What is the Standard Chartered Mobile Key?

The Standard Chartered Mobile Key is a virtual security token embedded in your Standard Chartered Mobile app which will enable you to authenticate your mobile or online banking login and transactions through your mobile device.

What are the benefits of the Standard Chartered Mobile Key?

Seamless: You will no longer need to key in SMS OTPs or use a physical card token security device to login to your account or to authenticate your banking transactions. Secure: When you perform sensitive activities such as adding a new payee, Standard Chartered Mobile Key digitally signs these transactions, adding a layer of security on top of the transaction. Anywhere: Standard Chartered Mobile Key works even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode.

How does the Standard Chartered Mobile Key make banking online safer for you?

The Standard Chartered Mobile Key comes with enhanced encryption capabilities which improves the overall security of your mobile app. It will also help you to securely authenticate your logins and transactions on both Online Banking and the Standard Chartered Mobile app.

Is it compulsory to register for Standard Chartered Mobile Key?

Yes. It is compulsory to register for SC Mobile Key. All physical security token cards and SMS OTP have ceased to function after 30 September 2018 and 30 August 2020 respectively. Please register for Standard Chartered Mobile Key in order to authenticate your login and perform sensitive online or mobile banking activities that require transaction signing. These transactions include: Adding a new payee; Transferring funds or making payments above a defined threshold or increasing your daily transfer limits; and Updating personal details, such as mailing address, contact number and email address.

What happens if I do not register for Standard Chartered Mobile Key?

Without the SC Mobile Key, you will not be able to authenticate yourself when logging in or perform any high risk or sensitive activities.

I prefer receiving SMS OTP instead of registering for SC Mobile Key. What can I do?

SMS OTP will no longer be sent from 30 August 2020, hence you will be required to register for the SC Mobile Key in order to continue with your Online or Mobile banking activities

I’m unable to navigate from the account overview page in SC Mobile and keeps getting prompted to register for SC Mobile Key. What can I do?

The Bank will be phasing out SMS OTP for login authentication and the use of SMS OTP will cease by 30 August 2020. You will be required to authenticate your login using SC Mobile key in order to navigate from the accounts overview page.

How do I enable Standard Chartered Mobile key?

Log in to the Standard Chartered Mobile app You should see an introduction screen for Standard Chartered Mobile Key Tap on ‘Enable Now’ and follow the on-screen instructions to complete the registration

I faced issues when registering for SC Mobile key and received a prompt stating that “SC Mobile Key is already enabled on this device by another user”. What can I do?

This shows that the device already has a soft token registered on it, which may or may not be registered by you. You just need to un-install and re-install the SC Mobile application before proceeding to register for SC Mobile key

Will I receive any notification alerts after I have registered successfully?

Yes, you will receive push notification and email notification after you have registered successfully.

What will happen to my credit/debit/ATM card that is also embedded with the token card? Can it still be used after 30 September 2018?

After 30 September 2018, the token function of the card has ceased to function. This will not affect the credit/debit/ATM function of the card which can still be used until the card expires.

Why do I need to set up a PIN for my Standard Chartered Mobile Key?

The PIN provides an additional layer of security in authenticating sensitive transactions such as adding a new payee and updating personal particulars via online or mobile banking.

How do I change my Standard Chartered Mobile Key PIN?

Step 1: Log in to SC Mobile Step 2: Select ‘Services’ Step 3: Select ‘Password and Security Settings’ Step 4: Select ‘SC Mobile Key’ Step 5: Select ‘Change PIN’

What if I forgot the PIN for my Standard Chartered Mobile Key?

Step 1: Log in to SC Mobile Step 2: Select ‘Services’ Step 3: Select ‘Password and Security Settings’ Step 4: Select ‘SC Mobile Key’ Step 5: Select ‘Change PIN’ Step 6: Select ‘Forgot the PIN?’

I have entered multiple incorrect PIN tries and now I am not able to log in to Online Banking or the Standard Chartered Mobile app. What should I do?

When you log in to the Standard Chartered Mobile app, you will be prompted to re-register for Standard Chartered Mobile Key. Follow the on-screen instructions to complete registration for Standard Chartered Mobile Key and resume using Online Banking and/or the Standard Chartered Mobile app.

I am not sure if the Standard Chartered Mobile app is supported on my phone. How do I confirm this?

The Standard Chartered Mobile app is supported on Apple iPhones 6 and above, with iOS 14 and above, and smartphones with Android 9.0 and above.

I do not have a smart phone. Can I still access Online Banking?

SMS OTP will no longer be sent from 30 August 2020, hence you will be required to register for the SC Mobile Key through the SC Mobile app that is running on a smart phone with compatible OS, in order to continue with your Online Banking activities. SC Mobile app is supported on Apple iPhones 6 and above and with iOS 14 and above, and smartphones with Android 9.0 and above.

How many devices can I register the Standard Chartered Mobile Key on?

For your security, you are only allowed to set up Standard Chartered Mobile Key on one mobile device. When you register for Standard Chartered Mobile Key on a new mobile device, this will automatically disable Standard Chartered Mobile Key on the previous device.

I am already registered for Standard Chartered Mobile Key on my mobile device. Can I still log in using a second device to view my account details and perform banking transactions without registering for Standard Chartered Mobile Key?

Yes, you may log in using a second device without registering for Standard Chartered Mobile Key on the second device. You can authenticate your login/transaction by approving the Push Notification sent to the mobile device that is registered for Standard Chartered Mobile Key.

What if I lose my mobile device?

Please download the Standard Chartered Mobile app on your new device and re-register for the Standard Chartered Mobile Key. This will immediately disable the Standard Chartered Mobile Key from the previous device that you have lost. For immediate assistance, please call our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit any Standard Chartered branch.

What if I am travelling and do not have a data or network connection on my mobile?

Standard Chartered Mobile Key can still work even when you do not have data or mobile network connectivity. You can generate an offline PIN to authenticate your logins and transactions on Online Banking. While logging in/performing a transaction – when prompted to authenticate using Standard Chartered Mobile Key, On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen Open the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile Key From the Welcome screen, click on the menu icon located on the top left of the screen – You do not need to log in Select ‘Offline PIN’ Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN for Transactions’. You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication

Will the physical token card I have with me now still function after I register for Standard Chartered Mobile Key?

All token cards have been phased out since 30 September 2018. Kindly ensure that you are registered for Standard Chartered Mobile Key to authenticate your online banking and SC Mobile login and high risk transactions.

Why am I not able to log in after registering for SC Mobile Key?

If you are registering for online banking for the first time, or have registered for SC Mobile Key on a new device, there will be a 12-hour waiting period before you can log in to activate and use your SC Mobile Key.

Why am I not able to set up biometrics after registration of SC Mobile Key?

If you are registering for online banking for the first time, or have registered for SC Mobile Key on a new device, there will be a 12-hour waiting period before you can log in to activate and use your SC Mobile Key. You may set up biometrics after successful activation of SC Mobile Key.

What is Singpass Face Verification?

Singpass Face Verification is a method of verifying your identity using a face scan compared against the government's records. It is used to complement existing authentication methods for digital token set up i.e. SC Mobile Key registration.

Is Singpass Face Verification available on SC website for Online Banking?

Singpass Face Verification is not available on SC website for Online Banking. It is only available on SC Mobile app.

What happens if I fail Singpass Face Verification multiple times?

If you are unable to successfully complete the facial verification after 5 attempts, please wait for 30 minutes before trying again.

What if my facial features change due to personal reasons or unforeseen circumstances (e.g. cosmetic surgery, accident, etc.)?

Individuals who no longer resemble their NRIC or passport photograph can apply for a replacement of their NRIC or passport with the Immigration & Checkpoints Authority (ICA). This ensures that the Government’s biometric database of facial images remains up-to-date.

Why is my Singpass Face Verification unsuccessful?

There may be several possible reasons for this. For ways to improve the success of Face Verification, you should ensure that • Your face is not covered • You keep still while scanning is in progress • There is no strong lighting in the background • Your environment is not too dark • You use a minimum resolution of 2 megapixels for the camera • Your NRIC/ passport photo image is up-to-date

Why am I prompted to use Singpass Face Verification when I set up my digital token for SC but not other banks?

For banks enrolled in the use of Singpass Face Verification, you may be required to perform the authentication as an additional means to guard against unauthorised set-up of your digital token.

My SC Mobile Key registration did not prompt for Singpass Face Verification authentication. Can I opt in?

We are unable to perform manual opt in.

Is it necessary to have Singpass app on the same device as SC Mobile app for SC Mobile Key Registration?

It is not necessary for Singpass app and SC Mobile app to be on the same device. User may perform following steps when prompted for Singpass Face Verification SC Mobile app and Singpass app are on the same device: Tap on the Singpass QR code when prompted and follow the screen prompt to complete the journey SC Mobile app and Singpass app are on different devices: Scan the Singpass QR code when prompted to log into Singpass and complete remaining journey using the device with SC Mobile app

Is my biometric data collected during the use of Singpass Face Verification?

Standard Chartered do not collect or store the biometric data during the use of Singpass Face Verification.

How is my data protected?

There are stringent security measures in place to protect users’ personal information.

Where can I get help for Singpass related matters?

For more information on Singpass Face Verification, please visit: https://ask.gov.sg/singpass . If you need further assistance regarding your Singpass account, please get in touch with Singpass at https://go.gov.sg/singpass-feedback-issue

Register For Standard Chartered Mobile Key

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Proceed

Your mobile phone is now your token with Standard Chartered Mobile Key

Use your mobile phone as your token? Of course you can.

Standard Chartered Mobile Key is a virtual security token which securely authenticates your login and transactions.

Enhanced Security

Fast and Convenient

Readily Available

Enhanced Security

Standard Chartered Mobile Key provides you with added security against online fraud and threats.

Transaction Signing
- Standard Chartered Mobile Key is integrated with your mobile banking app on your registered device. You will need the Standard Chartered Mobile Key in order to perform sensitive online or mobile banking activities which require transaction signing, such as:
  - Adding a new payee
  - Transferring funds or making payments above a defined threshold or increasing your daily transfer limits
  - Updating personal details, such as mailing address, contact number and email address
  Please note that if you do not register for the Standard Chartered Mobile Key, you will not be able to authenticate your login and any transactions that require transaction signing.

12-hour cooling period when you register for SC Mobile Key on your mobile device
- - If you are a new Online Banking / SC Mobile user or have registered for SC Mobile Key on a new device, please note that there is a cooling period of 12 hours. During this period, you will not be able to perform certain online/mobile banking transactions.
  - With this measure in place, fraudsters will not be able to use your new SC Mobile Key immediately to make any fraudulent transaction if your device has been tampered with. If you suspect that your SC Mobile Key has been compromised, please call our 24-hour Contact Centre at 6747 7000 immediately.

Fast and Convenient

A virtual security token embedded in your mobile banking app

Seamless Experience
- With the new Standard Chartered Mobile Key, your physical security token cards will be replaced.
  
  It securely authenticates your login and transactions on the Standard Chartered Mobile app, without the need for Security Token Cards or One-Time Passwords (OTP) via SMS.
  
  If you use Online Banking on your desktop, you will only need your Standard Chartered Mobile app to authenticate your login from your registered mobile device.

How do I register?
- Simply download the latest Standard Chartered Mobile app. Log in with your username and password and you will be prompted to register for the Standard Chartered Mobile Key.
  
  You can also tap on the menu on the top left corner of the app under ‘Settings”. From the menu, select “Manage Standard Chartered Mobile Key” to register.

Readily Available

Standard Chartered Mobile Key is able to generate offline PIN even when you do not have data or mobile network connectivity.

Offline Mode
- If you need to perform desktop transactions, Standard Chartered Mobile Key can work even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode when you are performing online banking transactions on your computer.