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Suspect you have been a victim of fraud or scam? Find out what to do if you have been scammed

Kill Switch

Make a police report

Block your card(s)

Contact Us

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Kill Switch

  • Kill Switch (Disabling of internet and mobile banking access)

    • This is a self-service function to allow you to quickly suspend your account(s), if you suspect that your account has been compromised.

      To activate the kill-switch, please contact us immediately at +65 6747 7000, and press option 9.

      Click here to learn more.

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Make a police report

  • Make a police report

    • You can make a police report online at the Singapore Police Force website or in person at a police station.

       

      To make a police report online with your Singpass, please visit the Singapore Police Force website > e-Services > Lodge Report > Police Report

       

      If you do not have Singpass, you may lodge a report via I-Witness by visiting the Singapore Police Force website > I-Witness

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Block your card(s)

  • Block your credit or debit card

    • Block your cards(s) immediately via SC Mobile app or Online Banking.

      1. Login to SC Mobile app or Online Banking.
      2. Click on ‘Help & Services’
      3. Select ‘Report Lost/ Stolen Card’

      Click here to view a step-by-step guide

  • Important notes
      • Card(s) will be blocked immediately and the blocked card(s) cannot be reactivated. This includes supplementary cards.
      • You will not be liable for any transactions on the card(s) after this report. Any existing card balances will be transferred to the new replacement card(s).
      • To replace your card(s), please select ‘Replace Card’ to raise a separate request after you have successfully blocked your card(s).
      • Please ensure your mailing address is updated in the Bank’s records before submission of the request. Click here on how to update your mailing address.
      • The replaced card will have a new number and PIN. You will need to update your existing card billing and payment arrangements (if any) after receiving your new card.
      • Any existing GIRO arrangement will be transferred to the new credit card and a letter will be sent to confirm on the setup
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Contact Us

  • Speak to us

    • Contact us at the following numbers and select ‘1’ to report a fraudulent transaction.

      Personal Banking

      (+65) 6747 7000

      (24-hour)

      Priority Banking

      (+65) 6846 8000

       

      Alternatively, use our live chat message service by selecting the floating icon at the bottom right of this page.

       

      This chat service is available from Monday to Sunday (including public holidays), 8am to 8pm

  • Report a security concern

    • If you have received a suspicious email (phishing), call (vishing) or text message (smishing) targeting you as a customer of Standard Chartered or identified a suspicious social media account claiming to represent Standard Chartered, report it to us immediately by emailing phishing@sc.com.

       

      Please share as many details as you can to help us with our investigations e.g., sender details, attachments, screenshots and links.

       

      To report any security issues related to our online services and applications, please contact security@sc.com.