Why should I register for the Inbox Notifications feature?

Registering for the Inbox Notifications feature allows you to view your banking alerts which are not high risk on your Standard Chartered Mobile App instead . They will be stored and saved in an easy-to-manage inbox, so you can be updated with all your alerts anytime, anywhere.

Is it compulsory to register for this feature?

No, it is not compulsory. You may also de-register yourself if you decide not to use it after registration. If you do not register for Inbox Notifications, you will continue to receive your banking alerts over email or SMS.

What happens if my mobile device fails to receive the bank notification alert?

If this happens, you will receive the banking alert via email or SMS instead.

Will registering for the Inbox Notifications affect my email alerts?

No, you will continue to receive email alerts.

How do I register for the Inbox Notifications feature?

There are two ways to register. 1. During installation of SC Mobile App, • Pop-up to allow notifications comes up. Select Allow • Accept Terms & Conditions 2. Post-login menu • Log in to Standard Chartered Mobile App • Click on the notification icon located on the top right of the screen • Click on “Turn On” and follow the on-screen instructions to complete your registration

Will I receive any notification alerts after registration ?

Yes, you will receive an email or SMS alert to confirm your registration.

How can I delete my alerts and notifications from the inbox?

To delete a single alert, swipe left and click on the red bin icon to delete an alert. To delete multiple alerts, click on the pencil icon on the top right hand to select multiple alerts to delete. The delete option can be found on the bottom right after selection of alerts.

How can I confirm that the Standard Chartered Mobile App is supported on my phone?

Standard Chartered Mobile App is supported on Apple iPhones with iOS 14 and above and smartphones with Android 9.0 and above. *From December 2021 onwards, SC Mobile will no longer be supported on iPhone 6 / 6S devices due to a security enhancement.

I am an Android user. Why am I not able to receive notifications when I am in mainland China?

Android users are unable to receive inbox notifications via the Standard Chartered Mobile App in Mainland China. You will receive your banking alerts via SMS instead.

Why do I still receive Email or SMS alerts despite registering for the Inbox Notifications feature?

On top of Inbox notification, email or SMS alerts will still be sent for transactional alerts for security purposes.

Can I register for the Inbox Notifications feature on multiple devices?

No. For your security reasons, you can are only allowed to register for inbox notifications on one mobile device.

What if I lose my mobile device?

If you’ve lost , simply download the Standard Chartered Mobile App on your new mobile device to register for all these features. This will immediately de-register the Standard Chartered Mobile App from your previous mobile device. Alternatively, you may call our 24-Hour Client Contact Centre at +65 6747 7000 for assistance.

I have already registered the features on my phone. Can a second user still log in to Standard Chartered Mobile App on my mobile device to view his/her accounts?

Yes, the second user can log in to Standard Chartered Mobile App on your mobile device. However, the second user will not compromise the security of your phone as they will not be able to register for any features on your mobile device.

I would like to register for the features on my phone but I received a prompt to register for Standard Chartered Mobile Key again. Why is this so?

You had previously registered for Standard Chartered Mobile Key on another mobile device. To register for Balances or Transactions feature on your current mobile device, you are required to re-register for Standard Chartered Mobile Key on the current mobile device by selecting “Register Now”. This will immediately de-register the Standard Chartered Mobile Key and all features from your previous mobile device.

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