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With a few simple steps you can resolve disputes over your card transactions.

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Card Transaction Dispute Journey

STEP 1

On Help & Services, scroll to “Service request by category” and under “Card Management” select “Credit Card Transaction Dispute”

STEP 2

Select Card– Only one card per request.

STEP 3

4 broad category options for transaction disputes to choose from-

For further assistance please click here to further view each of the problems that you may encounter:

I have a problem with the transaction details

I didn’t authorize this transaction

I have a problem with the goods and/or services

I have a problem with an ATM Cash Withdrawal

Our available Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

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Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

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Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

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Card Replacement

Damaged your cards? Raise a request for a card replacement.

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Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

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Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

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Other Requests

Can’t find a service request on the Help & Services menu?

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Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

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Credit Card Cancellation

Raise a request for closure through our online channels.

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Status Enquiry

Track the status of your service request here.

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FAQs

  • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

  • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

  • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

  • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

  • Yes, you will receive an SMS or Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

  • Yes, you may submit multiple service requests under different service request types.

  • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

  • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.