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Understanding Late Payment Charge on Credit Cards

Important information:

As a gesture of goodwill, the bank offers clients one (1) late payment charge waiver across all eligible account(s) with the Bank within a period of 12 rolling months.

If you have been granted a waiver in the past 12 rolling months, we will not be able to grant you any further waivers nor consider any appeals.

Example: If the client has two credit card accounts (Credit Card A & Credit Card B) with the Bank. Credit Card B incurred a late payment charge of S$100 in August 2022 due to late payment. However, client has already received waiver on Credit Card A in the past 12 months, back in September 2021. Client will not be eligible for further fee waiver, and will be expected to pay the S$100 charge levied for Credit Card B.

If you have not been granted a waiver in the past 12 rolling months, you may submit a waiver requests via our self-help channels (via SC Mobile/ Online Banking or automated phone banking system).

Should you face a difficult situation, you may make your appeal via the secured mailbox option in your Standard Chartered Online Banking or Mobile App (complete details must be provided for a review).

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Why is there a late payment charge in my credit card statement?

You will be charged a late payment charge of S$100 if the minimum payment due as indicated on your statement is not received by then. This S$100 charge is a fixed fee levied on the credit card account, irrespective of the amount outstanding in the account. This late payment charge also applies to Credit Card Funds Transfer and CashOne instalment loan accounts.

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How to avoid a late payment charge?

Simply ensure your payments are credited to your account by the payment due date which is indicated in your statement.

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What happens if you don’t pay on time?

If your minimum payment due is not received by the payment due date, you might experience the following:

  • Your credit card may be suspended
  • Being consistently late for credit card payments may affect your credit rating and your ability to obtain new unsecured credit facilities

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Are there ways to remind me of my payment due date?

Yes, you may register for payment alerts via Standard Chartered Online Banking . Do note that registration for alerts (delivered to you via email) is only available through Online Banking. Post registering for payment alerts, please proceed to your SC Mobile Banking App to check that your notifications have been enabled to receive such alerts on your app.

If you have not done so, you may also wish to consider subscribing for eStatement 

Other payment channels:

Please note that payment is effective only when cleared funds are received in your Standard Chartered account.

Payment Channel
How to make your payments
GIRO Arrange for your Credit Card or Personal Loan payments to be debited automatically each month from your designated bank account. Simply download the Interbank GIRO form here to apply. If the debiting account is from Standard Chartered Bank (Singapore) Limited, this may take up to 2 weeks for processing. For all other banks, it may take 4 to 6 weeks.

FAQs

  • Late payment charge is levied once the minimum payment due is not received by the bank by the due date indicated on your statement.

  • You may submit your requests for waiver of late payment charges through:

    SC Mobile or Online Banking

    • Step 1: Login to SC Mobile or Online Banking
    • Step 2: Select “Help & Services”
    • Step 3: Select “Card Management”
    • Step 4: Select “Credit Card Fee Waiver”
    • Step 5: Select eligible card for fee waiver

    Automated phone banking system

    • Step 1: Call the bank’s hotline
    • Step 2: Press 2 for Fee Waivers
    • Step 3: Press 2 for Credit Card Late Fee Waiver
    • Step 4: Enter 16-digit Credit Card number

  • Your waiver request was reviewed against your repayment history together with any past waivers provided. As a gesture of goodwill, we will offer all clients one late payment charge waiver across all their eligible account(s) with the Bank (where the account is valid and is in good standing; not delinquent for more than 30 days or more) within a period of 12 months. As you have received a waiver in the past 12 months, we are unable to grant any further waivers. Please pay your outstanding bill promptly to avoid further charges.

  • The one late payment charge waiver given within the period of 12 months will only be based on the latest charge found on your current or unbilled statement.

  • Merchant refunds are not considered as payments to your card account. Please ensure payments are made to your account by the payment due date which is indicated in your statement, to avoid any late payment charges.

  • We understand that challenging situations may arise, such as major medical emergencies or other unfortunate situations. You may submit your appeal via the secured mailbox option via your Standard Chartered Online Banking or Mobile App. Please select “Cards” and “Inquiry” under Message Category and provide the following mandatory information in your request along with the subject title: “Appeal for Credit Card Late Payment Charge Waiver”: so we may proceed to review your appeal request:

    • Date of late payment charge
    • Appeal reason
    • Details or description of your appeal
    • Date of occurrence of appeal reason

    An outcome of your appeal will be sent to you within 5 working days.

    Note: Please provide all mandatory information in your appeal. Appeals with incomplete information will not be reviewed.