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Frequently Asked Questions – Beyond Credit Card Priority Pass Programme

Eligible customers may present their Beyond Credit Card to gain access to the Priority Pass lounge.

1. What is the Priority Pass Programme?

Both principal and supplementary cardholders of the Beyond Credit Card get unlimited access to Priority Pass lounges, as well as additional six (6) complimentary guest visits per calendar year. This means you and your travel companions are covered for comfort on your next journey.

 

2. Who is eligible for the Priority Pass Lounge Programme and how does the guest quota work?

Both principal and supplementary cardholders of the Beyond Credit Card are eligible for unlimited access to Priority Pass Lounges. Principal and Supplementary Cardholder(s) will share a quota of six (6) guest visits per calendar year to enjoy the lounge access at the same time.

 

3. Do I need to enrol in the Priority Pass Lounge Programme?

Your physical Beyond Credit Card is your lounge access and enrolment is not required.

 

4. What do I need to do to access the Priority Pass Lounge ?

  • Please present your physical Beyond Credit Card to the Priority Pass lounge receptionist and quote “Priority Pass usage”
  • The Priority Pass lounge receptionist will swipe your Beyond Credit Card for verification purposes.
  • Please verify details of embossing name, visits, additional fees (if any)
  • Once request has been submitted, the Lounge Receptionist will bring you and your guest(s) into the Lounge.

 

5. Can I use a digital version of the Beyond Credit Card for this Programme?

No, only the physical Beyond Credit Card is eligible for this programme. A digital card version cannot be used for entry.

 

6. Can guests enter the Priority Pass Lounges without me, the principal or supplementary cardholder?

No, guests must be accompanied by either the principal or the supplementary cardholder of the Beyond Credit Card to enter a Priority Pass Lounge. Each guest visit will count as one (1) guest visit from your shared quota.

 

7. What happens if I exceed my guest visit quota?

If you use more than the six (6) complimentary guest visits in a calendar year, additional guest visits will be charged at Priority Pass’s prevailing rate.

 

8. When does my guest visit quota reset?

Your shared guest visit quota resets on January 1 each year.

 

9. How will I be charged for additional guest visits?

Charges for visits exceeding the complimentary guest visit quota will be applied to your Beyond Credit Card by Priority Pass (A.P.) Limited at their prevailing rate. If your Beyond Credit Card is inactive, the charges may be posted to another active account with the Bank. Charges will reflect as “PRIORITY PASS (A.P.) L HONG KONG” in USD in your statement. Priority Pass is based in Hong Kong. The “Hong Kong” wording has no relation to the location of the lounge visit.

 

10. What happens if my Beyond Credit Card is not activated, cancelled or blocked?

If your Beyond Credit Card is not activated, cancelled, blocked, or not in good standing, your access to Priority Pass Lounges may be denied.

 

11. Where can I find a list of participating Priority Pass Lounges?

You can view the full list of participating Priority Pass Lounges on the Priority Pass website at www.prioritypass.com.