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  • Fraud Scam
  • Do you suspect that you’ve been scammed?

You can now temporarily disable your digital services instantly if you suspect your login credentials may have been compromised.

Call our Client Contact Centre and simply select option 9 in the menu

With this new feature, you can temporarily disable your Online/ Mobile Banking and Online Trading access immediately whenever you suspect your login credentials may have been compromised. Please note that this does not include blocking a compromised card or account. To block your card or account, you may call us or use the Live Chat function.

Steps to temporarily disable your Online/ Mobile banking and Online Trading login access

Step 1: Call our Client Contact Centre hotline at +65 6747 7000

Step 2: Select option 9 in the main menu

Step 3: Enter your 7-digit NRIC number or 16-digit debit/credit card number

Step 4: Perform second level authentication via SC Mobile Push Notification or SMS OTP

Step 5: Press 1 to confirm your request to disable your Online/ Mobile banking and Online Trading login access

Please note the following:

  • You will receive a SMS notification upon successful deactivation of digital services
  • Reactivation of Online/ Mobile Banking access can only be performed in-person at any of our branches
  • To report a fraud or scam, please call our Client Contact Centre and select option 1 for immediate fraud-related support.

FAQs

  • Calling the Contact Centre serves as the fastest channel to temporarily disable your digital accesses. However, you may also chat with an agent via our live chat function, walk into any of our branches or reach out to your Relationship Manager (if any) for assistance.

  • No, once you confirm to temporarily disable your Online/ Mobile banking, you will not be able to trade on the SC Online Trading platform.

  • No. Due to security reasons, reactivation of Online/ Mobile Banking access can only be performed in-person at any of our branches. Please bring along your supporting documents such as NRIC/ passport for verification.

  • No, your debit/ credit card(s) and account(s) will not be automatically blocked. Only your Online Banking, Mobile Banking and SC Online Trading app access will be temporarily blocked. Please call the Client Contact Centre or chat with an agent to block your debit/ credit card(s) &/or account(s).

  • All incoming and outgoing transactions which have been scheduled prior to you disabling your Online/Mobile Banking access such as scheduled transfers, GIRO, salary credit, will continue to be processed.