Help and customer support

What is the complaint?

The complaint is an expression of dissatisfaction with the level of our services and products, by providing a report explaining the objections or remarks toward the services, where the statement includes all needed information of the case.

How to make a complaint?

You can report a complaint through one of the following channels:

Please contact our Client Services Team on 920004367 or Toll-free number 8001240722 from within the KSA or on +966 920004367 from outside the KSA. Or you can reach us through mail ID Straight2bank.sa@sc.com

In person, by submitting the complaint to one of our team members at Standard Chartered Bank Branch in Saudi Arabia office during the official working hours.

Business Hours: 09:00 am – 05:00 pm (Sunday to Thursday) Weekend: Friday and Saturday

Timeframe for complaint settlement

The complainant will receive a reply within 5 working days from the date of the complaint submission, with a statement of the taken action, and the expected date of settlement. We will contact the complainant regularly until the complaint has been resolved.

In the event that the complaint may take longer to be resolved due to its nature, the complainant will receive a notification within 5 working days from the date of the complaint submission, explaining the issue and an approximate date for closing the complaint.