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Protect yourself from unauthorised transactions when you shop online with your Standard Chartered Credit Card.

CardSafe Guarantee

Enjoy peace of mind when you shop online with your Standard Chartered Credit Card as you will not be liable for any unauthorised online transactions*.

Follow our recommended security practices under “How can you protect yourself from an unauthorised online transaction?” and ensure that online security has not been compromised
Follow our recommended security practices under “How can you protect yourself from an unauthorised online transaction?” and ensure that online security has not been compromised
Monitor your credit card transactions regularly and check your statements
Here are some simple steps you can take for a safer online shopping experience.Simply contact us at Toll Free Local Number 1800 747 7000

From overseas +65 6747 7000

Terms and Conditions »

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How do we protect you from unauthorised online transactions?

  • We send you an alert every time a transaction is made on your credit card. You can choose and pre-set a threshold amount so we send you a message whenever transactions over and above are made.

  • A One-Time Password (OTP) will be sent to the mobile phone registered with us for completion of online transactions made at a 3-D secure merchant. This provides an additional layer of authentication during the transaction. Make sure you and your supplementary cardholder’s details are always updated.

  • Our fraud detection system works round the clock, watching out for suspicious activity on your card. If any suspicious transactions are detected, we’ll call you to verify it immediately.

    How can you protect yourself from an unauthorised online transaction?

  • Monitor your account and reduce the chance of unauthorised transactions on your credit card account. Sign up for SMS Alerts here.

  • Enjoy peace of mind when you shop online with your Standard Chartered Credit Card as you will not be liable for any unauthorised online transactions*.

  • Always ensure that your credit card is kept securely with you and that your card details and PIN are never disclosed to anyone else.

  • Ensure that you only shop at reputable and secure sites. Some common indicators include the use of https:// in the URL, the presence of a digital certificate represented by a padlock or key in the bottom right hand corner and Verified by Visa or MasterCard SecureCode symbols.

  • To avoid falling prey to online fraudsters, read more about online threats here.
    Whenever you are in doubt or require any assistance, simply contact us at

    Toll Free Local Number    1800 747 7000
    From overseas  +65 6747 7000

  • Use your Standard Chartered Credit Card for your online purchase and you will not be held responsible for unauthorised online card transactions.

    CardSafe Guarantee Terms and Conditions apply.

  • No registration is required.

  • No, this guarantee is provided free to all eligible credit cardholders.

  • Please contact us at 1800 747 7000 /+65 6747 7000 immediately if you discover any discrepancies.

  • This is an added security measure provided by the bank. When a transaction exceeding a pre-defined value threshold (SGD500) is charged to your credit/debit card, the bank will send you a Transaction Alert via SMS. You may log in to Online Banking to change the threshold value. This alert serves as a fraud prevention measure and you should immediately contact the bank if the transaction was not authorised by you.

  • The threshold amount is SGD500 by default. You may choose to change this amount via Online Banking.

  • You will receive all Transaction Alerts by SMS. Please ensure your information with us is up to date.

  • List of  Full FAQS

Terms and Conditions

    1. were made via webpages on the Internet which do not use Verified by Visa and MasterCard SecureCode;
    2. have not been authorised by Cardholders and were carried out without the knowledge or consent of Cardholders;
    3. were not charged to Cards which are lost or stolen; and
    4. are successfully posted to the Card account and which we identify as an online transaction based on codes assigned by MasterCard International Incorporated/ Visa (“Online Card Transaction”).
    1. Online Card Transactions do not include transactions made at point of sale or telephone or mail order, over-the-counter transactions, or payments made using Standard Chartered Online Banking; and
    2. This Guarantee does not apply where Cardholders purchase goods by way of Online Card Transactions but where such goods are either not delivered by the online merchant or are not supplied to Cardholders’ satisfaction.