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Important Information

Digitising Payments in Singapore

Standard Chartered Bank (Singapore) Limited (“the Bank”) is at the forefront of driving digitalisation. We believe in a sustainable future for the next generation and setting the industry standard to accelerate digital innovation, paperless processes and increase adoption among institutions and individuals.

With sustainability as a key focus for the Bank, we are firmly committed to going digital and will be eliminating the use of paper for all your payment initiations across all channels including branches effective from 1 January 2021 (save for limited exceptions such as cheques). Thereafter, all outward payments from your accounts with us will need to be initiated using our digital platform – Straight2Bank (S2B).

To avoid any service disruption, please be ready to process all your payment transactions using S2B by 1 January 2021.

S2B is an award-winning online platform that can support all your digital payments needs. It is efficient, secure and convenient, providing you with greater control and visibility over your financial activities.

We are excited to support your digital journey with us as we move towards a more sustainable future together.

Thank you for your support.

Yours sincerely,

Standard Chartered Bank (Singapore) Limited

 

 Frequently Asked Questions

  1. What are the outward payment transactions that will not be processed if I submit instructions via your branches, email, fax or post from 1 January 2021?

Generally, all payment transactions, including:

    • Internal transfers within Standard Chartered Bank (Singapore) Limited accounts
    • Local / Overseas Remittance which includes Payroll, MAS Electronic Payment System (MEPS), Real-time Gross Settlement (RTGS) and Telegraphic Transfer

However, please note that cheques will continue to be accepted for manual processing. Should there be any other payment transactions which need to be processed manually, we will inform you of this.

 

  1. What should I do next?
    1. For clients who are already registered on Straight2Bank (S2B):
      Please start transacting via S2B. You may visit https://www.sc.com/sg/business-channels-access/straight2bank/ for more information on S2B and our S2B Support Center. For existing Group/User ID activation and maintenance issues or any other assistance, kindly contact your Relationship Manager or our Client Care Centre at 1800 743 3000 (Select Option 3 for S2B), from Monday to Friday (except Public Holidays), 9am to 6pm. You can also email your queries to sg.business@sc.com and our client care executive will get in touch with you as soon as possible.
    2. For clients who are not registered on Straight2Bank (S2B):
      To avoid any service disruption, please sign up for S2B before 1 January 2021.
      To sign up, please complete the S2B Setup Form available at sc.com/sg/bb-s2bcsf and mail it back to us using the Business Reply Envelope available at https://av.sc.com/sg/content/docs/bb-bre.pdf. If you require assistance to complete the form, please refer to the guide available at www.sc.com/sg/bb-s2bcsg. For further assistance, kindly contact your Relationship Manager or our Client Care Centre at 1800 743 3000 (Select Option 3 for S2B), from Monday to Friday (except Public Holidays), 9am to 6pm. You can also email your queries to sg.business@sc.com and our client care executive will get in touch with you as soon as possible.

 

  1. I am not sure if I have Straight2Bank. How can I find out?
    Kindly contact your Relationship Manager or our Client Care Centre at 1800 743 3000 (Select Option 3 for S2B), from Monday to Friday (except Public Holidays), 9am to 6pm. You can also email your queries to sg.business@sc.com and our client care executive will get in touch with you as soon as possible.