How do I check my request status?

You may check the status by going to the 'Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.

Can I request multiple cheque books on the same account?

Yes, you may submit the request for cheque books again. However, do note that charges may apply. Refer to the pricing guide on our website for more details. You may also check the charges by clicking on the ‘Fee Schedule’ link when submitting your request.

Can I submit a cheque book request for more than one account in a single request?

Yes, you may select multiple eligible accounts in a request. However, do note that charges may apply. Refer to the pricing guide on our website for more details. You may also check the charges by clicking on the ‘Fee Schedule’ link while submitting your request.

When can I expect to receive the cheque book?

You will receive your requested Cheque Book within 5 to 7 working days.

Where will the cheque book be sent to?

We will send the cheque book to the account's mailing address in our records.

Cheque Book Request

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Proceed

Running out of cheques? Raise a request for a new cheque book.

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How to request a new Cheque Book?

STEP 1

Go to “Help & Services” in the Services tab located at the bottom right corner, and tap on ‘View All’

STEP 2

Under Account Management, select "Cheque Book Request".

STEP 3

Select the account(s) that you are requesting a cheque book for.

STEP 4

Review the details.

STEP 5

Submit your request. We will send you an email and SMS when the request is completed.

How do I check my request status?

You may check the status by going to the ‘Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.
How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.
Will I be alerted when the request is completed?

You will receive an SMS and email when the request is completed.
Can I request multiple cheque books on the same account?

Yes, you may submit the request for cheque books again. However, do note that charges may apply.

Refer to the pricing guide on our website for more details.

You may also check the charges by clicking on the ‘Fee Schedule’ link when submitting your request.
Can I submit a cheque book request for more than one account in a single request?

Yes, you may select multiple eligible accounts in a request. However, do note that charges may apply.

Refer to the pricing guide on our website for more details.

You may also check the charges by clicking on the ‘Fee Schedule’ link while submitting your request.

When can I expect to receive the cheque book?

You will receive your requested Cheque Book within 5 to 7 working days.
Where will the cheque book be sent to?

We will send the cheque book to the account’s mailing address in our records.

How can we help you today?

What kind of loan are you looking for?

Running out of cheques? Raise a request for a new cheque book.

How to request a new Cheque Book?

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

How-to Video

Other Service Requests

Credit Balance Refund

Report Lost/Stolen Card

Card Replacement

Update Profile Details

Card Activation & PIN Set

Card PIN Change

Closure of CashOne/CreditCard Instalment Loan

Credit Card Cancellation

Status Enquiry

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