At Standard Chartered, looking after our customers is key in all our business relationships and the highest standards of integrity and care is practised at all levels and at all times. We are committed to ensuring that we monitor and maintain the highest operating standards to safeguard the interests of our customers.

Fair dealing is a fundamental aspect of our valued behaviours and is embodied in our Code of Conduct and Ethics. We seek to deliver fair outcomes for our customers by:

• Offering products and services tailored to the needs of our customers
• Ensuring customers are served by qualified and competent representatives
• Providing clear, relevant and timely information about our products and services
• Managing customer complaints in an independent, effective and prompt manner

Aligned to the Monetary Authority of Singapore’s Guidelines on Fair Dealing, we embed the Fair Dealing principles from the design and marketing of our products and services to after-sales care. We ensure that our staff are trained, certified and possess the relevant knowledge and skills in their conduct of proper fact-find and needs analyses. We also ensure that we provide quality advice to customers aligned to their risk profiles and needs supplemented with timely information to help them make informed financial decisions.

We have also ensured that customers have easy access to provide feedback so that we can continually improve our products and services.  Please visit our Contact Us page here for any feedback.

We recognise that ensuring fair outcomes for clients builds long-term relationships, grows business and enhances our reputation. We are dedicated to maintain these enduring relationships through fair dealing and transparency in everything we do.