FOR INDIVIDUAL
For Companies
We do not offer this facility anymore. Please check our Easy Credit page if you are interested in applying for an evergreen revolving facility
There are no tenure options as this is an evergreen line with yearly automatic renewals.
An annual fee of PKR 3,000 will be charged on automatic renewals.
You can repay the amount into the Ready Cash Repayment account which will be mentioned on your monthly statement. You can deposit the required amount through drop boxes, walk in at branch, IBFT (Inter Bank Funds Transfer) facility at ATMs. Account holders can also use Online banking, SC Mobile and Client Centre to make the desired payments.
Do I get special privileges as a Standard Chartered Employee Banking Client?
You can use 100% of your credit limit on Revolving Credit.
You can avail of loans ranging from Rs 30,000 to Rs 2 Million depending on your eligibility, income and repayment capacity.
The loan can be repaid over a period of 12 to 60 months.
A processing fee will be charged on the loan amount as follows:
The requisite documentation charges is payable upfront. This fee will be deducted from the Loan amount at the time of disbursal.
Your loan will be disbursed within 15 working days post receipt of the all required documents.
No security, collateral or guarantors are required for obtaining a Personal Loan.
EMI stands for Equal Monthly Installments. This installment comprises both principal and interest components.
You can repay the loan by depositing Equal Monthly Installments (EMI’s) in your prescribed account.
You can pre-pay your loan with early settlement charges as below, however, do ensure that you have informed the Bank for the processing of early settlement.
Yes
Swift Finance is a running finance facility. It is an efficient, accessible and convenient way of meeting all your short-term liquidity needs. With Swift Finance, you don’t have to liquidate your long-term savings and investments that you have set aside to meet your future financial goals.
The mark-up rate charged has both a fixed and a variable component. KIBOR serves as the variable benchmark rate, above which a pre-decided fixed spread is also charged. For example: a customer with a spread of 2% will have mark-up rate of [10% (3MKIBOR) + 2% (Spread)] = 12%. Interest shall be charged on the daily outstanding amount and payable every quarter.
Yes, there are processing charges of PKR 5,000 and stamp duty on legal documents at actual. These are deducted from the account automatically once limits are placed.
Mark-Up is accrued on daily basis and is payable quarterly.
The following securities can be pledged at present to avail this facility:
Loan limit shall not exceed 90% of the encashment value of the security offered.
Limits can be cancelled / enhanced / reduced at any time subject to completion of requirements.
Risks may include Interest Rate Risk and Mark to Market Risk.
Easy Credit is a revolving facility that provides you the convenience of cash up to your cash advance limit to meet your urgent financial needs. Easy Credit facility provides you with a cheque book, which means you can pay anyone through cheques.
You can withdraw cash up to 90% of your credit limit. For example, if your credit limit is Rs. 100,000 then you can withdraw maximum Rs. 90,000
Easy Credit offers you a globally accepted Credit Card, a highly competitive APR and a cheque book facility.
No, you just need to meet the Easy Credit criteria.
No, it will be issued to you as part of your Easy Credit welcome pack.
You can use the Easy Credit cheque book anywhere you like. For example, Easy Credit cheques can be used for payments where the merchant does not have a Credit Card processing machine or does not accept Credit Cards. It can also be used to pay anyone with a bank account. However Easy Credit cheques are ‘Account Payee’ cheques and can only be used within Pakistan.
Yes, there is, the amount is debited from the client’s bank account when using an ordinary account cheque, whereas with an Easy Credit cheque, the amount mentioned on the cheque is deducted from your Easy Credit Card Account. This means you don’t have to pay the whole amount at the same time. Also Easy Credit Cheques are ‘Account Payee’ cheques only, i.e. the amount mentioned on the cheques can only be credited to the payee’s account.
Yes, there is, the amount is debited from the client’s bank account when using an ordinary account cheque, whereas with an Easy Credit cheque, the amount mentioned on the cheque is deducted from your Easy Credit Card Account. This means you don’t have to pay the whole amount at the same time. Also Easy Credit Cheques are ‘Account Payee’ cheques only, i.e. the amount mentioned on the cheques can only be credited to the payee’s account.
The Easy Credit can be used globally at any merchant establishment where a MasterCard is accepted. Secondly, Easy credit has the convenience of a cheque book which can be used to make payments to anyone with a bank account. Lastly, you can use Online Banking to make bill payments, fund transfers and much more.
You can pay anyone. You can use your Easy Credit Card at any merchant accepting Credit Cards, or you can use an Easy Credit cheque to make a payment where Credit Cards are not accepted.
Yes. This service is valid for both Basic and Supplementary Card members.
No fee is charged for cheques used to pay third parties or for cash withdrawals through ATM or Online Banking.
Yes, you can transfer the outstanding balance from any other bank’s credit cards to Standard Chartered Easy Credit Account at an extremely competitive rate (Easy Credit Terms and Conditions apply).
No, you can choose to revolve your credit and repay as little as 1% of your principal outstanding and all fees and charges of the total outstanding balance.
A highly competitive financial charge per month will be levied from the transaction date till the complete outstanding balance on your Easy Credit is paid in full.
You can make your monthly payment by:
If you face any problem with your Card or Card Account, call our 24-hour Contact Centre on 111 002 002 or e-mail your queries to ask.us@sc.com
In the event that your card, cheque leaf or chequebook is lost or stolen, please report it immediately at 111 002 002.
If you notice any discrepancy in your monthly statement, report the matter to our Contact Centre within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.
You will receive 5% cashback on all your fuel transactions up to PKR 10,000 each month. You will also receive 5% cashback on all your supermarket transactions up to PKR 10,000 each month. Moreover, you will receive 3% cashback on electronic merchants. In addition to all this, you are eligible for all the benefits explained in the Features and Benefits portion of this guide.
“Cashback” means a credit entry, subject to certain limits (where applicable), executed by the Bank on the Card Account based on Eligible Transactions.
No. Every time you conduct a transaction, a credit entry (amounting to the % Cashback offered on that merchant category) will be made against that transaction on your card account. For example, if you purchase PKR 1,000 worth of fuel on your SCB Cashback Credit Card, you will get PKR 50 as Cashback.
No. You can only avail the Cashback rewards through you SCB MasterCard Cashback Card.
If you notice any discrepancy in your monthly statement, report the matter to our customer service within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.
You can avail 5% Cashback on all fuel outlets and supermarkets across Pakistan.
Fuel – 5% Cashback with upper monthly cap of PKR 500, Supermarkets – 5% Cashback with upper monthly cap of PKR 500, and Electronic Merchants – 3% Cashback with upper monthly cap of PKR 500.
Above all, there is an upper monthly cap of PKR 1,000 per Card.
Cashback Calculation
Every time you conduct a transaction, a credit entry (amounting to the % Cashback offered on that merchant category) will be made against that transaction on your card account. For example, if you purchase PKR 1,000 worth of fuel on your SCB MasterCard Credit Card, you will get PKR 50 as Cashback.
Yes. Additional Cashback offers will be designed from time to time as seasonal promotions. Such offers will be communicated to you by the Bank by indicating the same on the statement of the Card Account and through brochures mailed with your monthly credit card statement.
In the scenario that your domestic retail transaction is reversed, disputed, unauthorized, or fraudulent, Cashback rewards will not be credited. Lastly, Cashback is not offered on finance charges, card account fees and charged back transactions. Furthermore, there is no Cashback on retail transactions other than Fuel, Supermarket and Electronics.
Yes, the Cashback is applicable on the final transaction amount charged; this amount is inclusive of taxes.
Yes, you will always be eligible for a Cashback reward every time you conduct a transaction on your credit card to purchase fuel, groceries, or electronics.
If at any time you face a problem regarding your Credit Card account, call our 24-hour Contact Centre Representatives at 111 002 002 or you can email your enquiries on our online helpline at: Ask.us@sc.com
You can simply inform us of your new mailing address by calling our 24-hour Contact Centre at 111 002 002 and updating your profile.
If for any reason, you do not wish to continue using your SCB MasterCard Cashback Credit Card, please cut the Card into half, and send both halves to our Customer Service Unit. Please do not return your ATM PIN mailer with your Card.
You can withdraw cash up to 30% of your credit limit. For example, if your credit limit is PKR 100,000 and your withdrawal limit is 30%, then your cash withdrawal limit will be PKR 30,000.
Yes. However, the monthly upper limits on the Cashback Rewards will be that of the primary cardholder.
In the event that the card(s) is lost, stolen or misplaced, please report it immediately to our Contact Centre Representatives on 111 002 002. After you have informed us, you will instantly be secured against any unauthorized transactions.
The SCB MasterCard Titanium Credit Card is a premium Cashback equipped with a rewards program that is specially designed to reduce the burden of your monthly expenses. No other credit card in Pakistan gives you instant cash rebate on your transactions. The SCB MasterCard Titanium Credit Card offers you the best value for your money.
Upon receiving your SCB MasterCard Titanium Credit Card, simply call our Contact Centre at 111 002 002 from your contact numbers (Office / Residence) registered on our system and get it activated.
The SCB MasterCard Titanium Credit Card can be used globally for any transaction at any merchant outlet accepting MasterCard Credit Cards.
You will get 5% Cashback on all your Fuel transactions of up to PKR 10,000 each month. You will also get 5% Cashback on all your Supermarket transactions of up to PKR 10,000 each month. Moreover, you will get 3% Cashback on Electronic Merchants. In addition to all this, you are eligible for all the benefits explained in the Features and Benefits portion of this guide.
“Cashback” means a credit entry, subject to certain limits (where applicable), executed by the Bank on the Card Account based on Eligible Transactions.
No. Every time you conduct a transaction, a credit entry (amounting to the % Cashback offered on that merchant category) will be made against that transaction on your card account. For example, if you purchase PKR 1,000 worth of fuel on your SCB Credit Card, you will get PKR 50 as Cashback.
No. You can only avail the Cashback rewards through you SCB MasterCard Titanium Card.
You can avail 5% Cashback on all fuel outlets and supermarkets across Pakistan.
Fuel – 5% Cashback with upper monthly cap of PKR 500, Supermarkets – 5% Cashback with upper monthly cap of PKR 500, and Electronic Merchants – 3% Cashback with upper monthly cap of PKR 500.
Above all, there is an upper monthly cap of PKR 1,000 per Card.
Cashback Calculation
Every time you conduct a transaction, a credit entry (amounting to the % Cashback offered on that merchant category) will be made against that transaction on your card account. For example, if you purchase PKR 1,000 worth of fuel on your SCB Credit Card, you will get PKR 50 as Cashback.
Yes. Additional Cashback offers will be designed from time to time as seasonal promotions. Such offers will be communicated to you by the Bank by indicating the same on the statement of the Card Account and through brochures mailed with your monthly credit card statement.
In the scenario that your domestic retail transaction is reversed, disputed, unauthorized, or fraudulent, Cashback rewards will not be credited. Lastly, Cashback is not offered on finance charges, card account fees and charged back transactions. Furthermore, there is no Cashback on retail transactions other than Fuel, Supermarket and Electronics.
Yes, the Cashback is applicable on the final transaction amount charged; this amount is inclusive of taxes.
Yes, you will always be eligible for a Cashback reward every time you conduct a transaction on your credit card to purchase fuel, groceries, or electronics.
No, SCB Titanium Credit Card is only eligible for Cashback Rewards.
If at any time you face a problem regarding your Credit Card account, call our 24-hour Contact Centre Representatives at 111 002 002 or you can email your enquiries on our online helpline at: ask.us@sc.com
You can simply inform us of your new mailing address by calling our 24-hour Contact Centre at 111 002 002 and updating your profile.
If for any reason, you do not wish to continue using your SCB MasterCard Titanium Credit Card, please cut the Card into half, and send both halves to our Customer Service Unit. Please do not return your ATM PIN mailer with your Card.
You can withdraw cash up to 30% of your credit limit. For example, if your credit limit is PKR 100,000 and your withdrawal limit is 30%, then your cash withdrawal limit will be PKR 30,000.
On cash withdrawals through ATMs or over the counter transactions, a cash advance fee of PKR 1,000 or 3% of the transaction amount, whichever is higher, will be charged.
Yes. However, the monthly upper limits on the Cashback Rewards will be that of the primary cardholder.
If you notice any discrepancy in your monthly statement, report the matter to our Contact Centre Representative on 111 002 002, within 14 days of receipt of your statement. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.
In the event that the card(s) is lost, stolen or misplaced, please report it immediately to our Contact Centre Representatives on 111 002 002. After you have informed us, you will instantly be secured against any unauthorized transactions.
Your Standard Chartered Credit Card can be used in Pakistan and as well as globally for any transaction at any merchant outlet accepting VISA and/or MasterCard Credit Cards.
Cash withdrawal is limited to 30% of your available credit limit.
For cash withdrawals through ATM’s or over the counter transactions, a nominal fee will be charged as per the Schedule of Charges.
Yes, you can transfer your other Credit Card’s outstanding balance to your Standard Chartered Credit Card at a nominal financial charge of 3.25% per month (MasterCard) and 3.25% per month (VISA). When you transfer balances on to your Standard Chartered Credit Card, you will also earn Reward Points, which you can redeem for exciting gifts from our Rewards Catalogue.
You have the option of paying back the entire availed amount or paying as little as 5% of your outstanding balance at competitive financial charges. Your remaining outstanding amount will be carried forward to your next monthly statement, where you will again have the choice of paying as little as 5% of the outstanding amount (the minimum amount due) or the entire amount along with financial and other charges.
With Standard Chartered’s VISA and MasterCard, you have the opportunity to avail up to 51 free credit days. That means no service fee will be charged if you pay back your entire amount within the due date. However, you can also choose to make minimum payment of as low as 5% of your outstanding balance at a highly competitive financial charge of 3.25% per month on VISA and MasterCard Credit Card.
If you notice any discrepancy in your monthly statement, report the matter to our Contact Centre on 111 002 002 within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.
You can make your monthly payment by:
In the event that your Card is lost or stolen, please report it to a member of our Contact Centre immediately on 111 002 002.
If at any time you face any problem regarding your Credit Card or Credit Card account, call our 24-hour Customer Service on 111 002 002 or you can email your queries directly to ask.us@sc.com
Upon receiving your VISA Platinum Credit Card, simply call our Customer Services at 111 002 002 from one of your officially registered contact numbers and we’ll do the rest.
The Standard Chartered VISA Platinum Credit Card can be used at a vast range of merchant outlets that accept VISA Credit Cards all over the world.
You can withdraw up to 30% of your credit limit in cash. For example, if your credit limit is PKR 100,000 and your withdrawal limit is 30%, then your cash withdrawal limit will be PKR 30,000.
In the event that the card(s) is lost, stolen or misplaced, please report it immediately to our Contact Centre Representatives on 111 002 002. After you have informed us, you will instantly be secured against any unauthorized transactions.
If you notice any discrepancy in your monthly statement, report the matter to our Contact Centre Staff on 111 002 002, within 14 days of receipt of your statement. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.
If for any reason, you do not wish to continue using your SCB VISA Platinum Credit Card, please cut the Card into half, and drop both halves to any of our dropboxes. Please do not return your ATM PIN mailer with your Card.
If at any time you face a problem regarding your credit Card account, call our 24-hour Contact Centre Representatives at 111 002 002 or you can email your enquiries on our online helpline at: ask.us@sc.com.
You can simply inform us of your new mailing address through a customer static data change request from, which can be obtained from any of our branches. The same needs to be submitted to the branch for further processing.
You can withdraw cash up to 30% of your credit limit. For example, if your credit limit is PKR 100,000 and your withdrawal limit is 30%, then your cash withdrawal limit will be PKR 30,000.
You can simply inform us of your new mailing address through a customer static data change request form, which can be obtained from any of our branches. The same needs to be submitted to the branch for further processing.
Standard Chartered Pakistan Limited now issues contactless credit cards as they provide a faster and seamless checkout experience when tapped at contactless-enabled merchant terminals.
The contactless symbol graphic 
on the front of your credit card indicates if it’s capable of contactless payments. If you don’t see the symbol, you can still use the card by inserting or swiping it.
A contactless card will be issued to all Mastercard holders prior to the expiration of their current card. Contactless cards are available upon request for Mastercard only. Standard replacem ent card fee may apply.
Yes, if you already have a contactless card you will receive one every time a new card is issued.
If you prefer not to use the contactless feature, you can continue to use the chip payment methods on the card.
Yes, the security level of a contactless payment is the same as contact chip cards.
No. As the industry continues to develop new ways to protect consumers, criminals continue to develop new ways to commit fraud—which is why the fraud prevention monitoring we provide is important. Contactless and Contact chip cards provide an additional layer of security when used at contactless-enabled and chip-enabled terminals.
No. Contactless and Contact chip card technology is not a locator system. The technology on your card is limited to supporting authentication of card data when you make a purchase.
Contactless cards, otherwise known as tap to pay, use near field communication (NFC) to securely complete payments at a contactless-enabled merchant terminal.
Look for the Contactless Symbol contactless symbol graphic 
on merchant terminals to determine if they can accept contactless payments. You can make a contactless payment with your contactless card wherever you see the symbol.
The card should be within 1–2 inches of the Contactless Symbol on the terminal. The card may also be placed on the Contactless Symbol on the terminal until the transaction is complete (typically 1–2 seconds).
Contactless-enabled merchant terminals read the card best when the card is placed flat over the Contactless Symbol. Tapping the edge or corner of the card to the terminal may not be as effective.
No, you can still use your contactless card by inserting it if contactless option is not available on the terminal.
Yes, you can use your contactless credit card at millions of locations around the world that accept contactless payments by tapping it at a contactless checkout terminal where you see the Contactless Symbol.
You may be required to enter a PIN to complete transactions, may be asked to enter a PIN for purchases when traveling outside/within Pakistan with a credit card.
Visa Debit Card is an internationally accepted Visa ATM / Debit Card that is linked to your Standard Chartered Bank account, allowing spending on shopping outlets and cash withdrawals at ATMs.
A Visa Debit Card allows you to pay for your purchases using your own money through the Visa network, while a credit card provides you with the ability to access credit, which you then repay at a later date.
This means with Visa Debit Card you can access the Visa network using your own money without worrying about receiving a credit card bill at the end of each month.
The validity period of the card is 5 years from the date of issue.
ATM withdrawal of up to Rs. 30,000 per instance.
Online Banking is a simple, hassle-free and secure internet banking service available to Standard Chartered customers in Pakistan.
No, there is no extra charge for using this service.
Yes. This service is available 24 hours a day, 7 days a week.
Yes. As long as you are able to access the Internet with the recommended internet browser, you will be able to access the service.
Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Online Banking.
Yes, you can view the transactions belonging to all your accounts under the Account Services, Account information section.
You can view your transactional history up to one year for your accounts and the last two statements for your Credit Card account. Your A/C statements are segmented as per the period selected. Card statements are monthly.
Yes. You can select your latest transaction or historical transactions for a period of up to 18 Months from the current date and click on the download button to save the information for your tracking.
Go to the “Application Forms” in the ‘Accounts’ section in Online Banking, and click on “Account / Card Link form (Online)”. Here you can list down all accounts and credit cards that you want to link with the existing Online Banking accounts.
Please note that your linking request will not be processed if account/card details such as mailing address, all contact numbers, email address, mobile number, CNIC, and operating instructions do not match with the existing account.
The Mail Box is a feature in our Online Banking that allows you to view any messages that the Bank has sent to you. Read messages are kept for about one week in the mailbox.
No. The Mail Box is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.
Yes. You can delete messages from the Mail Box.
All messages will be deleted automatically on weekly intervals.
Yes, you can get transaction alerts by email if you enable Online Banking email alerts.
You can do this from the Personal Details section within Online Banking.
To use this service, you must have at least a transactional or Credit Card account with Standard Chartered Pakistan. Partnership and Public Limited Companies are not eligible.
There are three ways to apply for Online Banking service:
You can get Online Banking Login ID and Password instantly using the Online Banking “Instant Registration” feature.
To use this feature your mobile number needs to be updated with the bank and you need to have access to your mobile phone.
Steps:
Standard Chartered Credit Card customers can apply for Online Banking by calling us at our 24-hour Phone Banking at 111 002 002 / 0800 66 666.
You can view your current Standard Chartered Credit Card statement online and two previous card statements anytime, anywhere. All you need to do is to click on Card Information under Card Services and select the statement that you wish to see.
Your statements are segmented as:
You can make payment to your Standard Chartered Credit Card bills via immediate or Set-up Standing Order payment mode. Simply click on ‘Credit Card Bill Payment’ under ‘Card Services’ and select the card you wish to pay, your debiting account and payment amount.
Your payment in Credit Card account will be updated in the next two working days.
Yes simply call our 24-Hours Phone Banking or contact branch to link your account and credit cards to existing Online Banking ID and PIN. Card / accounts with different operating instructions or risks will not be able to be linked.
You can transfer funds between your own Standard Chartered accounts, to another 3rd party Standard Chartered Pakistan account that you have already added as a beneficiary.
Yes, you will need to add the accounts as your beneficiary before you can make a funds transfer to them.
Click on ‘Maintain Beneficiary’ in the “Funds Transfer” tab and go to ‘Add Beneficiary’ where you’ll need to enter beneficiary account number, name and email address. In the next step you will be sent an email PIN to your email address and an SMS passcode (eTac) to your mobile number which you have to enter back on the screen. Following this 2FA validation your beneficiary account will be added and now you can transfer funds to this account.
Online Banking Fund Transfers within Standard Chartered Bank are processed immediately, unless customer makes the transaction after midnight during bank’s end of day activities, especially on the Saturday & Sunday nights. During this time all transaction postings are held off temporarily. Transactions made during this time period will get posted on the bank system at the end of the next day.
You can transfer up to PKR 1,000,000 to any 3rd party Standard Chartered Account. Please go to My Preference Tab.
They are unique secret words / characters for each user to ensure confidentiality. You need both of them to log-in. Login ID will be emailed and password mailed at your mailing address. If you register using “Instant Registration” then you get to set your ID and password yourself online.
No, you cannot use your ATM pin or Phone banking pin to login to Online Banking. However, you can use ATM / Debit card number and pin to register for Online Banking online through website.
To get your Login ID just call our 24-hour Phone Banking at 111 002 002 .
Phone banker will tell you your Login ID against your account number after verification.
There are two methods to get a new password generated:
ATM / Debit Card number and PIN method:
If you have been issued a new ATM / Debit Card please activate it by calling 111 002 002 before you use it for Password Reset. Your mobile number should be updated with the bank to use this option.
Dispatch Password To My Mailing Address method:
To use this feature your mobile number needs to be updated in our records and your ATM / Debit card should already be activated. To activate your card please call our Phone Banking.
Steps:
To register for Internet Banking online you will need to have an active ATM / Debit card. Otherwise you can apply via branch or Phone Banking.
You will need to first activate your ATM / Debit card. Once your ATM / Debit card is active, then you can use it to register online for Online Banking.
No, you cannot use an expired Debit / Card to register online for Online Banking.
Yes, you may change your password, using the ‘Change Password’ service in the ‘Personal Details’ section, anytime to ensure security.
You can only change your Login ID when you login to Online Banking for the very first time.
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose ‘Personal Update’ and change your password online.
You can use the following methods:
If you need assistance with logging in please use one of the following methods:
Yes. You can delete any of your Set-up Standing Order Instructions one business day before the effective due date. Please contact the Bank to effect this request off-line.
Go to “Bill Payments” section and click on “Mobile Company”, select Bill Payee complaint, choose the denomination to buy/pay and the account number to pay from. After you confirm your payment details, you will be given the reference number along with other transaction details.
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large scale online merchants, banks and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
A cookie is information that a website puts on your hard disk so that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user’s own computer. We do not use cookies for this service.
Besides maintaining the confidentiality of your Online Banking ID and Online Banking password, you should take the following precautions:
Call our phone banking immediately if you notice any unusual transactions on your account.
If you suspect there are unauthorized transactions on your account, please report to our Phone Banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.
If you suspect they are due to lost / stolen password, please call our phone banking to terminate the password immediately.
You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.
We strongly recommend you not to conduct your Online Banking transactions on such PCs unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.
Minimum Hardware Requirement:
* To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above or Netscape Communicator 4.7 and above
If you are using Netscape Communicator:
If you are using Internet Explorer
We do not recommend the use of any operating system other than those mentioned in Software Requirement.
Our web site is optimised for view with screen resolution of 800 x 600.
We regret to inform you that Macintosh is not currently supported by this service.
You can currently use IBFT to transfer only up to PKR 1,000,000 per day.
You need the following:
IBFT may fail due to the following reasons:
Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.
Call SCB Phone Banking services at 111 002 002 or 0800 44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.
Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.
If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.
Yes. After TPIN verification on the self service banking, you can access all your accounts.
Yes, you can make Credit Card payments directly from the self service banking. You can make minimum, full or your choice of payment instantly through self-service banking.
All transactions that are made through self-service banking are instant except for payment transactions. Cheque payments are posted to your account within 3 days.
With this service you will be able to get SMS and email alerts on your transactions, on your mobile number & email address registered with us.
For bank accounts you will get alerts on:
For Credit Card you will get alerts on:
Yes, Standard Chartered Alerts is a charged service. For details please refer to our Schedule of Charges.
Your mobile number and email address must be updated with us in order to be enrolled for this service. If these are not updated, you will have to raise updation request from your Standard Chartered Branch. (You may need to submit the supporting documents, if required).
No, you can enroll for Alerts on only One Mobile number against one relationship number.
Yes, your accounts / card will be linked to provide access on same mobile number.
Please note that if any of these accounts are Corporate / Business / Partnership / Joint with “AND” option accounts, then you will need to submit the supporting official documents to allow us to link the accounts / cards and provide access from mentioned mobile number, to your Standard Chartered Branch, in order to get access to the service.
If you apply through Phone banking for only one account then you may get enrolled immediately. Otherwise it will take around (5) working days to get registered for multiple accounts / credit cards provided all the application requirements were met.
You will receive alerts after 30 minutes for bank account related transactions, and after 5 minutes for credit card transactions.
es, you can get both services on the same mobile number.
Yes, you can get alerts on Saadiq Credit Cards as well.
Yes you can receive SMS and email alerts also.
If you are already enrolled and active for SMS Banking service, you do not need to separately get Alerts activated. Otherwise you need to activate the service yourself by doing the RG command after receiving the welcome message. Just type RG give a space and type any 4 digit number that you want to set as your PIN and SMS it to 722. You will get an acknowledgment message and your SMS Banking / Alerts service will be activated.
You will need to visit the branch and raise a mobile number and / or email address updation request. (You may need to submit the supporting documents, if required).
You can call our 24-hor Phone Banking at 111 002 002 to de-enroll from this service.
An eStatement is an electronic version of your credit card or account statement.
There is no fee to enrol or use the eStatement service.
Yes, you can access your estatement from anywhere as long as you have access to your email.
To avail of this service, you can easily subscribe/un-subscribe through any of the following ways:
For Bank Account and Credit Card
You will receive your eStatement as per the frequency you have selected. Credit Card statements are sent monthly.
The frequency for bank account customers can be daily, weekly, monthly, quarterly, half yearly & yearly.
Customers may only receive their statements either by regular mail or via eStatements.
No. Your statement will be sent to you electronically at the same time it would have been sent via regular mail.
No, you can have eStatement on one registered email address only.
Kindly ensure that your email inbox has free space. Check if the eStatement is lying in the junk mail box and the email address that you have specified is correct. After completing the above checks if the problem persists log your complaint at the branch or call at 111 002 002.
Credit Card customers do not receive a paper or eStatements for the month in which the customer has not made any transaction and does not have any amount due.
Bank Account and Credit Card eStatements are sent in encrypted PDF format and will open in Adobe Acrobat Reader.
You will stop receiving your eStatement if you close the account.
For medical treatment of Pakistani nationals residents in Pakistan for their medical treatment(s) to be conducted abroad up to US $ 50,000/- or an equivalent amount in other currencies.
For students desirous of studying in accredited and recognized foreign instructions / universities abroad for an amount up to US $ 70,000/ or equivalent in other foreign currencies per student per calendar year.
Remittances to the foreign educational institution or the student
Customers wishing to travel abroad can the private travel exchange quota (PTEQ) of U.S. $50/- per day per person subject to a maximum of US$2,100 per calendar year to Pakistani nationals resident in Pakistan for travelling to countries other than India, Bangladesh and Afghanistan.
Foreign exchange will be released to the travellers as indicated above, on production of the following:
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/pk and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.sc.com/pk