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The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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How the bank protects you

SMS & EMAIL

Funds Transfer

Kill Switch

12-Hour Cooling Period

Online Security

Monitoring & Alerts

Personal cvp s

SMS & EMAIL

  • SMS & EMAIL
    • Removal of clickable phone numbers in bank-sent emails and SMSes

      We no longer send any clickable links via SMS or emails.

      If you receive any SMS or email with a clickable link, please contact us immediately at +65 6747 7000.

    • SMS Sender ID

      We would never contact you using a +65 number or direct you to a personal mobile number for more information.

      Should you receive any SMS from a number that starts with +65, and who may be impersonating a staff of the bank, please ignore these SMS and contact us immediately at +65 6747 7000, to report.

Personal cvp s

Funds Transfer

  • Funds Transfer
    • Revision of funds transfer limit

      To protect our clients from any possible exposure to fraud and scams, we have reduced the default transfer limit to SGD5,000 with effect from 1 November 2022.

      You can lower or increase your transfer limits anytime with SC Mobile. The maximum daily transfer limit is SGD200,000.

    • Additional transaction signing required

      For any addition of a new payee or to make a  transaction above SGD5,000, a Transaction Signing PIN (TSP) will be required as a step-up authentication.

Personal cvp s

Kill Switch

  • Kill Switch
    • Kill Switch (Disabling of internet and mobile banking access)

      This is a self-service function to allow you to quickly suspend your account(s), if you suspect that your account has been compromised.

      To activate the kill-switch, please contact us immediately at +65 6747 7000, and press option 9.

      Click here to learn more.

Personal cvp s

12-Hour Cooling Period

  • 12-Hour Cooling Period
    • 12-hour cooling period for the activation of new Digital Token

      For any new digital token registration or transfer of token to a new device, a 12-hour cooling period will be applied.  During this period, no high-risk transactions such as the change of personal data or funds transfers can be done.

      If you receive a  notification that an unauthorised new digital token has been set up, you may enable the Kill Switch function and contact us immediately at +65 6747 7000 to report the incident.

      Click here to learn more about Kill Switch

Plan laptop notebook pen mobile

Online Security

  • Online Security
    • SC Mobile Key

      The Standard Chartered Mobile Key replaces the physical security token cards. The enhanced encryption capabilities improve the overall security of your mobile app.

    • It securely authenticates your login and transactions without the need for Security Token Cards or One-Time Passwords (OTP) via SMS.

    • 256 bit encryption

      When you perform online banking, your transactions are encrypted to protect against data from being intercepted and stolen by hackers.

    • Secure firewalls

      Our online services are protected by firewalls to protect against potential breaches.

    • Automatic logouts

      Your online banking session will be logged out after 15 minutes of inactivity to prevent others from gaining access to your account.

Personal cvp s

Monitoring & Alerts

  • Monitoring & Alerts
    • Monitoring

      Banking systems and transactions are continuously monitored by our security team to detect and respond to any threats or risks.

    • Email and SMS alerts

      Configure SMS and email alerts to stay informed of account information changes or transactions made on your accounts.

    • Secure eStatements

      eStatements enable you to keep track of all your transactions easily and efficiently. It is password protected and is only sent to the email address registered with the bank.