At Standard Chartered Bank, we appreciate and value feedback on your experiences with our products and services.

Complaints Process for Commercial Banking or Corporate & Institutional Banking Customers:

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us:

Phone Number: +974 4465 8535
Email: straight2bank.qa@sc.com

Understanding your needs and serving you better is our goal as we are continuously striving to make every customer experience a pleasant one and hence your valuable feedback is important to us.

Please share with us your pleasant experience with our product and service if you have one at eService.Qatar@sc.com with your comments. We thank you for your patronage and for taking the time to write to us.

Trade Service Levels:

Where you request for a trade service (and provide to us all documentation and information required for such trade service) by the cut off time, and unless you have been otherwise informed, we expect to execute the trade service within the service level as indicated below[1].

Product	Cut off	Service Level
Import/Export /Guarantee and Open Account Finance.	12:00pm Qatar time	Aim for same calendar day processing

Service Contact and Hours for Trade Client Service Team

8:00am – 5:00pm (Sunday to Thursday) [+974 44658535] [Straight2bank.Qa@sc.com]