you access our Online Banking service. You may find more information on this at the following public websites:
- What display setting should I use for this service?
-
Our website is optimised for view with screen resolution of 1024 x 768.
- I'm a Macintosh user. Will I be able to access this service?
-
You can now enjoy a new experience with the same convenience by logging-on to Standard Chartered Online via Safari browser on a Macintosh.
- How secure is this service?
-
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. For transaction level security, this service employs "2-Factor Authentication" to verify customer identity. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
- What is encryption and how is it used to protect my information?
-
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as 'encryption key'. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
- How do I activate Secure Socket Layer (SSL) Version 3.0?
-
If you are using any of the followings:
| Netscape Communicator 4.7x |
Internet Explorer 5.x |
Click on [Communicator]
Select [Tools] follow by [Security Info]
Click on [Navigator]
Check [Enable SSL (Secure Socket Layer) v3]
Click on [OK] |
Click on [Tools]
Select [Internet Options]
Select [Advanced] Tab
Scroll down to [Security]
Check [Use SSL 3.0]
Click on [OK]
|
- What are cookies and how are they used for this service?
-
A cookie is information that a website puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.
- What precautions should I take for this online banking service?
-
Besides maintaining the confidentiality of your Temporary ID and Temporary Password, you should take the following precautions:
- DO NOT reveal your ID and PIN to anyone, write down or use it where someone else can see.
- Change your PIN immediately, using the 'Change Password' service, if you suspect it has been revealed.
- DO NOT use easily recognised numbers such as your NRIC, telephone number etc. as your PIN.
- REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
- Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
- Always use the latest recommended Internet browser so that you are using the most updated security features available.
Call us at 1300 888 888 immediately if you notice any unusual transactions on your account.
- How to safeguard and protect your Password?
-
- Do not choose a Password that is easily identifiable such as your user ID, personal telephone number, birthday or other personal information etc.
- Avoid using sequential numbers (such as 123456) or same number more than twice (such 123226) for your Password.
- PIN must be kept confidential at all times and not be divulged to anyone. Do not reveal your PIN to anyone.
- PIN must be memorised and not be recorded anywhere. Do not write down your PIN or use it where someone can see.
- Change your PIN immediately if you suspect it has been revealed.
- Change your PIN regularly. You can change your PIN anytime under 'Change Password'.
- What precautions should I take when using shared/public PCs for this service?
-
We strongly recommend you not to conduct your Internet Banking transactions on such PCs unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.
- What should I do if I suspect there are unauthorised transactions on my account?
-
If you suspect there are unauthorised transactions on your account, please report to our Customer Service Hotline immediately at 1300 888 888. Please provide details such as your name, account number transaction type, date & time of transaction, description of error and amount involved.
You may want to take note of your last log in date and time, as indicated at the Personal/ Company Homepage, each time you log in to the service.
If you suspect they are due to lost/stolen PIN, please call our Customer Service Hotline at 1300 888 888 to terminate.
- Why is there a default/preselected Security Image and Security Phrase?
-
This is to prevent fraudster from being able to identify if a username is valid or not. If there is no default image, fraudster can easily identify a valid username and target for phishing to obtain the password.
- What is Security Image and Security Phrase?
-
Security Image and Security Phrase is a mutual authentication used by Standard Chartered to verify that the login page is from a genuine Standard Chartered site. You will be asked to register your Security Image and Security Phrase when you first register to use SC Internet Banking and SC Mobile Banking. You may choose any image and key in any phrase with a minimum of 5 to 15 alphanumeric and no special character is allowed. Your Security Image and Security Phrase will appear on your Internet or Mobile Banking whenever you login. Always check that the Security Image and Security Phrase is the same as the one you have registered before you key-in your password.
- What should I do if the Security Image and Security Phrase does not belong to me?
-
Refresh your browser and key in the Username again. If the Security Image and Security Phrase is still wrong after you refresh your browser, please do not login and call us at 1300 888 888 / +603-7711 8888 for immediate assistance.
- What can I do if my Internet Explorer frequently hangs?
-
You can try the following ways to remove unnecessarily add-ons:
| Internet Explorer 5.x |
Click on [Tools]
Select [Manage Add-ons]
Disable unnecessarily add-ons but leave Sun Java Console enable
|
Or perform the virus scan in your PC to ensure it is free from virus attack.
- What should I do if I am not able to perform any financial transaction?
-
Ensure that you are using one of the recommended browsers. If you have encountered problems logging, please call our Customer Service Hotline at 1300 888 888.
- This problem has performed an illegal operation...
-
This is commonly known as GDP (General Protection Fault). This is an error that happened at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
- What should I do if I do not get a response after clicking on a hyperlink or icon?
-
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link.
- Who can I call if I have any problem or enquiry in using this service?
-
Please call our Customer Service Hotline at 1300 888 888. Kindly note down the error code or message if any and refer it to the Customer Service Officer for investigation.
- How to clear cache?
-
Please refer to [HELP] contents if you are using browser of the other versions.
| Netscape Communicator 4.7x |
Internet Explorer 5.x |
Click on [Edit]
Select [Preferences]
Select [Advanced]
Select [Cache]
Click on [Clear Memory Cache] and [Clear Disk Cache]
Click on [OK] & restart browser |
Click on [Tools]
Select [Internet Options]
Select [General] Tab
Click on [Delete Cookies] button and click on [OK]
Click on [Delete Files] under [Temporary Internet Files] section
Check [Delete all offline content]
Click on [OK] & restart browser |
- What is an eStatement?
-
An eStatement is an electronic version of your account statement, delivered directly to your email address.
- How much does the eStatements service cost?
-
There is no fee to enrol or use the eStatements service.
- Can I access my eStatements anywhere in the world?
-
Yes, as long as you can access your email, you will be able to retrieve your eStatements.
- How often do I receive my updated eStatements?
-
eStatements are updated on monthly basis. If you wish to view more recent transaction records, you can view them in your 'Transactional History'.
- Can I subscribe to eStatements via Internet Banking?
-
Yes, you can change your subscription from paper statements to eStatements online. Simply go under 'eStatements' located on the left navigation and select 'Subscriptions'.
- Can I view my past eStatements online?
-
eStatements are archived for 12 months from the date of subscription.
- What does SMS mean?
-
SMS stands for Short Message Service, also known as text messaging. This allows you to send and receive short messages via mobile. The messages can contain up to 160 characters.
- What is Standard Chartered SMS Banking?
-
It is a new service designed for customers who are constantly on the move. With SMS Banking, you can enquire about your account and credit card information via short text messaging.
- How does SMS Banking work?
-
Customers need to compose and send an SMS to Standard Chartered Bank in a pre-defined service code in the following format:
BE
The bank will then process your request and send the results to you via SMS.
- What are the various service codes available?
-
The service codes currently available are:
- BE - Balance Enquiry
- TE - Transaction Enquiry
- CB - Cheque Book Request
- CE - Credit Card Minimum Payment Due and Due Date
- HL - Help (please note this does not require the last 4 digits of your bank account)
E.g. If you want to check your account balance and the last 4 digits of your account number are 4545, simply send an SMS with 'BE 4545' to 32656. An SMS will then be sent to you displaying your account balance.
- How long does it take to receive an SMS reply from Standard Chartered?
-
It depends on how busy the network is. Generally, customers should receive a message within 60 seconds. There may be delays due to a high volume of traffic on special occasions, e.g. New Year and Christmas.
- Is SMS Banking safe and secure?
-
Yes, this service is secure. You will first have to register for this service and ensure your latest mobile number is updated with the bank. Your mobile number will then be linked to your individual account(s). Please note that at this moment, the service is restricted to enquiry functions on accounts with Standard Chartered and it is not applicable for funds transfer between accounts or credit cards. The service is restricted to enquiry functions on accounts with Standard Chartered and it is not possible to transfer funds out of your accounts and cards.
- What happens if I lose my phone?
-
Please call the bank immediately at 1300 888 888 or +603-7711 8888 (for overseas customers), and we will disable access to the SMS Banking service. Please inform the bank once you have resumed your mobile phone service and we will re-activate the service for you.
- Is SMS Banking available to all Standard Chartered customers?
-
SMS Banking service is open to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered.
- How can I register for the service?
-
You can register through our Online Banking website at www.sc.com/my.
- How do I register for SMS Banking via Online Banking?
-
- Log on to our Online Banking website at www.sc.com/my
- Click on 'Alerts and SMS Banking' from the left hand menu, after which, you will receive a confirmation via SMS.
- Is there an age restriction to SMS Banking?
-
You must be at least of 21 years of age to enjoy this service.
- How much does it cost to sign up for SMS Banking?
-
The Standard Chartered SMS Banking service is free but your mobile service provider may charge you a fee for sending SMS and receiving incoming SMS depending on your prevailing price plan.
Please check with your mobile service provider for more information.
- How can I request assistance on the service codes available?
-
You can obtain assistance by typing the alphabets "HL" and sending it to 32656. You will receive an SMS with all the service codes available.
- Are the service codes case sensitive?
-
No. Any combination of upper and lower case is valid.
- Can I receive SMS Banking assistance from my mobile phone?
-
Yes. Simply send the HL command to the SMS Banking service.
- Are text commands case sensitive?
-
No. Any combination of upper and lower case is valid.
- How do I know if my phone or carrier supports SMS Banking?
-
As long as your mobile phone and mobile service operator supports SMS messaging, you can enjoy SMS Banking services.
- What security precautions should I take when using SMS Banking service?
-
We recommend that you be mindful of the following guidelines:
- Delete any sent messages from your "Sent" folder as the number may automatically be saved in your mobile phone
- Delete all sensitive account related information from your 'Inbox' folder
- What are Banking Alerts?
-
Banking Alerts are notifications about transactional activities on your bank account. These alerts will be delivered to you either via SMS or email. You can even customise your own alerts preferences via the Online Banking website at http://www.standardchartered.com.my.
- What are the benefits of Banking Alerts?
-
Banking Alerts allow you to enjoy timely updates on your account activities and learn quickly if you are subjected to fraudulent transactions.
Click here to learn how you can fight fraud.
- What's the difference between Banking Alerts and SMS Banking?
-
You will receive an SMS and/or Banking Alert when transactions have been performed on your bank account.
SMS Banking is a service that allows you to enquire and receive information on your savings or current accounts and credit card information via short text messaging.
- How do I subscribe to the Banking Alerts service?
-
Log on to our Online Banking.
Click on "Alerts and SMS Banking" from the left hand menu, after which, you will receive a confirmation via SMS.
- Does registering for Banking Alerts mean I am automatically enrolled for SMS Banking?
-
Yes, you will be automatically subscribed to both Banking Alerts and SMS Banking. However you have the option of opting out of either service via Online Banking.
- How can I subscribe and unsubscribe to the Banking Alerts service?
-
Log on to our Online Banking.
Click on "Alerts and SMS Banking" from the left hand menu, after which, you will receive a confirmation via SMS.
- What Banking Alerts are available?
-
Banking-Related Alerts:
- When cheque is returned (Inclearing or Outclearing)
- When account is overdrawn
- When fund transfers are made between your own accounts
- Local or overseas ATM Cash Withdrawal
- Local or overseas POS Transaction
- Account balance (default on a weekly basis)
- Cheque book request via ATM
- When salary is credited
Credit Card Related Alerts:
- When credit card payment due in 5 days' time
- When credit card payment is past due
- Card Activation/ Replacement/ Renewal Notification
- Local or overseas POS transaction
- Local or overseas cash withdrawal
- When Internet/mobile transaction is made
- When credit card statements are ready
- Is the Banking Alerts service available to all Standard Chartered customers?
-
The Banking Alerts service is available to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered Bank.
- Is there an age restriction for the Banking Alerts service?
-
You must be at least 21 years of age to enjoy this service.
- Do I have to pay to use the Banking Alerts service?
-
The Banking Alerts service is free. However, if you are travelling and you are on a roaming network, your mobile service provider may charge you for receiving any incoming SMS messages (including our alerts) depending on your prevailing price plan.
Please check with your mobile service provider for more information.
- I have terminated my mobile phone service. Will the Banking Alerts service be affected?
-
Yes. The Banking Alerts service will be affected. We ask that you unsubscribe from the Banking Alerts & SMS Banking service accordingly.
- I have changed my mobile phone number. Do I need to inform the Bank?
-
Yes, you need to update the Bank with the latest mobile phone number as we will be sending any alerts to the mobile number pre-recorded in our system. To update your mobile number, you can visit any of our branches or simply call Customer Service Officer at 1300 888 888 or +603-7711 8888 (for overseas customers) for instant updates.
- Will I be able to receive SMS alerts on most pre-paid phone service plans?
-
Yes, this service will work as long as your phone plan allows you to receive SMS messages.
- How many accounts can be linked to the Banking Alerts service?
-
How many accounts can be linked to the Banking Alerts service?
- Can I use the Banking Alerts service using more than one phone/email address?
-
No. Your mobile number and email address are linked to your individual profile. It is only possible to have a single mobile number and email address to individual profile.
- What security precautions should I take when using this Banking Alerts service?
-
As a good security practice, you may wish to delete any SMS you received from your mobile phone 'Inbox' folder as they may contain sensitive account related information.
- I notice there are See and Move tabs in SC Mobile. Tell me more!
-
See and Move are just two of SC Mobile's cool features designed to simplify your banking experience. See is where you can view your bank accounts and their transaction history, while Move is where you can make fund transfers and payments. No jargon, just simplicity and efficiency.
- What are the differences between transactions in See and Move?
-
- See (My Transactions and List) lists out the transactions that have already been posted to your accounts and forward-day transactions that you set via Online Banking and SC Mobile.
- Move (See My Transfer History) lists out the transfers and payments you have scheduled/made via Online Banking and SC Mobile and their status.
- Why are some of the transactions I performed using Online Banking/SC Mobile not visible in See?
-
Transactions made with your deposit accounts after 11pm or on holidays will be shown on See from the following business day, however the balance of your corresponding Standard Chartered deposit account(s) will be updated immediately.
Payments to/from your credit cards will be shown on See in 1-2 business days.
- I notice there are See and Move tabs in SC Mobile. Tell me more!
-
See and Move are just two of SC Mobile's cool features designed to simplify your banking experience. See is where you can view your bank accounts and their transaction history, while Move is where you can make fund transfers and payments. No jargon, just simplicity and efficiency.
- What are the differences between transactions in See and Move?
-
See (My Transactions and List) lists out the transactions that have already been posted to your accounts and forward-day transactions that you set via Online Banking and SC Mobile.
Move (See My Transfer History) lists out the transfers and payments you have scheduled/made via Online Banking and SC Mobile and their status.
- Will payees I've added through Online banking show up in SC Mobile too?
-
Yes, they will.
- How do I remove a payee?
-
You cannot remove payees through SC Mobile. You must sign into your account through online baking in order to remove a payee.
- What username and password do I use?
-
You can use your existing online banking username and password to log in. We've made sure, for simplicity and convenience, that you don't have to remember another set of username and password to use SC Mobile.
If you don't have an online banking account, you can register instantly on your desktop/laptop computer at www.standardchartered.com.my.
- What can I do with Personalise?
-
SC Mobile is all about you, so naturally you can personalise your SC Mobile experience by changing the names and icons used to represent your bank accounts.