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Credit balance refund

Request for Credit Card Fee Waiver

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How to request for a Credit Card Fee Waiver?

STEP 1

On Help & Services, navigate to “Service request by category” and under “Card Management” select “Credit Card Fee Waiver”

STEP 2

Select the fee type and you will be shown the eligible cards for fee waiver

STEP 3

You can select up to 5 cards. Then click on the NEXT button.

STEP 4

You will have to agree on the T&C and Click the YES button

STEP 5

Eligible fee transactions will be displayed

STEP 6

Select the fee transactions to be waived

STEP 7

Check request details on confirmation screen

STEP 8

Acknowledgement screen

Other Service Requests

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