Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/sg and entering a website operated by other parties.

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Person, Human, Hand

How the bank protects you

SMS & EMAIL

Funds Transfer

Kill Switch

12-Hour Cooling Period

Online Security

Monitoring & Alerts

Personal cvp s

SMS & EMAIL

  • SMS & EMAIL
    • We no longer send any clickable links via SMS or emails.

      If you receive any SMS or email with a clickable link, please contact us immediately at +65 6747 7000.

    • We would never contact you using a +65 number or direct you to a personal mobile number for more information.

      Should you receive any SMS from a number that starts with +65, and who may be impersonating a staff of the bank, please ignore these SMS and contact us immediately at +65 6747 7000, to report.

Personal cvp s

Funds Transfer

  • Funds Transfer
    • To protect our clients from any possible exposure to fraud and scams, we have reduced the default transfer limit to SGD5,000 with effect from 1 November 2022.

      You can lower or increase your transfer limits anytime with SC Mobile. The maximum daily transfer limit is SGD200,000.

    • For any addition of a new payee or to make a  transaction above SGD5,000, a Transaction Signing PIN (TSP) will be required as a step-up authentication.

Personal cvp s

Kill Switch

  • Kill Switch
    • This is a self-service function to allow you to quickly suspend your account(s), if you suspect that your account has been compromised.

      To activate the kill-switch, please contact us immediately at +65 6747 7000, and press option 9.

      Click here to learn more.

Personal cvp s

12-Hour Cooling Period

  • 12-Hour Cooling Period
    • For any new digital token registration or transfer of token to a new device, a 12-hour cooling period will be applied.  During this period, no high-risk transactions such as the change of personal data or funds transfers can be done.

      If you receive a  notification that an unauthorised new digital token has been set up, you may enable the Kill Switch function and contact us immediately at +65 6747 7000 to report the incident.

      Click here to learn more about Kill Switch

Plan laptop notebook pen mobile

Online Security

  • Online Security
    • The Standard Chartered Mobile Key replaces the physical security token cards. The enhanced encryption capabilities improve the overall security of your mobile app.

    • It securely authenticates your login and transactions without the need for Security Token Cards or One-Time Passwords (OTP) via SMS.

    • When you perform online banking, your transactions are encrypted to protect against data from being intercepted and stolen by hackers.

    • Our online services are protected by firewalls to protect against potential breaches.

    • Your online banking session will be logged out after 15 minutes of inactivity to prevent others from gaining access to your account.

Personal cvp s

Monitoring & Alerts

  • Monitoring & Alerts
    • Banking systems and transactions are continuously monitored by our security team to detect and respond to any threats or risks.

    • Configure SMS and email alerts to stay informed of account information changes or transactions made on your accounts.

    • eStatements enable you to keep track of all your transactions easily and efficiently. It is password protected and is only sent to the email address registered with the bank.