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Frequently Asked Questions – Beyond Credit Card Complimentary Air Tickets Upgrade Programme

Eligible customers will receive a push notification via the SC Mobile app within seven (7) working days of their Beyond Credit Card approval, with details on how to redeem the Complimentary Air Ticket Upgrade.

 

1. Who can enjoy this Complimentary Air Tickets Upgrade Programme?

Principal Cardholders of the Beyond Credit Card are eligible for this exclusive benefit.

 

2. How do I redeem the Complimentary Air Ticket Upgrade?

You will receive a push notification via the SC Mobile app:

Click on “Redeem now” to access your redemption codes. To utilise this benefit, call the Beyond Concierge at 1800 407 5212 (Singapore) or +852 3016 3977 (International), and provide the redemption code(s).

For a smooth redemption process, do also prepare the following information which may be requested by Beyond Concierge:

  • Beyond Credit Card details
  • Travellers’ passport details;
  • Flight itinerary details, including airlines, dates, all accompanying passenger information and frequent flyer membership details, etc.; and
  • Any special requests.

Do note that you may also be prompted to register for an account on Mastercard Travel and Lifestyle Services to avail this benefit.

 

3. What am I entitled to under this Complimentary Air Tickets Upgrade Programme?

Benefit Enjoy two (2) complimentary Business Class upgrades on renowned airlines when you purchase two (2) Business Class tickets and up to two Premium Economy tickets.
Airline This Programme is applicable to flights that offer both Premium Economy and Business Class options.
How to Qualify Buy two (2) Business Class tickets and at least one (1) Premium Economy Class ticket with your Beyond Credit Card.
Paid Ticket

Business Class tickets: The paid Business Class tickets can be on any fare type.

Premium Economy tickets:

• The paid Premium Economy Class ticket(s) must be on non-restricted (most expensive fare type of a booking class) fare types only.
Upgraded Ticket The upgraded ticket is subject to the most restricted (least expensive fare type of a booking class) fare type of the respective airline’s Business Class.
Additional

Notes

  • • A maximum of two (2) upgrades may be redeemed in one flight itinerary;
  • • You and your travel companion(s) using the Complimentary Air Ticket Upgrade(s) must be travelling on the same flight itinerary.
  • • The flight itinerary must start and end in the same city.
  • • Only one (1) layover of less than 24 hours is permitted.
  • • Open tickets, open returns, circle trips, stopovers and round-the-world trips are not permitted.

4. Which airlines are covered under this Programme? What happens if my selected airline does not have a corresponding Premium Economy Class or Business Class?

This Programme is only applicable to flights that offer both Premium Economy and Business Class options. Should you like to utilise the Programme, do make sure that your chosen flight itinerary meets all the qualifying requirements.

 

5. What does non-restricted and most restricted fare type mean?

Non-restricted fare type refers to the most expensive fare type of a booking class, and most restricted fare type refers to the least expensive fare type of a booking class.

The fare type determines your checked baggage allowance, ability to change or cancel your booking, select your preferred seat and more.

For illustration purposes only

Airline Most restricted fare type Standard fare type Non-restricted fare type
Singapore Airlines Lite Standard Flexi
Cathay Pacific Light Essential Flex
Emirates Special Saver/Flex Flex Plus
All Nippon Airways Super Value Special/Basic Full Flex

 

6. What if the fare types for the paid and/or upgraded ticket(s) are sold out for my desired flight itinerary?

If the fare types are sold out, you may consider an alternative date/timing which meet all the qualifying requirements.

 

7. What does a layover refer to?

A layover is short stop at a place/city en route to your final destination. For the purpose of this Programme, an eligible layover refers to any one (1) stop between your start and end destination which lasts for less than 24 hours for international flights or less than four hours for domestic flights.

 

8. What do open tickets, open returns, circle trips and stopovers refer to?

  • Open tickets refer to air tickets with no fixed travel dates or times, but a pre-determined validity period.
  • Open returns refer to flexible air tickets with no date or time of return specified.
  • Circle trips refers to trips in which the start and end destination of the flight itinerary is the same, but involves multiple stopovers between.
  • Stopovers refer to long stops at a place/city en route to your final destination which lasts for more than 24 hours. For example, if you are travelling from Singapore to Paris and stay at Dubai for multiple days while waiting for your connecting flight to Paris, it is considered as a stopover.

 

9. How long are redemption codes valid for?

The redemption codes are issued on the approval date of the Beyond Credit Card every year, and are valid for one (1) year each.

Card Approved date 1st Jan 2025
Code issued within seven (7) working days of Beyond Credit Card approval 9th Jan 2025
Valid till 31st Dec 2025

 

10. How do I contact the Beyond Concierge?

You may reach the Beyond Concierge at 1800 407 5212 (Singapore) or +852 3016 3977 (International) for your travel quotation.

All communications will be via mastercard.en-ap@tengroup.com or telephony.

 

11. Can this Programme be combined with other promotions or discounts?

This Programme cannot be stacked with other promotions, discounts, offers, or internet fares.

 

12. Will taxes, surcharges, and fees be covered by the Complimentary Air Ticket Upgrade?

Taxes, surcharges, and other fees are not covered by the upgrade and will be charged to the Beyond Credit Card.

 

13. Can changes or cancellations be made to my original itinerary?

Changes or cancellations are subject to the respective airline’s terms and conditions. Any requests for modifications must be made at least 24 hours prior to departure; otherwise, they will not be accepted. Any changes in routing will be at the cardholder’s expense, including amendment or cancellation fees, taxes, surcharges, and any difference in ticket prices.

 

14. Are the upgraded tickets transferable?

The upgraded tickets are non-transferable and non-endorsable.