How do I check my request status?

You may check the status by going to the 'Status’ tab under Help & Services on both Online Banking and Standard Chartered Mobile.

How long will the status of my service request(s) be displayed?

Your “Active” request(s) will be displayed till the status is updated to “Completed”. Your “Completed” request(s) will be displayed for 90 days.

Will I be alerted when the request is completed?

You will receive an SMS or email when the request is completed.

Can I report lost or stolen for multiple cards in a single request?

Yes, you may select multiple cards, including Credit Cards, Debit Cards and ATM Cards, to be reported as lost or stolen in a single request

I don’t see any option asking for card replacement when I submit a report lost/ stolen card request. Will the replacement card be sent to me?

Yes, we will send the replacement card(s) to the account's mailing address in our records.

Are there any charges for the card replacement?

No, the card replacement is free.

Will you be sending me the same card number or a new card number?

The replacement card will have a new card number and a new CCV number on the back of the card. Please update your card details for any online credit card arrangements that you may have with merchants as well as your mobile wallets such as Google Pay, Apple Pay, Samsung Pay.

Do I still need to perform card activation upon receiving the card?

Yes, please activate the card before usage. For more information on card activation and PIN set, click here .

My credit card is linked to my current/savings account(s). Do I have to relink my account(s) when I receive my new replacement card?

No, you will not need to relink your account(s) as your existing account linkage(s) will remain on this replacement card.

Will you transfer my Credit Card GIRO arrangement to the new card?

Yes. For Standard Chartered accounts, the process is immediate. For non-Standard Chartered accounts, the process will take approximately four to six weeks. Kindly note that for GIRO payments which are debited from non-Standard Chartered accounts, you are advised to make payment manually until you receive a confirmation letter from Standard Chartered Bank informing you that the GIRO arrangement has been successfully set up.

Report Lost/Stolen Card

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