Contact
Help and customer support
Office address:
Super Plaza (6th floor) Building # 340,
Way # 4805 Al Athaiba,
Muscat, Sultanate of Oman
Timing:
Working hours (effective 16 August 2020)
Sunday – Thursday,
8:00AM – 2:00PM
Telephone: +968 24773669.
email address: customercare.oman@sc.com
Holiday announcement
Dear Valued Customers,
On the occasion of Eid Al-Fitr Royal Decree directives were issue determining that Eid Al-Fitr holiday will begin on Saturday, 29 March 2025, based on the below instances:
- In the case that first day of Eid falls on Sunday, 30 March 2025, the Eid holiday will end on Tuesday, 1 April 2025 and Standard Chartered Bank Oman will resume operations on Wednesday, 2 April 2025.
- In the case that first day of Eid falls on Monday, 31 March 2025, the Eid holiday will end on Thursday, 3 April 2025 and Standard Chartered Bank Oman will resume operations on Sunday, 6 April 2025.
Trade Service Levels
Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below[1].
| Product | Cut off | Service Level |
| Main Import / Export products e.g., Import LC, Export Bills, Pre-vetted BG | 12 PM Oman time | Aim for same calendar day processing |
| Service Contact and Hours for Trade Client Service Team |
| +968 24773589 +968 24773515 oman.trade@sc.com |