How can we help you?

Your credit card limit is the maximum amount which is made available on your credit card for your use. This limit is preapproved based on your income and satisfactory credit bureau report.

Your card is automatically enabled for ATM and Point Of Sale (POS). Online (eCommerce) transactions will only be enabled upon a client’s request for transactions on Local sites. Your card will not be enabled for online transactions on foreign sites.

Credit cards are currently not enabled for international use via ATM, Point Of Sale (POS) or online.

There is no charge for withdrawal of cash via the ATM, however, interest on cash advance is charged at 4% of amount withdrawn from the date of withdrawal until the amount is fully settled. You will find the Terms And Conditions on our website.

Just complete our limit/billing cycle change form and send same to your branch with preferred dates. We will then let you know within 24 hours if we can change the dates, or not. More information on salary payment date may be required from you to change billing cycle.

You’ll get your statement twenty days before your payment is due. When you get your statement, please make sure you pay in time for your payment to reach us on or before the due date.

You can pay your bill in a range of ways including:

Online Banking

You can pay your bill by transferring funds from your current/savings account on online banking/ SC Mobile platforms to your credit card account.

When making a payment from Standard Chartered Bank online;

• Select ‘Credit Card Payment’ under ‘Payments’ in the main menu.
• Select account from which payment will be made.
• Select active card.
• Select payment type –One time or recurring.
• Select payment amount – statement balance due/Minimum due /Others.
• Select date.
• Click next.

By Standing Instruction (SI)

This is automatically set up when your card was issued. There are two SI payment options: the minimum amount due, the total amount due (subject to minimum payment requirements of ₦5,000) unsecured. All that we require is for you to receive your salaries and allowances through Standard Chartered Bank throughout the period of the loan.

If you choose to make an additional payment against a fixed payment, the fixed amount will still be taken in full. But if you make an additional payment against a minimum payment, then your payment will go down by that amount.

The minimum payment is really a safety net to ensure you don’t incur late payment charges. Ideally, you should still make additional payments by other means rather than sticking to the minimum each month.

If you make an additional payment, then the payment will be reduced by the amount of the additional payment.

Please note that any additional payment made within 3 working days prior to your payment due date will not affect your SI amount as the request will already have been sent.

• On your account you have a total cash withdrawal limit of 50% of your approved credit limit and a daily cash withdrawal limit
• The daily cash withdrawal limit is ₦150,000
• Your total and daily cash withdrawal limit is displayed on your statement

The date your payment is due is printed on your monthly statement. The standing Instruction set up on your account will run on the due date. In case you want to make additional payment, please allow 3 working days for us to receive and process your payment.

If you notice any inconsistency in your bill, kindly send an email to clientcare.ng@sc.com or call our 24-hour Client Careline +234 1 2704611-4. Toll-free number 0800 001 2345, for it to be investigated and resolved.

If you’ve made a transaction and it appears on your statement twice or more, you can either visit any nearby branch to complete a dispute/charge back form or call our 24-hour Client care line on +234 1 2704611-4. Toll-free number 0800 001 2345, for it to be investigated and resolved.

You will receive your statement on your billing date once a month (as long as you have a balance). You will receive your eStatement in your email address with the bank from Global.E-Statement-MESA@sc.com.

Each month you get a statement telling you of your full outstanding balance (everything you have spent plus any interest and charges) and the amount of your minimum payment. You can pay any amount between this minimum payment and your full outstanding balance.

Your card will be stopped from further transactions for any of these situations and charged 1% flat of the due amount.

If your card is over limit as a result of decline in your financial status, you are required to immediately pay the difference; otherwise your next repayment would be 10% of total amount outstanding, instead of 1% minimum amount due.

You can get up to 50 days interest-free on purchases, if you pay off your balance (made on Point Of Sale (POS) or Online) in full each month and spend happen on first day of the cycle.

Note that we charge interest on cash transactions at a daily rate, it means that you can’t avoid interest charges on withdrawing cash. We’ll still charge cash interest on a cash transaction from a previous month if your payments have not been enough to cover the amount of cash that you withdrew plus the interest and fee apportioned to it. You’ll also need to take into account any other transactions you have made i.e. purchases. There may also be interest due for the time between your last statement being produced and the date you received your payment.

Standard Chartered Bank has four Billing cycles.

Minimum amount due is the amount which you pay to avoid late payment fee. Remember, you will still be charged interest on the remaining unpaid amount. Just that late fee won’t be applied. Total amount due is the total money you owe.

The statement date on your statement cycle is usually the same day as the last day of the billing period. This is the date your bill is actually issued, and your bill will be due twenty days after that. The statement date and the payment due date are not the same.

Payment due dates: Payment is due on either 25^th/30^th/5^th/20^th of each month depending on the billing cycle set up for client.

A billing cycle is recurring and is most often set to repeat on a monthly basis. For example, you may get your credit card bill on the fifth day of the month for payment or purchases done from the fifth of the previous month.

Chargeback is a way of getting your money back if things go wrong on your credit card purchases.

You can increase your credit card limit by completing our Limit/Billing Cycle change form and submitting it at the branch. Please note that you can only qualify if:

• Your Credit Card is active
• Up to nine months of issuance
• With at least one transaction in the last three months
• Current utilization≤ 80%
• Repayment ratio over three months period should be ≥ 20%
• Satisfactory bureau report

Yes. Your credit limit can be downgraded if a serious deterioration in your credit behaviour is noticed.

A grace period is the period of time a credit card gives you to pay amount due, without having to pay interest on the new balance. The grace period runs from the end of a billing cycle to the next payment due date i.e.

You are allowed to switch On/Off eCommerce functionality on your card by calling contact centre on +234 1 270 4611-4, 0800 001 2345 and request for switch on/off of this service.

However, you will be unable to use card for online transactions when this functionality is switched off.

Supplementary cards is a privilege offered to the spouse, parents or children of the primary credit card holder.

A primary card holder can give cards to their spouse, parents, children or other loved ones.

A primary card holder can request for a maximum of 5 credit cards per principal card.

The limit of the supplementary card is determined by the primary card holder, but this limit will be a part of the maximum limit the primary card holder can get.

The minimum age limit for a supplementary card holder is 18 years.

The primary card holder will need to complete the supplementary card form for each supplementary card holder. Form can be downloaded from our website. The primary card holder can also speak with their Relationship Manager.

Yes. All supplementary card holders will be eligible for exclusive offers and discounts available at partnering Visa Merchant locations locally.

Visa debit card is an internationally accepted Visa ATM / Debit Card that is linked to your Standard Chartered Bank account, allowing spending on shopping outlets, online and cash withdrawals at ATMs.

The validity period of the card is 5 years from the date of issue.

You can apply for your free debit card on our mobile app and get it delivered to you free of charge.

Please log on to your SC mobile or online banking platform to request for another card.

Your card is not enabled for online (e-commerce) transactions by default. You are required to call our contact centre on 0800 123 5000 (toll free) or +234 1 270 4611-4 to switch on this service.

Please visit our page for current fees and charges on debit cards.

Yes, Joint account holders can each have Visa Debit card provided the joint account can be operated singly.

You can avail an array of financial services at Standard Chartered ATM sites with your Standard Chartered Bank Visa debit card.

• Balance enquiry
• Mini-statement requests
• PIN change
• Cash withdrawals
• Deposit cash (Naira only)

Yes, you can use your Visa debit card for cash withdrawal on any bank’s ATM in Nigeria (free of charge).

Card activation via SC mobile / online banking

• Log into your account and click on ‘Help and Services’/Service Request
• Click ‘Card Activation/Debit ATM Card Pin change and select the card to activate
• Enter 4-digit PIN you want to use with card, then confirm
• Enter the OTP sent to you through SMS
• Your PIN is now set up and your card is ready to use

Card activation via ATM

• Call contact centre on 0800 123 5000 (toll free) or +234 1 270 4611-4 to activate card
• Insert new card into Standard Chartered Bank ATM
• Enter any 4-digit PIN as initial PIN
• Select change PIN
• Enter 4-digit PIN you want to use with card, then confirm

• Log in to Standard Chartered Bank mobile app
• Select Service Request
• Click Card Management
• Select Debit/ATM Card PIN change
• Select your card
• Enter your new 4-digit PIN, then confirm PIN
• Click Next
• Enter the OTP sent to you through SMS

SC Mobile App

• Login to SC Mobile App
• Tap Menu (top left), Inbox
• Click Secure Mail, New Message (top right)
• Under category, select Card Complaints
• Input Subject
• In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

iBanking Online

• Login to iBanking at sc.com/ng
• Tap your Account Name (top left)
• Select Compose Mail
• Under category, select Card Complaints
• Input Subject
• In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

Security of your PIN: – Your PIN should be confidential and known to you only. For Security reasons DO NOT write your PIN on your card and or any item in your wallet or purse or any item liable to be lost and stolen simultaneously with your card. The security of your Card & PIN is extremely important. If you fail to observe these security requirements you will be liable for any unauthorised use and any loss involved.

If you suspect your card has been stolen or if you happen to lose your card, you need to report the loss or theft by calling our 24/7 Contact Centre 0800 123 5000 (toll free) or +234 1 270 4611-4.

You can stop the usage of your card for online (e-commerce transactions) by calling our contact centre on +234 1 270 4611-4. However, you will be unable to use the debit card for online transactions (e-commerce) when switched off.

A Mutual Fund (also known as a unit fund) is made up of money pooled from multiple investors to purchase securities. It is managed by professional Investment Managers to meet an investment objective. Investors own units (or shares) which represent a part of the Mutual Fund’s portfolio holdings. Mutual funds invest in stocks, bonds or other securities according to each fund’s objective.

The Mutual Fund is managed by a group of professional Fund Managers guided by an investment philosophy laid out in the fund prospectus (A document detailing the investment objectives and strategies of a particular fund as well as the fund’s past performance, managers and financial information). The Fund Manager makes decisions on what and when to buy and sell assets.

While diversification is important in your investments, individual investors sometimes face the challenge of high minimum investment amounts when trying to do so across multiple asset classes. Buying units in a Mutual Fund is an easy way to diversify your investments across various asset classes, geographies and strategies. This way you will not have ‘all your eggs in one basket’.

Mutual Funds invest money pooled together from multiple investors. This allows to achieve diversification with lower investment amounts. With very small amounts, you can buy into a very large Mutual Fund.

Most Mutual Funds offer daily subscriptions and redemptions, thereby providing easy access to your funds.

Different investors have different goals. Mutual Funds offer a wide array of strategies that can cater to different investors allowing them to achieve their personal financial goals.