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Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Have a question? We are always ready to help.

Get the answers to your banking needs in the following ways

Digital & Voice Services

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Compliments & Complaints

Digital & Voice Services

We offer a wide range of transactions and services for your accounts via  Standard Chartered Mobile App  and  Online Banking  . Login today!

  • SC Chat

    • To start a chat, click on the chat icon on the bottom right of this page.

        

      Our chatbot is available 24/7 to assist you with your queries. If you need further assistance, you can request to be connected to an agent. Live chats are available from Monday to Sunday (including public holidays), 8am to 8pm.

Water, Waterfront, Construction Crane

Visit us

  • Automated Teller Machine (ATM) services

    • – Cash withdrawal

      – Balance inquiry

      – PIN change

      – Fund transfer (Own account only)

      – Last four transaction inquiry

      – Cheque book request

      – Statement request

  • Cash Deposit Machine (CDM) services

    • – Cash deposit

      – Credit card repayment

      – Balance inquiry

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Compliments & Complaints

Share with us your experience

Thank you for taking the time out to share your feedback with us. You may reach out to us via the following channels:

  1. Contact Centre
  2. SC Chat
  3. Online Banking (submit via ‘Mailbox’)
  4. Our branches

For complaint regarding a Personal Banking product, you can click SC Chat for assistance.

For complaint regarding an investment product or an insurance policy, you may send your case to Wealth_Complaints@sc.com for an independent review.  As part of our investigation process, we will provide an acknowledgement of your submission within two (2) business days.

We will try to resolve your complaint quickly and fairly and if we anticipate that we will take longer than twenty (20) business days, we will contact you within this time to provide you with an update to our progress, indicative timeframe for completion and refer you to an alternative dispute resolution scheme, should you wish to do so. You will be provided with a written response upon completion and resolution of your submission.

Alternative dispute resolution scheme:

If despite our best efforts you remain dissatisfied with our resolution to your complaint, you may wish to contact The Financial Industry Disputes Resolution Centre (FIDReC) for further assistance. Visit the FIDReC website to learn more about their dispute resolution process.