Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.

Am I able to select multiple cards for the PIN change in a single request?

No, you will only be able to change your PIN for one card at a time.

How long would it take for the request to be approved?

The PIN change will be effective immediately.

As the main cardholder, would I be able to perform a card PIN change for the supplementary card(s) in my account?

As a main cardholder, you will be able to perform PIN change for the supplementary card(s) in your account when you log in to Online Banking or Standard Chartered Mobile. The name embossed on the supplementary card will be displayed during the request submission process.

I received an SMS/ email with the message “You have exceeded the maximum number of PIN tries” and that my card is blocked. What does this mean?

For ATM and debit card Due to several attempts of keying in an invalid PIN, your ATM/ debit card has been blocked for security reasons. Please reset your PIN and activate your blocked card via Online Banking or Standard Chartered Mobile. For credit card Your credit card has only been blocked for PIN-based transactions such as cash withdrawal via ATM and balance enquiry. You may continue to use your card for other transactions which do not require the PIN. You may reset your ATM/ debit/ credit Card PIN through this card PIN change service request.

Card PIN Change

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Proceed

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

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How to reset my card PIN?

STEP 1

Go to “Help & Services” in the Services tab located at the bottom right corner, and tap on ‘View All’

STEP 2

Under Card Management, select "Debit/ATM PIN Change" or "Credit Card PIN Change".

STEP 3

Select the card that you wish to reset the PIN on.

STEP 4

Set the new PIN for your card.

STEP 5

Enter your 6-digit SC mobile key

STEP 6

Upon completion, your PIN has been changed successfully.

Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.
Am I able to select multiple cards for the PIN change in a single request?

No, you will only be able to change your PIN for one card at a time.
How long would it take for the request to be approved?

The PIN change will be effective immediately.
How many digits does the PIN comprise?

The PIN comprises 5-digits.
As the main cardholder, would I be able to perform a card PIN change for the supplementary card(s) in my account?

As a main cardholder, you will be able to perform PIN change for the supplementary card(s) in your account when you log in to Online Banking or Standard Chartered Mobile. The name embossed on the supplementary card will be displayed during the request submission process.

I received an SMS/ email with the message “You have exceeded the maximum number of PIN tries” and that my card is blocked. What does this mean?

For ATM and debit card

Due to several attempts of keying in an invalid PIN, your ATM/ debit card has been blocked for security reasons. Please reset your PIN and activate your blocked card via Online Banking or Standard Chartered Mobile.

For credit card

Your credit card has only been blocked for PIN-based transactions such as cash withdrawal via ATM and balance enquiry. You may continue to use your card for other transactions which do not require the PIN.

You may reset your ATM/ debit/ credit Card PIN through this card PIN change service request.

How can we help you today?

What kind of loan are you looking for?

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

How to reset my card PIN?

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

Other Service Requests

Credit Balance Refund

Report Lost/Stolen Card

Cheque Book Request

Card Replacement

Update Profile Details

Card Activation & PIN Set

Closure of CashOne/CreditCard Instalment Loan

Credit Card Cancellation

Status Enquiry

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