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Frequently Asked Questions – Beyond Credit Card Airport Limousine Transfer Programme

1. Who is eligible for this Airport Limousine Transfer Programme?

This service is exclusively for Principal Cardholders of the Beyond Credit Card with a Priority Banking or Priority Private relationship with the Bank.

 

2. What am I entitled to under the Airport Limousine Transfer Programme?

Each Principal Cardholder of the Beyond Credit Card receives two (2) complimentary one-way airport transfers in a Business Sedan or MPV per calendar year.

  • For Singapore, these two (2) entitlements correspond to two (2) one-way complimentary airport transfers in either a Business Sedan or MPV.
  • For overseas airport transfers, do note that more than one (1) entitlement may be used per one-way trip.

 

3. How do I tell the number of entitlements needed for my ride?

Entitlements vary based on the city and vehicle type. You will see the number of entitlements required per vehicle next to each image on the booking page.

 

4. Who provides the limousine service?

Teleport Global is our current partner for airport transfer.

 

5. How do I book a ride?

You will receive a similar push notification within 14 business days of opening your Beyond Credit Card account or attaining your Priority Banking or Priority Private relationship with the Bank (whichever is later) as such:

After clicking on “Redeem now”, you will be able to view your membership code. You can then use your membership code to access the booking portal and book a ride. The step-by-step information will be available in the screen as such:

 

6. Can I book a limousine at the last minute?

  • Ride is during non-peak hours: Recommended to book ride at least 48 hours (2 days) in advance.
  • Ride is during peak hours: Recommended to book ride at least 96 hours (4 days) in advance.

Confirmation messages with status updates and driver details will be sent 12 hours before the scheduled pick-up date and time to the primary mobile number and email address provided.

 

7. Are there any additional charges?

Do note that additional charges are applicable for the following scenarios:

  • Upgrade to Mini Van (S$7 per upgrade)
  • Rides at 11 p.m. – 7.a.m. daily (S$12 per ride for Singapore, S$40 per ride for all other cities)
  • Child car seats / booster seats (S$15 per seat for Singapore, S$30 per seat for all other cities)
  • Any pick-up/drop-off at Tuas, Corporation Road, Orchid Country Club or Sembawang Shipyard (S$15 surcharge)
  • Booking amendments within 24 hours of pick-up time (S$15 per amendment, subject to availability)
  • Any distance exceeding the complimentary distance allowance (case-by-case basis)

 

8. What are the capacity limits for each vehicle?

  • Business Sedan: 2 passengers + 2 check-in luggage
  • MPV: 4 passengers + 4 check-in luggage
  • Mini Van: 6 passengers + 6 check-in luggage

Do note that each child (babies and toddlers included) counts as one passenger.

 

9. Are child car seats and/or booster seats provided?

Child car seats and/or booster seats are available upon request at S$15 per seat for Singapore and S$30 per seat for all other cities. It is required by Singapore Laws that all private hire vehicle passengers under 1.35m in height must be secured by a child car seat and/or booster seat. If you are not bringing your own child car seats and/or booster seats, you must request for them in advance of your ride. The chauffeur reserves the right to reject passengers who fail to make the necessary arrangements for any passenger(s) under 1.35m in height. Please note that child car seats and/or booster seats are not required for Mini Vans.

 

10. Is there a limit on the complimentary airport transfer distance?

Global airport transfers include a complimentary distance allowance, which is based on driven kilometres in each city. If your ride exceeds this, you will be advised of any extra charges during booking.

 

11. Can I make additional stops along the way?

Each airport transfer is one way with no additional stops. For additional stops or multiple vehicles, please make separate bookings.

 

12. Are there blackout dates for this service?

Yes, blackout dates are specific to each city and will appear greyed out on the booking system.

 

13. Can I change my booking?

You may amend your booking up to 24 hours before the scheduled pick-up time at no charge. Last-minute amendments may incur a S$15 fee, subject to availability.

 

14. Can I cancel my booking?

Cancellations made within 24 hours of the scheduled pick-up time will result in forfeited entitlements, as will no-shows.

 

15. How long will the chauffeur wait for me?

For arrivals, there will be a grace period of 60 minutes upon flight landing. For departures, there will be a grace period of 15 minutes from the scheduled pick-up time. The driver may depart once the grace period has been exceeded.

 

16. Is there any contact point for further assistance?

For more queries, please contact the Teleport 24-hour hotline at 6686 6645.