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Having problems with the transaction details?

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I have a problem with the transaction details

STEP 1

6 issue options under “I have a problem with the transaction details”. Each option has the same process flow

STEP 2

After selecting an issue option, you have an option to select up to 10 transactions with issues.

Note: Only up to 90 days of transactions are shown

STEP 3

Select transactions by selecting radio buttons

STEP 4

Once transactions selected and Next is clicked. Different transaction issues will be displayed based on the option selected earlier. You will then need to scroll down on this page

STEP 5

At the bottom of the page, you have options to upload sales document and merchant correspondence.

Note: Description of what was purchased is a mandatory field

STEP 6

To upload sales document and merchant correspondence , you can either take a photo or upload from photo or file folders based on device options.

STEP 7

Description of what was purchased and issue description to be entered (limited to 500 characters) and declaration of correct and accurate info needs be ticked

STEP 8

Confirmation screen of all details before submission

STEP 9

Request submission  and confirmation with service number.

Step10

You can check request status via Status tab

Our available Service Requests

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Electronics, Mobile Phone, Phone

iPhone and Android Apps

Bank anytime, anywhere with our new iPhone and Android mobile banking apps

FAQs

  • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

  • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

  • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

  • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

  • Yes, you will receive an SMS or Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

  • Yes, you may submit multiple service requests under different service request types.

  • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

  • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.