Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/sg


Proceed

How can we help you today?

Open an Account

Apply for a Credit Card

Take up a Loan

Grow my Wealth

Sign-up for Insurance

What kind of loan are you looking for?

CashOne Personal Loan

Debt Consolidation Plan

Credit Card Funds Transfer
report-lost-stolen-card

Having problems with the transaction details?

  • Scb ctdda
  • Scb ctdda
  • Scb ctdda
  • Scb ctdda
  • Scb ctdda
  • Scb ctdda
  • Scb ctdda
  • Scb ctdda
  • Scb ctdda

I have a problem with the transaction details

STEP 1

6 issue options under “I have a problem with the transaction details”. Each option has the same process flow

STEP 2

After selecting an issue option, you have an option to select up to 10 transactions with issues.

Note: Only up to 90 days of transactions are shown

STEP 3

Select transactions by selecting radio buttons

STEP 4

Once transactions selected and Next is clicked. Different transaction issues will be displayed based on the option selected earlier. You will then need to scroll down on this page

STEP 5

At the bottom of the page, you have options to upload sales document and merchant correspondence.

Note: Description of what was purchased is a mandatory field

STEP 6

To upload sales document and merchant correspondence , you can either take a photo or upload from photo or file folders based on device options.

STEP 7

Description of what was purchased and issue description to be entered (limited to 500 characters) and declaration of correct and accurate info needs be ticked

STEP 8

Confirmation screen of all details before submission

STEP 9

Request submission  and confirmation with service number.

Step10

You can check request status via Status tab

Our available Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

Read More More

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

Read More More

Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

Read More More

Card Replacement

Damaged your cards? Raise a request for a card replacement.

Read More More

Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

Read More More

Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

Read More More

Other Requests

Can’t find a service request on the Help & Services menu?

Read More More

Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

Read More More

Credit Card Cancellation

Raise a request for closure through our online channels.

Read More More

Status Enquiry

Track the status of your service request here.

Read More More
Electronics, Mobile Phone, Phone

iPhone and Android Apps

Bank anytime, anywhere with our new iPhone and Android mobile banking apps

FAQs

  • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

  • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

  • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

  • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

  • Yes, you will receive an SMS or Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

  • Yes, you may submit multiple service requests under different service request types.

  • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

  • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.