At Standard Chartered, we are committed to make banking a pleasant experience. As such, we always welcome your enquiries, feedback and suggestions.

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Get in touch

You can reach us with your feedback, complaints (including eCIB) and suggestions using any of these channels.

• Email us:
  complaints.pakistan@sc.com
• Call us:
  021 111 002 002 or 042 111 002 002
• Visit:
  Our nearest branch
• Visit us on facebook:
  facebook.com/standardcharteredpk
• Write to us:
  Head Complaints Management Unit,
  SCBPL Client Care Unit, 1st Floor, Jubilee
  Insurance Building, I.I. Chundrigar Road, Karachi

While sending your feedback or lodging a complaint, please make sure to provide your following information:

• Name
• Mailing Address & Contact Number
• CNIC Number
• Account Number
• Brief Description
• Supporting Documents, if any

A complaint/dispute tracking number will be provided to you through SMS/Email/Letter.

You should expect to receive:

• Acknowledgement of the Complaint within 48 hours
• An interim response after 10 working days, in case your complaint requires further investigation
• Intimation of the complaint resolution within 3, 7 to 15 working days of the lodgement (depending on the nature of the complaint)
• For Fraud related Complaints, the final reply to the complainant within 30 working days*

*However, for international transactions/disputes Turnaround Times (TATs) of the relevant vendor/entity/association will be followed.

For unsatisfactory resolution of your compliant, you may write to Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kayani Road, Karachi or visit www.bankingmohtasib.gov.pk.

State Bank of Pakistan – Sunwai Portal (Primary Contact):

State Bank of Pakistan has launched the Sunwai Portal and Sunwai Mobile App. It is a dedicated Customer Complaint Management Service to lodge complaints against the banking services . You can easily register and submit your complaints via the portal  https://sunwai.sbp.org.pk  or download the mobile app from Google play store and IOS app store.

State Bank of Pakistan – BC & CPD (Secondary Contact):

You may also write to BC & CPD – State Bank of Pakistan, Central Directorate, I.I. Chundrigar Road, Karachi, email cpd.helpdesk@sbp.org.pk, contact the dedicated helpline 111 727 273 or visit the website www.sbp.org.pk for further details.

Note: Pensioners can lodge their complaint to State Bank through these channels as well.