Will I be alerted when the request is completed?

You will receive an SMS or email when the request is completed.

What are the personal particulars which I can update?

Profile details Date of Birth City of Birth Country of Birth Nationality Marital Status Qualifications Identity details NRIC Passport No. Passport Expiry Date Contact details Email Address Local Mobile Number Overseas Mobile Number Local Home Number Local Office Number Address details Residential Address Alternate Address Office Address Mailing Address Tax Residence Information Tax Residence Country Tax Identification Number (TIN) Reason for not providing TIN

Are there any documents that I need to prepare to update my profile?

You may be asked to upload a supporting document, such as a photocopy of your NRIC or passport, for our verification purposes.

Am I able to submit multiple requests?

Yes, you may submit multiple requests. However, please note that if there are any duplicated requests on the same changes, you may receive an alert that your subsequent request has been cancelled.

How long will it take to process my request?

Most of the requests (such as address or contact details update) are updated instantly. Other requests may take up to 2 working days.

Update Profile Details

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Proceed

Changed your address or mobile number? Raise a request to update your personal particulars.

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How to update my profile details?

STEP 1

Go to “Services” tab located at the bottom right corner.

STEP 2

Edit your profile details.

STEP 3

Review your profile change(s). Note: You may be requested to upload a document in the next step for verification purposes.

STEP 4

Enter your 6-digit SC Mobile Key PIN to authorise this transaction.

STEP 5

Submit your request. We will send you an email and SMS when the request is completed.

Will I be alerted when the request is completed?

You will receive an SMS or email when the request is completed.
What are the personal particulars which I can update?
Profile details
1. Date of Birth
2. City of Birth
3. Country of Birth
4. Nationality
5. Marital Status
6. Qualifications
Identity details
1. NRIC
2. Passport No.
3. Passport Expiry Date
Contact details
1. Email Address
2. Local Mobile Number
3. Overseas Mobile Number
4. Local Home Number
5. Local Office Number
Address details
1. Residential Address
2. Alternate Address
3. Office Address
4. Mailing Address
Tax Residence Information
1. Tax Residence Country
2. Tax Identification Number (TIN)
3. Reason for not providing TIN
Are there any documents that I need to prepare to update my profile?

You may be asked to upload a supporting document, such as a photocopy of your NRIC or passport, for our verification purposes.
Am I able to submit multiple requests?

Yes, you may submit multiple requests. However, please note that if there are any duplicated requests on the same changes, you may receive an alert that your subsequent request has been cancelled.
How long will it take to process my request?

Most of the requests (such as address or contact details update) are updated instantly. Other requests may take up to 2 working days.

How can we help you today?

What kind of loan are you looking for?

Changed your address or mobile number? Raise a request to update your personal particulars.

How to update my profile details?

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

Other Service Requests

Credit Balance Refund

Cheque Book Request

Card Replacement

Report Lost/Stolen Card

Card Activation & PIN Set

Card PIN Change

Closure of CashOne/CreditCard Instalment Loan

Credit Card Cancellation

Status Enquiry

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